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Full-time
bachelor degree
Posted 2d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Manager is responsible for overseeing aftersales business operations, dealer performance, and customer satisfaction within the assigned region. They must drive revenue growth, manage parts inventory, and ensure compliance with company standards through regular dealer audits and support.
Requirements
Candidates must hold a Diploma or Bachelor's degree in Mechanical or Automobile Engineering with 7 to 14 years of relevant automotive aftersales experience. Strong communication, technical proficiency, and the ability to travel for dealer visits are essential requirements.
Full job description
Position: Area Service & Parts Manager
Location: Chandigarh.
JOB PURPOSE:
Responsible for Customer Satisfaction, Customer Voice Management, Aftersales Business & Dealer Operation and profitability for the assigned area (Chandigarh) Management of Dealer.
PRINCIPLE ACCOUNTABILITIES
EXPECTED END RESULTS
MAJOR ACTIVITIES
Aftersales Revenue
PMD includes Aftersales revenues (retail level at dealer or at wholesale level to dealer)
Identify opportunities and performance gaps on an outlet level related to key NSC revenue initiatives such as Express Service, Service Contracts, tire program, CRM, etc…
Review Dealer and Service Advisor performance in terms of retention and sales per unit received – including analysis for Lost customers activities
Review Parts wholesale opportunities, IRF & Commodities business
. Review dealer appointments ensuring healthy appointment ratio to ensure workshop balance
Works with dealer sales personnel to ensure dealer meets accessory sales targets and Accessory business promotion
Provide forecast of month-end and future Parts sale per assigned dealers
Support in the development of outlet level annual business plans including periodic reviews on progress (PDCA)
Monitor Dispersion Management on KPI performance
Increase Network expansion in Tier 3 / Tier 4 as per DND plan
Marketing
Explains NSC’s Aftersales related marketing communication program
Review outlet service marketing plans including advertising spend as well as assess the effectiveness of their efforts. Include reviewing dealer CRM program, service reminder calls, seasonal campaigns, and other related activities
Provide recommendations on new & innovative ways to enhance service marketing efforts to increase customer retention
Support NSC in national efforts like annual roadside assistance program, trade shows, Aftersales display in motor shows, etc.…
Incentive
Support NSC Aftersales leadership to develop incentive programs to meet revenue and CSI targets. Also responsible for cascading this program to the dealers.
Help Service Manager to formulate local dealer incentive programs to promote sales/UR, CSI, Accessory sales, Technician productivity, etc.
Parts Inventory Management
Review dealer inventory to ensure retails parts fill rate target is achieved
Assist dealer in tracking aging parts back orders
Monitor SOQ and control VOR/BO at workshop
Support dealer in part number information (use of systems, basic part number knowledge training, etc…)
Business Management
Routinely review financial statements with dealer Aftersales management to monitor operation efficiency, increased profitability to support Aftersales absorption ratio, as well as compliance with company standards.
Provide dealer management with benchmarking information in order to showcase potential P&L and Balance sheet related areas of improvement with monthly follow-up plan.
Customer Satisfaction
Review CSI scores (e.g. CS survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development of countermeasures, in order to ensure customer satisfaction and delight for all Customers
Address with management specific customer complaints to resolve quickly in compliance with ART
Ensure quality closure of all complaints with complete customer satisfaction
Explain to dealer latest recall campaign and technical service bulletins
Provide Technical assistance to dealers for difficult repairs / diagnostics (long pending vehicles management)
Ensure dealers meet fix-it-right-first-time targets by reviewing dealer PDCA process
Conducts regular audit of warranty parts
Responsible to accomplish product campaigns, product
Provide field approval of warranty claims – has the authorisation to do – when required
Ensure dealers clearly understands NSSW and AS-DOS and are compliant to the defined SOPs at the respective dealerships to minimise Customer’s dissatisfaction and control Customer Complaints.
These SOPs are to be audited once in a quarter.
Facility
Ensures dealers have enough work bay capacity to fulfil mid-term demand requirements
Work with dealer to ensure sufficient Technician capacity in the short and mid-term
Understand dealer agreements as it pertains to Aftersales, required performance and policy compliance for outlets
Routinely document outlet performance via contact reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in place
Manage infrastructure renovation with DND support to align with DND Nissan policy
Training
Recruitment of dealership manpower as per the defined guidelines
Ensuring manpower quantity per dealer position as per business requirement
Conduct or support training of Aftersales personnel; monitor training status of outlet staff (training nomination, completion rate)
Ensure dealer Aftersales personnel complete requirement soft skill and technical training programs
Conduct or support leadership coaching / training for Service Managers to maintain high performance and motivation in the teams
Monitoring HR practices at dealerships to control attrition
HR
Monitor staff levels to ensure the appropriate number of staff is maintained & with compensation plans supporting manageable level of employee turnover
Identify causes for high level of staff turnover and addresses issues with appropriate level of management
Others
Maintain awareness of competitive dealership actions (Pricing, campaigns or network actions)
Conduct periodic audits to ensure dealer complies to all NSSW, AS-DOS and 5S (Swachha Nissan activity) requirements
Supports BPM dealer (Bottom Performance Management) improve its operations to gradate out of BPM program
Act as a liaison between dealers and NSC to ensure two way communications and smooth operations
Deploy special initiative such as Nissan Customer Way (NCW)
Visit each of assigned dealer at least once per month – including visit preparation prior to the event and submission of dealer visit report after the visit.
Prepare other regular Aftersales reports outside dealer contact reports
Perform other task outside not defined in the checklist (ex. Vehicle Sale role)
Implementation of Tablet Usage for RO opening and processing to enhance customer and vehicle journey at dealership
Enhance Online Booking and Due vs Done tracking at dealership.
Nissan Motor Corporation is a global car manufacturer that sells a full line of vehicles under the Nissan and INFINITI brands. Nissan’s global headquarters in Yokohama, Japan, manages operations in four regions: Japan-ASEAN, China, Americas, and AMIEO (Africa, Middle East, India, Europe & Oceania). For more information about our products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.
Offices: 1-1, Takashima 1-chome,, Yokohama-shi, Kanagawa 220-8686, JP · 5290 Orbitor Dr, Mississauga, ON L4W 4Z5, CA · Ernest Oppenheimer St, Akasia, Gauteng 0118, ZA · Calle Republica Mexicana 309, Aguascalientes, AGS 20236, MX · Hornweg 32, Amsterdam, North Holland 1044 AN, NL
How many Customer Service & Support jobs are open in Chennai, India right now?
There are currently 1,015 open customer service & support positions in Chennai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chennai, India?
Companies currently hiring include Accenture, Kotak Mahindra Bank, Marriott International Hotels, Inc., A.P. Moller - Maersk, IDFC FIRST Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chennai, India?
Yes — 113 of the 1015 open customer service & support positions offer remote or hybrid work (21 remote, 92 hybrid).
How do I apply for Customer Service & Support jobs in Chennai, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.