Customer Service & Support Jobs in Edinburgh, United Kingdom (Now Hiring) — 120 open — Page 6

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

 

THE ROLE

We are looking for skilled and passionate individuals who excel in craftsmanship and hands-on problem-solving to join our team as a Campervan Technician at our depot. 
This role is critical to ensuring our fleet of campervans is maintained at the highest standards, enabling our customers to embark on unforgettable journeys.

As a Body Repair Technician, you will be part of our Edinburgh team and work with the UKI&Nordics Regional Team and your primary responsibility is to maintain our campervans available at all times and at the highest possible condition, contributing to an efficient operation and customer satisfaction. This is an opportunity to use your unique skills to deliver exceptional service and create meaningful impact.

If you like solving problems, having immediate impact on objectives and are motivated to be part of a mission-driven team, we invite you to bring your expertise to our organization.

 

WHAT WILL YOU WORK ON?

• Engage in the ongoing and improving health and safety measures in the
department
• Ensure that all aspects of PPE and working practices are adhered to at all times
• Maintain appropriate working conditions and equipment for yourself
• Maintain a disciplined and professional approach to work
• Effectively work with all team members across the whole company

• Book out all parts and consumables used in the way prescribed by the company
  • Effectively maintain the Just go, Bunk Campers, Indie Campers fleet and RVSC sales vehicles
  • Upload all warranty claims using the appropriate systems and see the jobs to
  conclusion
  • Clock in and out of jobs accurately
• Create accurate estimates for jobs presented to the business
  • Ensure you are able to deliver internal and external smart repairs

Responsibilities

• Ensure customer satisfaction is at the core everything you do
  • Work in a way which promotes a sustainable approach to body repairs
  • Use C it Now to build trust with the customer and provide upsell opportunities
  • Safeguard the customers vehicle and possessions whilst in the departments care
  • Be an expert in the sales body preparation process and competent to repair all
  aspects of the Habitation area
  • To be an NCC gas safe person (training will be provided if not already qualified)

 

WHO ARE WE LOOKING FOR?

• Proven experience of working in an effective aftersales environment
  • A work history evidencing the effective carrying out of body repairs
  • An eye for detail and quality
  • Resilient and flexible and able to work in a fast paced, dynamic and demanding
  workplace
  • Flexibility to respond to a variety of work situations
  • A strong work ethic and professional approach to the workplace and colleagues
  • Target driven and passionate to achieve

 

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie first hand trips around Europe, North America and Oceania.

 

Are you ready to Go Indie?