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Jobs at SunStrong Management (Now Hiring) — 11 open

SunStrong Management logoSunStrong Management

Senior Vendor Manager

Houston, Texas, United States · On-site

Senior$1.2B raised

Senior Vendor Manager BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. Su…

Skills: Vendor Management, Partner Operations, BPO Management, Performance Management, Escalation Handling

SunStrong Management logoSunStrong Management

Root Cause Analyst

Houston, Texas, United States · On-site

Mid level$1.2B raised

Root Cause AnalystBRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStr…

Skills: Root Cause Analysis, Data Analysis, Process Improvement, Salesforce CRM, Excel

SunStrong Management logoSunStrong Management

Senior Litigation Paralegal

Houston, Texas, United States · On-site

Senior$1.2B raised

Senior Litigation Paralegal BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfoli…

Skills: Litigation Management, eDiscovery, Legal Analytics, Case Tracking, Microsoft Excel

SunStrong Management logoSunStrong Management

Senior Salesforce Engineer - AWS Connect & Contact Center

Houston, Texas, United States · Remote OK

Senior$1.2B raised

Senior Salesforce Engineer – AWS Connect & Contact Center Role Overview SunStrong Management is an 18-month-old, hyper-growth renewable energy asset management company managing over 500K solar assets and 3+ GW of utility…

Skills: AWS Connect, Salesforce Service Cloud Voice, Telephony Architecture, SIP Trunking, WebRTC

SunStrong Management logoSunStrong Management

Senior Software Engineer - AWS Connect & Contact Center

Houston, Texas, United States · Remote OK

Senior$1.2B raised

Senior Software Engineer – AWS Connect & Contact Center Role Overview SunStrong Management is an 18-month-old, hyper-growth renewable energy asset management company managing over 500K solar assets and 3+ GW of utility/c…

Skills: AWS Connect, Salesforce Service Cloud Voice, SIP Trunking, WebRTC, VoIP

SunStrong Management logoSunStrong Management

Field Technician (Renewables)

Phoenix, Arizona, United States · On-site

Entry level$1.2B raised

Field Technician BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStro…

Skills: Electrical Testing, Solar System Diagnosis, Storage System Repair, Quality Assurance Inspections, Blueprint Reading

SunStrong Management logoSunStrong Management

Collections Specialist

Houston, Texas, United States · On-site

Mid level$1.2B raised

Collections Specialist SUNSTRONG MANAGEMENT SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end…

Skills: Collections, Account Research, Skip Tracing, Customer Service, Microsoft Excel

SunStrong Management logoSunStrong Management

Servicing and Collections Associate

Houston, Texas, United States · Hybrid

Senior$1.2B raised

Servicing and Collections AssociateBRIEF DESCRIPTION OF SUNSTRONG MANAGEMENTSunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy po…

Skills: Vendor Management, Collections, Root Cause Analysis, Data Analysis, Regulatory Compliance

SunStrong Management logoSunStrong Management

Servicing and Collections Associate

Sioux Falls, South Dakota, United States · Hybrid

Senior$1.2B raised

Servicing and Collections AssociateBRIEF DESCRIPTION OF SUNSTRONG MANAGEMENTSunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy po…

Skills: Vendor Management, Collections, Root Cause Analysis, Data Analysis, Regulatory Compliance

SunStrong Management logoSunStrong Management

Litigation Counsel

Houston, Texas, United States · Remote OK

Senior$1.2B raised

Litigation Counsel BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunSt…

Skills: Litigation Management, Dispute Resolution, Case Strategy, Discovery, Motion Practice

SunStrong Management logoSunStrong Management

Associate, Servicing Operations

Houston, Texas, United States · On-site

Senior$1.2B raised

Associate, Servicing Operations BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy port…

Skills: B2B Billing, Accounts Receivable, Collections, Contract Review, Customer Onboarding

SunStrong Management logo

Senior Vendor Manager

SunStrong Management

Houston, Texas, United States • On-site

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Senior

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  • Full-time
  • PPO Medical Plan, HDHP Medical Plan, Dental Insurance, Vision Insurance, Accident Insurance, Critical Illness Insurance
  • Posted 2d ago
  • Apply by Sep 24
  • ~40 hrs/week

Responsibilities

Lead the Partner Operations function by managing BPO and sub-servicer relationships to ensure performance standards are met. Coordinate operational workflows, manage escalations, and provide leadership and mentorship to direct reports.

Requirements

Requires 5+ years of experience in vendor or outsourced operations management within a contact center or financial services environment. Must have a proven track record of managing BPO relationships and leading direct reports.

Full job description

Senior Vendor Manager 

BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT
SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience

POSITION SUMMARY
SunStrong Management is seeking a Senior Vendor Manager to lead the Partner Operations function within our Customer Experience Operations team. This role owns the frontline accountability layer across CX Ops vendor relationships, including BPO partners and sub-servicers across all managed portfolios. The Senior Vendor Manager ensures partner performance standards are met, coordinates operational workflows across vendor lines, and leads a team of direct reports while collaborating broadly across internal functions.

KEY RESPONSIBILITIES
Vendor Accountability and Performance
  • Own the day-to-day frontline accountability layer for CX Ops vendor relationships across BPO partners and sub-servicers.
  • Lead BPO briefing sessions, partner performance reviews, and operational coordination touchpoints in collaboration with direct reports and cross-functional stakeholders.
  • Partner cross-functionally with teams across operations, compliance, workforce management, finance, and legal to ensure vendor activity aligns with broader organizational priorities and service commitments.
Workflow and Escalation Coordination
  • Manage vendor routing and workflow processes, including escalation paths and operational handoff protocols across sub-servicer channels.
  • Oversee escalation intake and resolution coordination across vendor relationships, ensuring issues are triaged and resolved at the appropriate level.
  • Own operational reporting across vendor relationships, ensuring data accuracy and timely delivery to internal stakeholders.
Account Management, Documentation, and Team Leadership
  • Maintain account management relationships across third-party partners within the CX Ops scope.
  • Ensure operational documentation for vendor workflows is current, accessible, and reflects approved procedures.
  • Provide direct oversight, mentorship, and performance management for direct reports, fostering a team capable of executing with precision and growing in scope over time.

QUALIFICATIONS
Experience
  • 5 or more years of experience in vendor management, partner operations, or outsourced operations oversight within a contact center or financial services environment.
  • Demonstrated experience managing BPO or sub-servicer relationships with accountability for performance standards and escalation handling.
  • Prior experience managing or developing a direct report.
  • Background in residential solar, utility, or financial services a plus but not required.
Operational and Technical Skills
  • Strong organizational discipline with the ability to maintain multiple concurrent vendor workflows without gaps.
  • Experience preparing and presenting vendor performance reporting to senior leadership.
  • Working knowledge of BPO billing, invoice reconciliation, and hours tracking.
  • Familiarity with data and document workflows within a servicing or financial services environment.
Soft Skills and Work Style
  • Skilled at managing external partner relationships with professionalism and directness in equal measure.
  • Able to balance execution-heavy daily coordination with the longer-range thinking required to improve vendor processes over time.
  • Works well across internal functions including operations, compliance, and workforce management.
Preferred Skills
  • Familiarity with Salesforce CRM or similar case management or vendor tracking systems.
  • Experience supporting or leading operational readiness reviews for new vendor onboarding.
  • Prior exposure to managing vendor relationships spanning multiple LOBs or residential service portfolios.
  • Experience with BPO contract administration or statement of work management.

physical requirements
 
  • Extended period working at a computer workstation.

Benefits
SunStrong Management offers a rich and affordable Health & Wellness Benefits package that includes:
  • PPO and HDHP Medical Plans, buy-up plans for both Dental and Vision, ancillaries such as Accident, Critical illness, Hospital indemnity, Employer sponsored Short Term and Long-Term Disability, Voluntary Life, and Legal services along with multiple add-ons.
  • Our 401(k) Package includes a Safe Harbor Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.


 

Related keywords

BPOSub-servicerCustomer Experience OperationsCX OpsResidential SolarFinancial ServicesSalesforce CRMStatement of WorkAsset ManagementOperational ReadinessCase ManagementVendor TrackingRenewable Energy

About SunStrong Management

LinkedInVisit site

Empowering sustainable lifestyles

Industry
Services for Renewable Energy
Company size
501-1,000 employees
Founded
2024
Headquarters
Houston, Texas
LinkedIn followers
3,753
Total funding
$1.2B

SunStrong Management, LLC is an independent asset management and servicing company with dedicated expertise in the residential and commercial solar asset classes. Directly or via its partners, its capabilities include full-service billing and collections, operations & maintenance, asset management, legal/compliance, and tax and accounting services. Its industry veteran leadership team draws on its solar expertise to deliver solutions that promote sustainable lifestyles. SunStrong Capital Holdings, LLC owns a fleet of over 110,000 residential solar loans and leases across the U.S. totaling nearly 1 GW of power generation capacity and 19 MW of commercial solar assets.

Offices: 20 Greenway Plaza, Suite 540, Houston, Texas 77046, US

Solar Lease ServicingSolar PPA ServicingAsset AcquisitionAsset ManagementPortfolio Managementand Capital MarketsBillingRenewable EnergyEnergy
View all jobs at SunStrong Management

About SunStrong Management

LinkedInVisit site

Empowering sustainable lifestyles

Industry
Services for Renewable Energy
Company size
501-1,000 employees
Founded
2024
Headquarters
Houston, Texas
LinkedIn followers
3,753
Total funding
$1.2B

SunStrong Management, LLC is an independent asset management and servicing company with dedicated expertise in the residential and commercial solar asset classes. Directly or via its partners, its capabilities include full-service billing and collections, operations & maintenance, asset management, legal/compliance, and tax and accounting services. Its industry veteran leadership team draws on its solar expertise to deliver solutions that promote sustainable lifestyles. SunStrong Capital Holdings, LLC owns a fleet of over 110,000 residential solar loans and leases across the U.S. totaling nearly 1 GW of power generation capacity and 19 MW of commercial solar assets.

Offices: 20 Greenway Plaza, Suite 540, Houston, Texas 77046, US

Solar Lease ServicingSolar PPA ServicingAsset AcquisitionAsset ManagementPortfolio Managementand Capital MarketsBillingRenewable EnergyEnergy
View all jobs at SunStrong Management

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