Customer Service & Support Jobs in Glasgow, United Kingdom (Now Hiring) — 461 open — Page 15

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive—ensuring your well-being and work-life balance.

We’re looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first.

At Cigna, you’ll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life’s key moments, your work will matter.

Grow with us—and help shape the future of healthcare.

About The Role

Reporting to the Broker Sales and Support Team Manager, you will be responsble for handling incoming queries from web based customers, brokers and intermediaries to meet their needs and complete the sale where appropriate. You will also be responsible for generating sales through outbound calls to leads generated via the web-site and developing relationships with key brokers and partners.

In addition, this role will be involved in supporting across all areas of Broker Service to ensure that we continue to drive our focus on Customer Centricity and deliver on the following metrics,

• Sales
• Broker Channel development and Relationship Management
• Persistency

You'll Be Responsible For:

• Strive to achieve company KPIs across Sales
• Communicate effectively with team and senior management
• Provide the highest levels of broker support, striving for first contact resolution
• Ensure that all operating procedures and regulations are followed in line with FSA and Cigna guidelines
• Monitor turn-around times to ensure contacts are settled within required time scales
• Build relationships with internal departments to ensure all resources are utilized to the benefit of the Broker
• Actively support all team members and provide resource to enable all operational goals to be achieved

What You'll Bring to the Role:

• Experience within a Customer Service/ Contact Centre environment is essential
• Demonstrated experience working within a team environment
• Experience of working in a multilingual capacity would be beneficial
• 2 years (plus) sales experience is preferred
• Outbound sales experience or a good knowledge of insurance products is preferred
• A proven track record of success

Skills and Qualities:

• Exceptional interpersonal skills with good verbal and written communication
• Ability to work under own initiative and proactive in recommending and implementing process improvements.
• Ability to organise, prioritise and manage workload to meet individual and team targets
• Customer focused with ability to identify and solve problems
• Ability to quickly identify customer needs in a professional and confident manner
• Ability to exercise judgement
• Maintain a positive attitude and good work ethic
• Be flexible and open to change

Why You'll Love Working Here

• Competitive salary plus uncapped bonus
• Monthly, quarterly, yearly incentives
• £8 lunch expense when in the office
• Multicultural and hybrid working environment (2 days in the office)
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.