Welwyn Hatfield, England, United Kingdom · On-site
Mid level
Retail Therapist Department: Retail Employment Type: Permanent - Full Time Location: John Lewis, Welwyn Description At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British lux…
Welwyn Hatfield, England, United Kingdom · On-site
Mid level
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Business Manager (Store Manager) – Bicester Village Flagship
Bicester, England, United Kingdom · On-site
Senior
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North West Leicestershire, England, United Kingdom · On-site
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Full-time
professional certificate
Staff discount on Elemis products and spa treatments, L'Occitane Group brands discount, Enhanced parental leave, Income protection, Life assurance, 27 days holiday plus birthday off
Posted 4d ago
~40 hrs/week
Responsibilities
Deliver exceptional, personalized skincare treatments and luxury client experiences while driving retail performance. Manage client relationships, conduct skin consultations, and maintain high standards of counter presentation and hygiene.
Requirements
Requires a qualification in Beauty Therapy (Level 2 or equivalent) and experience in luxury retail or spa environments. Candidates must be skilled in consultative selling, building client loyalty, and maintaining expert product knowledge.
Full job description
Retail Therapist
Department: Retail
Employment Type: Permanent - Full Time
Location: John Lewis, Welwyn
Description
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.
Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections.
Blending hands-on expertise with advanced skincare technology, you’ll create personalised, results-driven experiences that build long-term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy.
Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results-led and luxurious
What You Will Do
Deliver exceptional client journeys
Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results
Create seamless, end-to-end luxury experiences—from consultation through to aftercare
Ensure every visit feels personalised, welcoming, and memorable
Drive sales through expertise and connection
Confidently link treatments to tailored product recommendations
Build, manage, and grow your own loyal client base
Encourage repeat bookings and long-term skincare journeys
Take pride in achieving and exceeding personal KPIs
Use advanced consultation and technology
Conduct in-depth consultations, including HD skin scans
Analyse skin concerns and build tailored treatment and skincare plans
Follow up proactively to track progress and maintain client engagement
Build trust-based relationships that turn new clients into loyal advocates
Champion product knowledge and brand standards
Maintain expert knowledge of ELEMIS products, ingredients, and treatments
Stay up to date with industry trends, innovations, and new launches
Represent the brand with professionalism, confidence, and authenticity
Create a premium in-store experience
Maintain exceptional standards in treatment delivery, hygiene, and presentation
Ensure the counter and treatment areas reflect a luxury environment at all times
Support events, promotions, and in-store experiences that attract and retain clients
Operate with excellence and sustainability in mind
Support stock accuracy, merchandising, and operational standards
Contribute to a high-performing, compliant, and visually elevated counter
Embed sustainability into daily decisions, helping to reduce waste and environmental impact
Who You Are
Passionate about skincare, treatments, and delivering exceptional client experiences
Qualified in Beauty Therapy (Level 2 or equivalent preferred)
Experienced in luxury retail, spa, or treatment environments
Confident in consultative selling and building personalised recommendations
Proven ability to build a loyal client base and drive repeat business
A strong communicator with a natural talent for building genuine relationships
Comfortable using (or excited to learn) skincare technology
Results-driven, with pride in achieving targets and contributing to team success
A positive, inclusive team player who values diversity and collaboration
Benefits
Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
Enhanced parental leave policies
Income Protection and Life Assurance
27 days holiday plus your birthday off
Company pension scheme
Employee Assistance Programme
Cycle to Work Scheme, Season Ticket Loan, and service awards
Structured leadership and product training programmes
Ongoing development and career progression opportunities
A supportive, inclusive environment where you can thrive
The opportunity to make a visible commercial impact
Our People Commitments
Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.
We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.
We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.
Award-winning British skincare rituals
Certified B Corporation
Official Skincare Partner Aston Martin Aramco Formula One
Industry
Cosmetics
Company size
501-1,000 employees
Founded
1990
Headquarters
London, England
LinkedIn followers
75,241
From share to spa to store
Award-winning British skincare rituals
Certified B Corporation
Official skincare partner Aston Martin Aramco Formula One™ Team
Offices: 1 Baker Street, London, England W1U 8ED, GB · No 1 Baker Street, London, London W1U 8ED, GB
Award-winning British skincare rituals
Certified B Corporation
Official Skincare Partner Aston Martin Aramco Formula One
Industry
Cosmetics
Company size
501-1,000 employees
Founded
1990
Headquarters
London, England
LinkedIn followers
75,241
From share to spa to store
Award-winning British skincare rituals
Certified B Corporation
Official skincare partner Aston Martin Aramco Formula One™ Team
Offices: 1 Baker Street, London, England W1U 8ED, GB · No 1 Baker Street, London, London W1U 8ED, GB