Customer Service & Support Jobs in Chennai, India (Now Hiring) — 448 open — Page 16

The purpose of this role is to manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.

Job Description:

Key responsibilities:
Manages campaign timelines and delivers operational support in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly and to meet or exceed client specifications and expectations of quality
Engages and maintains relationships across Media Operations and key partners across all Media brands
Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses
Supports brand partners through execution of operational activities involved in campaign delivery – campaign setup, traffic and launch and optimisation
Supports client and internal billing by approving client and intercompany invoices
Reconciles media delivered with supplier and resolves mismatched supplier invoices and discrepancies within the designated timeframe
Creates client performance reports by extracting and consolidating data into agreed reporting templates (e.g. post-buy report of media delivered and actual spend, recorded in our media systems)
Provides additional operational support as needed

Location:

DGS India - Chennai - Anna Nagar Tyche Towers

Brand:

Paragon

Time Type:

Full time

Contract Type:

Permanent