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Customer Service - Retail Sales - Direct Channel - Housing - DM - Chennai - Moti Towers - CRE
Chennai, Tamil Nadu, India · On-site
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Full-time
bachelor degree
Posted 1d ago
Apply by Aug 12
~40 hrs/week
Responsibilities
The claims examiner is responsible for analyzing documents and contracts to determine the approval or denial of claims based on client specifications. They must also route claims to the appropriate departments to obtain missing information while adhering to quality and turnaround time standards.
Requirements
Candidates must hold a three-year graduation degree in Arts or Science without any arrears. The role requires strong process knowledge and the ability to maintain production and quality standards.
Full job description
“Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.”
Job Title: Apprentice
Grade: H2
Job Category: Associate
Function/Department: Operations
Reporting to: Team Lead
Role Description:
Roles & Responsibilities (Indicative not exhaustive)
A claims examiner needs to analyse multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications. The claims examiner should also route the claim to different department or provider / member for any missing information that required for claims adjudication. The claims needs to be completed adhering to required TAT and quality SLA.
Key Results
· Production, Quality
· Shift and Schedule adherence
· Process Knowledge
Role Holder Profile
A. Preferred educational qualifications: Arts and science Graduation (Any discipline - 3 years) without arrears.
⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Related keywords
Claims ExaminerOperationsClaims AdjudicationBusiness Process SolutionsHealthcareBankingFinancial ServicesQuality SLATATContract AnalysisData Analysis
#WeMakeItHappen - for our clients, colleagues and communities!
Industry
Outsourcing and Offshoring Consulting
Company size
10,001+ employees
Founded
2001
Headquarters
Mumbai, MH
LinkedIn followers
664,949
Total funding
$40M
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities.
We combine more than 25 years of domain expertise with an agent-first delivery model to design, build, and operate intelligent enterprise operations.
Our inch-wide, mile-deep practitioners work collaboratively to reimagine business process management. This is our Intelligence That Operates promise, powered by Kairos, the operating system that makes it real.
We unify consulting, implementation, and operations into a single full-stack engagement and underwrite outcomes, not effort, turning deep domain intelligence into a compounding operational advantage for the world's most regulated industries.
Our Firstsourcers are driven to Make It Happen for more than 200 leading global brands, including several Fortune 500 and FTSE 100 companies, across operations in the US, UK, India, Philippines, Mexico, Romania, Trinidad & Tobago, South Africa, and Australia.
Offices: 2nd, 3rd, 4th & 5th Floor, Paradigm B, Mindspace, New Link Road, Malad West, Mumbai, MH 400064, IN · 5th Floor, Space One, Beadon Road, London, W6 0EA, GB · Suites 100, 215, 350, Atrium Centre, 10400 Linn Station Rd, Louisville, Kentucky 40223, US · 3rd Floor, Skyrise 1 Building, Cebu IT Park, Apas, Cebu City, 6000, PH · 3rd & Ground Floor, Tower 5A & B, Pritech II SEZ (Ecospace Park), Sarjapura Outer Ring Road, Varthur Hobli, Bengaluru, Karnataka 560103, IN
Collections ManagementBusiness TransformationRobotic Process AutomationDigitilizationCustomer ExperienceData ProcessingData AnalyticsGenAITechnologyDigital Transformation
How many Customer Service & Support jobs are open in Chennai, India right now?
There are currently 1,015 open customer service & support positions in Chennai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chennai, India?
Companies currently hiring include Accenture, Kotak Mahindra Bank, Marriott International Hotels, Inc., A.P. Moller - Maersk, IDFC FIRST Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chennai, India?
Yes — 113 of the 1015 open customer service & support positions offer remote or hybrid work (21 remote, 92 hybrid).
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