Cape Town, Western Cape, South Africa · On-site
Overview POSITION: Service Delivery Manager This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsib…
Skills: Service Delivery Management, Customer Relationship Management, P&L Management, Financial Forecasting, SLA Management
Cape Town, Western Cape, South Africa · On-site
Company DescriptionAbout Publicis Commerce Informed by data, our passionate team strives to deliver Hero Moments for our clients’ brands in the final mile of the retail customer journey. We pride ourselves on being able …
Skills: Communication, Public Speaking, Brand Representation, Sales, Customer Experience
Cape Town, Western Cape, South Africa · On-site
Company Description Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked…
Skills: Community Management, Social Media Management, Copywriting, Social Listening, Customer Support
Cape Town, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Debt Recovery, Customer Service, Collections, Communication Skills, Numerical Ability
Cape Town, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Customer Service, Conflict Resolution, Airline Reservation Systems, Communication Skills, Multitasking
Cape Town, Western Cape, South Africa · On-site
What being part of the Sigma Family means for you As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Lost, Stolen & Fraud (Out-of-Hours) Adv…
Skills: Customer Service, Fraud Detection, Conflict Resolution, Empathetic Communication, Digital Channel Support
Cape Town, Western Cape, South Africa · On-site
Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to wor…
Skills: Relationship Management, Portfolio Growth, Financial Analysis, Credit Structuring, Risk Management
Cape Town, Western Cape, South Africa · On-site
Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to wor…
Skills: Relationship Management, Financial Analysis, Portfolio Management, Client Acquisition, Credit Structuring
Cape Town, Western Cape, South Africa · On-site
M365 (Modern Workspace) Engineer Interpath Cape Town, South Africa Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning deals, advisory and restruc…
Skills: Microsoft Intune, Windows Autopilot, Microsoft 365, PowerShell, Entra ID
Cape Town, Western Cape, South Africa · On-site
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Skills: Housekeeping, Guest Service, Linen Management, Vacuuming, Deep Cleaning
Cape Town, Western Cape, South Africa · On-site
Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarchi…
Skills: Bar Management, Team Leadership, Guest Service, Staff Training, Sales and Revenue Growth
Cape Town, Western Cape, South Africa · On-site
POSITION SUMMARY Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, mic…
Skills: Mixology, Beverage Knowledge, Customer Service, Wine Knowledge, Cash Handling
Cape Town, Western Cape, South Africa · Hybrid
The role of Infrastructure Monitoring Engineer is manage and maintain the core infrastructure of our customers environments. You will be responsible for monitoring alerts as they come in and to validate, rectify and esca…
Skills: Infrastructure Monitoring, Hyper-V, Azure, VMWare, Dell iLO
Cape Town, Western Cape, South Africa · Hybrid
Job Description NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusi…
Skills: Retail Measurement, Data Analysis, Business Issue Analysis, Presentation Skills, Microsoft Excel
Cape Town, Western Cape, South Africa · On-site
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and ra…
Skills: Reservation Processing, Customer Service, Telephone Etiquette, Upselling, Interpersonal Skills
Cape Town, Western Cape, South Africa · On-site
African Diamond Tours & Incentives is one of Southern Africa’s leading inbound travel companies, specialising in the Turkish market. We are passionate about creating exceptional, tailor-made travel experiences—from group…
Skills: Operations Management, Leadership, Inbound Leisure Travel, Destination Management, Tour Operations
Cape Town, Western Cape, South Africa · Hybrid
Customer Success Operations Associate Location: Cape Town (Hybrid: Office & Remote) Hours: 08:30 – 17:00 Type: Full-time Salary: Let’s have a coffee first ☕ About ERM Libryo ERM Libryo is a technology company that helps …
Skills: Customer Success, Customer Support, Account Management, CRM Management, Customer Onboarding
Cape Town, Western Cape, South Africa · On-site
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose Support the claims handling philosophy and supply strategy …
Skills: Motor Assessing, Vehicle Damage Quantification, Claims Handling, Cost Management, Customer Service
Cape Town, Western Cape, South Africa · Remote Solely
$3k–$3k/mo
Reports to: Accounting Manager POSITION SUMMARY The Accounts Receivable Specialist is a detail‐oriented, thorough, and organized Accounts Receivable Specialist that will support the Accounting department. The Accounts Re…
Skills: Accounts Receivable, Billing, Collections, Accounting, Customer Service
Cape Town, Western Cape, South Africa · On-site
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Provides specialist knowledge and executes account development strategie…
Skills: Action Planning, Client Management, Computer Literacy, Data Analysis, Database Reporting
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Responsible for delivery excellence across support towers, managing customer relationships, and overseeing P&L and financial forecasting. The role acts as the single point of contact for escalations and ensures all service level agreements and security policies are met.
Requires a university degree in IT or 5-7 years of equivalent experience, with 3-5 years as a Solution Architect. Proficiency in ITIL Foundations, project management, and experience with virtualization or database hardware is required.
POSITION: Service Delivery Manager
This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsibility for building relationship through open and honest communication. Have the ability to provide comprehensive status reporting to the customer and NSC Global leadership team. Will need to ensure delivery teams meet or exceed all Service Level Agreements and develop and monitor performance objectives for all direct employees. Will need the understanding and ability to create financial forecasts and work with the finance group to ensure revenue and profit targets are met. Complete billing responsibilities in a timely manner and lead collective activities as necessary
· To coordinate all resources of the tower (including off-shore)
· To orchestrate end-to-end-services for the involved towers (top of stack)
· Manage the cooperation between Towers to ensure usage of standard methods and tools wherever applicable
· Ensure that account specific processes are applied at all relevant scope
· Evaluate and manage service requests
· To drive completion of service acceptance, technical assurance and handover processes Being the SPOC in case of escalations & major incidents
· Act as the next level of escalation for tower specific technical teams for all service mgmt. processes
· Ensure that the Root Cause Analysis for the tower specific services are performed
· Raise problem records whenever identified
· Raise request for changes, assess prepare, present the change in the CAB to get the approval
· Identify and manage all required resources for change planning and execution (including testing, approval and back out plans)
· Ensure the quality of asset management requirements in the respective towers
· Ensure the CAP planning of the account in the tower on the component level and provision to Manager
· College/University degree in IT or 5 - 7 years of equivalent working experiences
· Portal, virtualization, application database or hardware knowledge
· Solution Architect 3 -5 years, ITL Foundations, Project Management
· CRM Experience
· Experience in Hardware and Software Migration is an asset
· To act as single interface to all delivery Towers
· To implement relevant policies and standards including compliance against security policies
· Act as a safeguard so that operating tasks are successfully managed along the contract lifecycle phases
· To attend or host service reviews and undertake the appropriate actions
· To create or validate solution parts for limited up-selling (within the dedicated scope)
· To gain understanding of client, contract, business context, and priorities of account
· Ensure that the defined processes defined are being followed within the towers
Industry Insightful. Capability Rich. Global Service.
Global business doesn’t have to be complicated. We make it simple, with thousands of expert people, delivering to more than 180 countries. We’re not afraid to make difficult decisions. We think creatively. We act quickly. And we do what it takes to transform your business – through IT process out-tasking, to infrastructure management, technology services and more. We’ll carry as much or as little of the responsibility as you like. We know business isn’t linear. We expect to flex up, and down, with you. We focus on building long term relationships with world-class clients. So when the pressure is on, we can provide a top-class service around the clock, around the world. If you’ve got a challenge you’d like to discuss with us, we can’t wait to hear from you. Drop us a line at [email protected] or call +44 (0) 20 7808 6300
Offices: 3rd Floor, West Building,, 1 London Bridge, London, SE1 9BG, GB · 104 West 40th Street - 17th floor, New York, NY 10018, US · 16 Raffles Quay, #41-01 Hong Leong Building, Singapore, 048581, SG · NSC Global - Operations Office, 1414, 14th Floor, Rupa Solitaire Building, Millenium Business Park, Mhape,, Navi Mumbai, Maharashtra 400710, IN · Rennbahnstraße 72-74, Frankfurt, 60528, DE
There are currently 281 open customer service & support positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Old Mutual South Africa, Marriott International Hotels, Inc., Standard Bank Group, EXL, MRI Software, among others. Browse the listings above to see every active employer.
Yes — 72 of the 281 open customer service & support positions offer remote or hybrid work (18 remote, 54 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
