Glasgow, Scotland, United Kingdom · Hybrid
$28k–$30k/yr
Role OVO-View Team: OneCare - Customer Resolution Location: Glasgow Salary banding: £28,380 rising to £29,980 (increase is usually with 6-9 months) Experience: Complaint experience is preferable Working pattern: Full tim…
Skills: Complaint resolution, Customer service, Communication, Problem solving, Resilience
Turner & TownsendGlasgow, Scotland, United Kingdom · Hybrid
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Glasgow, Scotland, United Kingdom · Hybrid
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Glasgow, Scotland, United Kingdom · Hybrid
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Glasgow, Scotland, United Kingdom · Hybrid
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he…
Skills: Project management, Renewable energy, Construction management, Contract administration, NEC contracts
Glasgow, Scotland, United Kingdom · On-site
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Glasgow, Scotland, United Kingdom · On-site
Vacancy - Engineer - Electrical Are you excited by the opportunity to build upon your skills and experience working with a range of heavy industrial equipment? Do you want to work for one of the UKs leading Port Operator…
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Exeter, England, United Kingdom · On-site
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Glasgow, Scotland, United Kingdom · On-site
Introduction Subsea7 are looking for an Equipment Administrator to work within the Pipeline Group (PG) team on a full-time, permanent basis at our global warehousing and distribution facility based in Clydebank, Glasgow.…
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Glasgow, Scotland, United Kingdom · Hybrid
$49k–$59k/yr
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Glasgow, Scotland, United Kingdom · On-site
Working for Waukesha Bearings Ltd. as a Mechanical Fitter you will be responsible for preparing, final dressing and assembly of fluid-film bearings, to a given specification and in adherence to strict quality standards. …
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Leeds, England, United Kingdom · Hybrid
Job Description Overview Let's secure the future of energy. The Power Energy Systems (PES) Practice of AtkinsRéalis is seeking a Principal Engineer or Associate Director specialising in high-voltage cable design and engi…
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Glasgow, Scotland, United Kingdom · Hybrid
Wood is currently recruiting for a Principal Process Engineer on a contract basis to support our process engineering team for a contract basis minimum of 12 months. This role can be based in Glasgow or Stockton and hybri…
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Glasgow, Scotland, United Kingdom · On-site
Company Description Looking for a new role? Enjoy driving, Interaction with regular customers and providing good customer service? We have an opening for Driver/Warehouse Person to join our Glasgow Hub, Working a Monday …
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Glasgow, Scotland, United Kingdom · Hybrid
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he…
Skills: Mechanical engineering, Data centre design, Project management, Business development, Team leadership
Glasgow, Scotland, United Kingdom · Hybrid
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he…
Skills: Project management, Construction management, Renewable energy, Contract administration, NEC contracts
Glasgow, Scotland, United Kingdom · Hybrid
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he…
Skills: Hydropower, Project management, Business development, Team leadership, Renewable energy
Glasgow, Scotland, United Kingdom · Hybrid
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Glasgow, Scotland, United Kingdom · On-site
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Glasgow, Scotland, United Kingdom · On-site
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver e…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will investigate and resolve escalated customer complaints by identifying root causes and managing expectations through various communication channels. You are responsible for rebuilding customer trust while ensuring all cases follow company processes and procedures.
The role requires a calm, balanced, and solution-focused approach to handling challenging complaints within a regulated environment. Candidates must possess outstanding organizational skills, the ability to prioritize workloads, and a strong commitment to customer service.
Team: OneCare - Customer Resolution
Location: Glasgow
Salary banding: £28,380 rising to £29,980 (increase is usually with 6-9 months)
Experience: Complaint experience is preferable
Working pattern: Full time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm)
Reporting to: Customer Resolutions Squad Lead
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Ownership. Decision-maker, Communicator
Top 3 qualities for this role: Resilience, Organisation, Empathetic
Projected Start date: 5th October 2026
Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person.
You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:
You’ll be working in the Care-Customer Resolution Squad dealing with escalated complaints, as part of the wider OneCare team at OVO Energy where our key focus is to place the customer at the heart of everything we do. You’ll be an integral part of delivering an award winning service we can be proud of, by fixing any problems in order to provide a resolution to our customers.
As a Customer Resolution Specialist, your role will involve investigating and responding to customer complaints by identifying root causes and managing the customer’s expectations through to resolution. You’ll be responsible for rebuilding a customer’s trust in OVO again, by using your in-depth knowledge to correct any issues for our customers.
Our customers are at the heart of everything we do. We’re looking for people who are able to build a good rapport with customers and colleagues and are willing to go above and beyond to keep our customers happy. You’ll also be confident in working within a regulated environment and providing feedback to senior management, particularly on anything blocking the resolution of a complaint.
You’ll be a successful Customer Resolution Specialist here at OVO if you…
Working within a complaints department can sometimes be challenging and extremely rewarding, you must be able to have a calm, balanced and solution focused approach to all situations.
You’ll be able to understand both customer and business needs and utilise this knowledge to provide the best resolution to a customer’s complaint.
It’s important that you have outstanding organisational skills and have the ability to manage and prioritise your own workload.
Most importantly, you’ll share the qualities that have driven our success so far: firstly, you're a people person and a great teammate. You’ll be adaptable and a clear communicator, able to tailor your approach dependent on each individual customer. You show a passion for customer service and getting it right for our customers – be the good guy. Throw in lots of initiative, enthusiasm and a positive, solutions oriented approach and there’s a good chance you’ll thrive within the complaints department...
We’ll pay you £28,380 rising to £29,980 (increase is usually with 6-9 months).
We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.
Here’s a taster of what’s on offer:
For starters, you’ll get 34 days of holiday (including bank holidays).
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more
For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers
For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.
We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
OVO Energy was founded in 2009 and redesigned the energy experience to be fair, effortless, green and simple for all customers. OVO is on a mission through its sustainability strategy Plan Zero to tackle the most important issue of our time; the climate crisis, by bringing our customers with us on the journey towards zero carbon living. OVO Energy has committed to being a net zero carbon business and achieve bold science-based carbon reduction targets by 2035, while helping members reduce their household emissions at the same time. Through OVO Foundation, our climate-focussed charity, we're creating a greener, brighter future for the next generation by funding climate action and education projects for kids across the UK.
Offices: 1 Rivergate Temple Quay, Bristol, BS1 6ED, GB · 69 Notting Hill Gate, London, England W11 3JS, GB · Glasgow, GB
There are currently 205 open energy positions in Glasgow, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include AECOM, Avangrid, Subsea7, AtkinsRéalis, Sword Group, among others. Browse the listings above to see every active employer.
Yes — 124 of the 205 open energy positions offer remote or hybrid work (1 remote, 123 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
