Bengaluru, Karnataka, India · Hybrid
Roles & responsibilities Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance. Ensure reports and analytics align with business goals and strategic direction. Id…
Skills: Data Analysis, Root Cause Analysis, MS Office, Google Sheets, Contact Center Operations
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Bangalore, Karnataka, India · Hybrid
We are searching for a candidate with 0-2 years of experience handling international clients. As the bridge between our clients and internal teams, you will resolve any issues they might face. Your client’s growth is you…
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Bengaluru, Karnataka, India · On-site
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Chennai, Tamil Nadu, India · Hybrid
We are looking for a Manager – Customer Support & Sales Operations who can lead both customer support and revenue-focused sales operations. This role is ideal for someone who can manage daily support performance, improve…
Skills: Customer Support Management, Sales Operations, SaaS, Team Coaching, Revenue Growth
Chennai, Tamil Nadu, India · Hybrid
We are looking for a Manager – Customer Support with 8+ years of people management experience to lead and run product support operations in a fast-paced environment. This role is responsible for driving execution through…
Skills: People Management, Customer Support Operations, SLA Management, Performance Management, Data Analysis
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Analyze data sets to identify trends and actionable insights to improve Contact Center performance. Maintain and automate dashboards while collaborating with stakeholders to document reporting requirements.
Requires 0-1 year of experience with strong numerical skills and proficiency in MS Office and Google Sheets. Candidates must be willing to work in a 24/7/365 shift-based environment and have a suitable home office setup.
Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
Ensure reports and analytics align with business goals and strategic direction.
Identify, gather, and document new reporting requirements from internal stakeholders.
Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.
Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
Monitor operational issues and collaborate with teams to offer real-time solutions.
Work closely with Contact Center teams to support decision-making with timely and accurate data.
Share knowledge and best practices across the team to drive continuous improvement.
Experience 0-1 year
Strong numerical and analytical skills with the ability to interpret data and identify trends.
Basic understanding of Contact Center operations, metrics, and workflows.
Proficiency in MS Office and Google Sheets for data handling and reporting.
High attention to detail with strong planning and task prioritization skills.
Excellent communication and active listening skills.
Proactive approach to problem-solving with a solution-oriented mindset.
Ability to manage time effectively and meet consistent deadlines.
Strong team player with a sense of empathy, accountability, and collaboration.
Commitment to continuous learning and knowledge sharing.
Willingness to work in a 24/7/365 shift-based environment.
Should be flexible coming to office as per business requirements.
Private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues.
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
Join us to bring businesses closer, empower collaboration and enable people to work Anywhere.
FULL Creative is a Portland-based product company with offices in India (Chennai), Canada (Toronto) and the United Kingdom (Edinburgh). In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission, to create a world that empowers people to work Anywhere. FULL Creative brings together engineers, artists, analysts, product experts, account managers, sales executives, and marketers to build a future where “Work is what you do, not where you do it”. We are a community with big ideas and bigger dreams. We strive to disrupt the new normal with effortless solutions. Solutions that encourage collaboration, redefine learning or help businesses connect with customers better. If you're looking for an ecosystem that nurtures talent and creativity, you could be our architect of change. Our teams are housed in Chennai and oversee operations from the Ascendas IT Park in Taramani.
Offices: Ascendas IT park, Phase 1, 1st Floor, Pinnacle Building, International Tech Park, Taramani Road, Taramani,, Chennai, Tamil Nadu 600113, IN · 1033 SE Main St, Portland, OR 97214, US · 11 Rutland Square, Edinburgh, Scotland EH1 2DQ, GB
Join us to bring businesses closer, empower collaboration and enable people to work Anywhere.
FULL Creative is a Portland-based product company with offices in India (Chennai), Canada (Toronto) and the United Kingdom (Edinburgh). In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission, to create a world that empowers people to work Anywhere. FULL Creative brings together engineers, artists, analysts, product experts, account managers, sales executives, and marketers to build a future where “Work is what you do, not where you do it”. We are a community with big ideas and bigger dreams. We strive to disrupt the new normal with effortless solutions. Solutions that encourage collaboration, redefine learning or help businesses connect with customers better. If you're looking for an ecosystem that nurtures talent and creativity, you could be our architect of change. Our teams are housed in Chennai and oversee operations from the Ascendas IT Park in Taramani.
Offices: Ascendas IT park, Phase 1, 1st Floor, Pinnacle Building, International Tech Park, Taramani Road, Taramani,, Chennai, Tamil Nadu 600113, IN · 1033 SE Main St, Portland, OR 97214, US · 11 Rutland Square, Edinburgh, Scotland EH1 2DQ, GB
