Columbus, Ohio, United States · Hybrid
$79k–$126k/yr
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Skills: People Leadership, Operational Excellence, Financial Management, Client Relationship Management, P&L Management
Columbus, Ohio, United States · On-site
Service Advisor – Germain Hyundai Are you a driven, high-energy professional who thrives in a fast-paced, customer-focused environment? Do you enjoy building relationships, recommending solutions, and getting paid for yo…
Skills: Customer Service, Sales, Vehicle Maintenance Knowledge, Communication, Closing Skills
Columbus, Ohio, United States · On-site
The Inpatient Support Center (ISC) RN provides clinical support and maintains a global view for hospitalized COPC patients. Part-Time/Benefits Eligible Two shifts per week working 7:00am-6:00PM, one weekend per month, on…
Skills: Acute Care Nursing, Triage, Patient Assessment, EPIC EHR, Clinical Support
Columbus, Ohio, United States · On-site
Overview: Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & C…
Skills: Security Operations, Loss Prevention, Client Relations, Incident Management, Hospitality
Columbus, Ohio, United States · On-site
Position Summary: Responsible for the daily/weekly maintaining of pallet tracking (where applicable), audit of driver logs and trip reports, log and driver file DOT requirements tracking. Liaison for internal customer su…
Skills: Pallet Tracking, DOT Requirements Tracking, WMS, Microsoft Word, Microsoft Excel
Columbus, Ohio, United States · Remote OK
$160k–$200k/yr
Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location. About us 🚀 Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections wi…
Skills: Account Management, Revenue Growth, Customer Retention, Renewals, Upselling
Columbus, Ohio, United States · On-site
$11/hr–$14/hr
About Us: Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcomin…
Skills: Customer Service, Patient Care, Communication, Teamwork, Attention to Detail
Columbus, Ohio, United States · On-site
$11/hr–$14/hr
About Us: Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcomin…
Skills: Customer Service, Patient Care, Communication, Teamwork, Attention to Detail
Columbus, Ohio, United States · On-site
Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entreprene…
Skills: Plumbing, Electrical, HVAC, Carpentry, Appliance Repair
Columbus, Ohio, United States · On-site
$18/hr–$18/hr
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Customer Service, Traffic Direction, Payment Handling, Reporting, Security Monitoring
Columbus, Ohio, United States · On-site
Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entreprene…
Skills: Plumbing, Electrical, HVAC, Carpentry, Appliance Repair
Columbus, Ohio, United States · On-site
Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the departme…
Skills: Excellent Oral Communication Skills, Excellent Written Communication Skills, Basic Math Knowledge, Ability to Handle Stressful Situations, Food Handlers Permit
Columbus, Ohio, United States · On-site
Built for Adventure. Trusted Everywhere. Now Hiring. OtterBox didn’t become the #1 selling case brand in America by playing it safe on the shelf — it earned that spot by protecting the things people can’t live without. B…
Skills: Sales, Retail Experience, Product Demonstrations, Relationship Building, Territory Management
Columbus, Ohio, United States · On-site
Description Company Overview At Ernst Concrete, our mission is to act in good faith, be on time, have gratitude and be a committed supplier with top-notch quality ready-mix concrete, concrete products, and related servic…
Skills: Customer Service, Scheduling, Logistics Coordination, Microsoft Word, Microsoft Excel
Columbus, Ohio, United States · On-site
Company Description Welcome to Flyin Brian INC doing business as Domino's! Locally owned and operating stores in the Franklin County, OH area. 90% of our franchisees started as drivers, including this one, back in 1983! …
Skills: Customer Experience, Team Leadership, Cost Management, Store Operations, Pizza Making
Columbus, Ohio, United States · On-site
Company Description Welcome to Flyin Brian Pizza, LLC doing business as Domino's! Locally owned and operating stores in the greater Columbus, OH area. 90% of our franchisees started as drivers, including this one, back i…
Skills: Driving, Customer Service, Time Management, Navigation, Product Preparation
Columbus, Ohio, United States · On-site
Description Ludwig and Company, an Illinois property management firm with properties located throughout the Midwest is seeking to fill 1 Maintenance Technician position. The position will be assigned to our 356 unit apar…
Skills: Plumbing, Electrical, HVAC, Carpentry, Painting
Columbus, Ohio, United States · On-site
Overview: This is a weekend, dayshift position 12 hrs per week, 7a-7p, Saturday's and Sunday's Minimum pay is $19.10 per hr The Heart Center at Nationwide Children's Hospital is a complete solution for our patients with …
Skills: Customer Service, Verbal Communication, Written Communication, Interpersonal Communication, Computer Skills
Columbus, Ohio, United States · On-site
POSITION SUMMARY Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with…
Skills: Client Relationship Management, Interpersonal Skills, Microsoft Office, Time Management, Organization
Columbus, Ohio, United States · On-site
We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Automotive Parts Specialist, you don’t have to be able to tear a motor down and rebuild it (however,…
Skills: Customer Service, Automotive Parts Knowledge, Parts Sourcing, Inventory Management, Communication Skills
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Lead operational service delivery and team growth to ensure client needs and contractual obligations are met. Manage financial performance, including P&L reviews and invoicing, while driving continuous improvement and account growth.
Requires a bachelor's degree or equivalent experience and over 5 years of leadership experience in a customer service intensive environment. Must have a proven track record in financial management and managing the full employee lifecycle.
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Shift: Mon - Fri 8am - 4pm 1st shift
Location: Hybrid in Columbus, OH
The Account Manager is an operations leader who will communicate a vision for how we best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.
( denotes an “essential function”)
Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
People Leadership – develop a highly functioning client team
Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
Foster cross-training and a sense of team work to optimize client service delivery
Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
Ensure Engage is implemented and utilized by team according to best practices
Understand how Engage operates, the data it requires and generates.
Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
Review monthly P&L and submit necessary changes to financial analyst
Review all labor allocations; manage over-time and time-off to avoid non-billable charges
Create and distribute monthly invoice, ensuring it meets contractual requirements
Participate in the budget process; ensure all operational processes are managed to timeline and budget
Manage relationships with clients by ensuring a high level of customer satisfaction
Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
Solicit feedback from clients (client outreach) regularly
Educate clients on company services already provided and those available through strong sense of the client’s business and the impact our services may have on their success
Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager
Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts
Adhere to company policies in addition to client site policies
A Bachelor’s degree or equivalent experience is required
Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
Excellent client service skills with a service-minded approach toward the client
Proven experience in the delivery and management of complex or multi-service solutions for clients
Minimum of two years of successful financial management; general understanding of how day-to-day and strategic decisions that impact P&L
Able to make independent financial decisions for scope of responsibility
Minimum of two years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
Attention to detail with demonstrated organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Able to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Must be able to interact effectively with multi-functional and diverse backgrounds
Able to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Intermediate to expert level Microsoft Office skillset
RRD's current salary range for this role is $78,700 to $125,900 year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#LI-0925
#LI-Hybrid
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100. Our proprietary technology, advanced data analytics and established expertise fuel organizational decision-making, from strategy through execution. With operations in 30 countries, global organizations and regulated industries trust RR Donnelley to reduce complexity and drive audience connections across the entire customer journey.
Offices: 227 W Monroe St, Suite 500, Chicago, Illinois 60606, US
There are currently 3,122 open customer service & support positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Allied Universal, Kroger, AutoZone, Nationwide Children's Hospital, among others. Browse the listings above to see every active employer.
Yes — 204 of the 3122 open customer service & support positions offer remote or hybrid work (94 remote, 110 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
