Hourly Pay Range: $22.79 - $25.07, depending on experience We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers fo…
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Marriott International Hotels, Inc.
Director of Security & Safety
Denver, Colorado, United States · On-site
$90k–$120k/yr
Mid level
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$22/hr–$25/hr
Full-time
high school
Bonuses, Competitive benefits package
Posted 9d ago
~40 hrs/week
Responsibilities
The Member Advocate provides effective service by utilizing in-depth knowledge of financial products to find the best solutions for members. They are responsible for opening accounts, processing loans, and maintaining a member-centric approach across various delivery channels.
Requirements
A high school diploma or GED is required, with six months of related financial retail experience preferred. Candidates should possess strong communication skills, cash handling experience, and the ability to obtain necessary industry registrations and certifications.
Full job description
Hourly Pay Range: $22.79 - $25.07, depending on experience
We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.
Remote Eligible: No
General Purpose of the Position
Primarily responsible for providing effective member service for Credit Union of Colorado members by utilizing excellent, in-depth knowledge of company products and services to find the best solutions for our members. A Member Advocate is compassionate, approachable, and dedicated to enriching the member’s experience with our organization. The individual in this position is passionate about connecting with people, building trust and providing a level of expertise that is unmatched in the industry, by maintaining a deep knowledge of financial products and services including deposit accounts, consumer loans, mortgage loans, and self-service products. They must advocate for our members in pursuit of a better outcome, always “owning” the member experience to create confidence in finding the best solutions. A Member Advocate must effectively carry out the essential duties of this position in a manner that consistently demonstrates Credit Union of Colorado’s Core Values and Services and Solutions expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following). May perform other duties as requested or assigned.
Consistently build rapport, ask questions to uncover needs, recommend solutions, educate our members about our convenient service options, and demonstrate our “here to help” culture.
Open new member accounts, service existing accounts, offer solutions tailored to individual member needs, while safeguarding member information.
Maintain knowledge in all credit union programs, ensuring exemplary service and accuracy is delivered to all members.
Provide deposit, consumer and mortgage loan, and money management services to members.
Collaborate across all branches and support departments, to always facilitate the best and most appropriate solutions for our members.
Demonstrate flexibility in assuming a variety of roles and responsibilities including, but not limited to, teller operations, reception, consumer, and mortgage loans.
Knowledgeable and effective with all delivery channels to include member-facing, telephone, email, video conferencing, etc.
Successfully complete onboarding plan and incorporate/display a member centric approach when serving members.
Assume responsibility for personal and professional development through training, collaboration, and teamwork.
Meet or exceed scorecard expectations in demonstrating exemplary member service, accuracy, and Member Centricity Open and perform maintenance on accounts such as audits and product add-ons.
Complete branch reporting and balancing as needed.
Assist coworkers with learning.
Required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act.
Obtain and maintain Series 30, Membership Officer, Notary, and Lending Authority as required (and as defined by CUofCO’s Consumer Lending Department).
Adhere to all Federal and State laws and regulations applicable to the credit union, including but not limited to the Bank Secrecy Act and OFAC.
Other duties as assigned. This may include, but is not limited to, opening, and closing the branch, assisting the branch with real estate and consumer loan closings, and representing the Credit Union at external events.
Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position.
Requirements
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED) required and six months related experience working in a financial retail environment preferred. Two to three years of direct retail sales experience and cash handling preferred. Demonstrated analytical, accuracy, and problem-solving skills within a work environment. Ability to communicate verbally clearly and effectively and in writing.
OTHER SKILLS AND ABILITIES
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Typing and data entry; 10-key calculator. Microsoft Word, Excel, and Outlook; Symitar and DocuSign systems a plus.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is typically required to sit for long periods. The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop, and reach with hands and arms. The employee will occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.
Our goal is to add value to the lives of our members, employees, and the greater community. To do that, we believe in acting a certain way and look to our core values to guide us in every decision we make.
We have a long history of providing excellent financial products and services to our members, and will uphold our commitment to financial stability and quality service for generations to come.
Trust is the greatest determinant of success for Credit Union of Colorado and its membership. We create trust by building relationships and actively discovering the right solutions for our Members and each other. To be successful at our organization, you will need to do what is always in the best interest of our members. We look for people with diverse service and financial industry experience that have a passion to help others. Our motto is “Here to Help” if this is one of your values, we encourage you to apply for one of our positions.
Offices: Denver, Colorado 80238, US · 8770 Wadsworth Blvd, #R The Arbor Village Shopping Center, Arvada, Colorado 80005, US · 13732 E Quincy Ave, Harbor Valley Shopping Center, Aurora, Colorado 80015, US · 310 S Sheridan Blvd, Unit 1F Bear Valley Shopping Center, Denver, Colorado 80227, US · 2435 Fremont Dr, Canon City, Colorado 81212, US
How many Customer Service & Support jobs are open in Denver, CO right now?
There are currently 3,362 open customer service & support positions in Denver, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Denver, CO?
Companies currently hiring include Kroger, Sage Hospitality, Starbucks, Allied Universal, Denver Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Denver, CO?
Yes — 440 of the 3362 open customer service & support positions offer remote or hybrid work (163 remote, 277 hybrid).
How do I apply for Customer Service & Support jobs in Denver, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.