Durban, KwaZulu-Natal, South Africa · On-site
Are you passionate about using workforce planning and analytics to improve customer operations at scale? Do you enjoy partnering across teams to shape service delivery and operational strategy? About our Team LexisNexis …
Skills: Workforce Planning, Capacity Planning, Forecasting, Real-time Analysis, Erlang C
Johannesburg, Gauteng, South Africa · On-site
Why choose Logicalis? It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology …
Skills: Windows Server, Microsoft Azure, Active Directory, DNS, MS Entra
Cape Town, Western Cape, South Africa · On-site
THE OPPORTUNITY We have an opportunity for an experienced Branch Manager to join our team. The purpose of this role is to assume primary accountability and responsibility for running a profitable quick-service restaurant…
Skills: People Management, Leadership, Effective Communication, Planning and Organising, Business Acumen
Cape Town, Western Cape, South Africa · On-site
THE OPPORTUNITY We have an opportunity for an experienced Assistant Manager to join our team. The purpose of this role is to assume primary accountability and responsibility for running a profitable quick-service restaur…
Skills: People Management, Leadership, Effective Communication, Planning and Organising, Business Acumen
Cape Town, Western Cape, South Africa · On-site
THE OPPORTUNITY We have an opportunity for an experienced Assistant Manager to join our team. The purpose of this role is to assume primary accountability and responsibility for running a profitable quick-service restaur…
Skills: People Management, Leadership, Effective Communication, Planning and Organising, Business Acumen
Cape Town, Western Cape, South Africa · Hybrid
Customer Success Operations Associate Location: Cape Town (Hybrid: Office & Remote) Hours: 08:30 – 17:00 Type: Full-time Salary: Let’s have a coffee first ☕ About ERM Libryo ERM Libryo is a technology company that helps …
Skills: Customer Success, Customer Support, Account Management, CRM Management, Onboarding
Cape Town, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Customer Service, Call Centre Operations, Insurance Knowledge, Conflict Resolution, De-escalation
Cape Town, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Customer Service, Communication Skills, Conflict Resolution, Numerical Ability, Analytical Skills
Cape Town, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Customer Service, Conflict Resolution, Insurance Knowledge, Billing Systems, Multitasking
Cape Town, Western Cape, South Africa · On-site
Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at careers.lovisa.com Benefits Top-notch training to become a great Team Member (and piercing training!) First-rate Store an…
Skills: Customer Experience, Sales, Piercing Service, Stock Replenishment, Cashiering
Cape Town, Western Cape, South Africa · On-site
Electrum is a next-generation payment software technology company. Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has establi…
Skills: Executive Communication, Client Relationship Management, Fintech Architecture, Data Analytics, Cross-functional Coordination
Cape Town, Western Cape, South Africa · Hybrid
Mission As a Technical Support Engineer at Root you keep our clients’ running, stable, and evolving. Where the Solutions Engineer builds for launch, you own what happens after - ensuring ongoing client satisfaction, that…
Skills: JavaScript, TypeScript, Node.js, Git, API Integration
Cape Town, Western Cape, South Africa · On-site
Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarchi…
Skills: Bar Management, Leadership, Cocktail Preparation, Inventory Management, Guest Relations
Cape Town, Western Cape, South Africa · Hybrid
Job Description NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusi…
Skills: Retail Measurement, Data Analysis, Business Issue Analysis, Presentation Skills, Microsoft Excel
Cape Town, Western Cape, South Africa · On-site
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, a…
Skills: Customer Success Management, Account Management, Relationship Building, Strategic Planning, Cross-functional Collaboration
Johannesburg, Gauteng, South Africa · Remote OK
Kenvue is currently recruiting for a: Pharmacy Sales Representative_ Eastern Cape (Port Elizabeth) What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted…
Skills: Sales Planning, Client Relationship Management, Negotiation, CRM Systems, Market Intelligence
Cape Town, Western Cape, South Africa · On-site
Our Group Operations Division is looking for Senior Travel Operations Specialists for the Customer Support Team, which is known as One Team! (These roles are planned to be based in Gardens, Cape Town (South Africa)) Abou…
Skills: Amadeus GDS, NDC Platforms, Complex Ticketing, Fare Construction, Refunds and Reissues
Cape Town, Western Cape, South Africa · On-site
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, a…
Skills: Spanish Proficiency, Technical Support, IT Client Interfacing, Internet Principles, Networking Protocols
Cape Town, Western Cape, South Africa · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Customer Service, Check-in/Check-out, Cash Handling, Interpersonal Skills, Problem Solving
Cape Town, Western Cape, South Africa · On-site
$330k–$350k/yr
The Channel Account Manager role manages and enables the success of a defined set of existing partners and grows adoption of the entire suite of NMI products. Reporting to the Director of Channel Accounts, you will be pa…
Skills: Account Management, Sales, Customer Service, Client Relationship Management, Strategic Account Planning
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Lead workforce planning and operational support to ensure customer support teams meet service level objectives across global contact centers. Utilize forecasting, capacity planning, and real-time analysis to optimize coverage, productivity, and service performance.
Requires at least 8 years of professional experience in customer operations, with a minimum of 5 years specifically in that field. Must have expertise in workforce management software, forecasting methods, and strong proficiency in MS Excel.
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).
You will lead workforce planning and operational support activities that help customer support teams meet service level objectives across multiple contact centers. You will use forecasting, capacity planning, reporting, and real-time analysis to improve coverage, productivity, and service performance. You will also partner with leaders and global teams to support operational change, guide decisions, and remove barriers to success.
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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We are united through our vision to transform lives with trusted financial services that transcend borders.
Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.
Offices: 401 Union St, Suite 1000, Seattle, Washington 98101, US · Manila, PH · Managua, NI · Cork, IE · London, GB
There are currently 281 open customer service & support positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Old Mutual South Africa, Marriott International Hotels, Inc., Standard Bank Group, EXL, MRI Software, among others. Browse the listings above to see every active employer.
Yes — 72 of the 281 open customer service & support positions offer remote or hybrid work (18 remote, 54 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
