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Full-time
Progressive Career Opportunities, Outstanding Training And Development, Competitive Remuneration And Benefits Package
Posted 21d ago
Apply by Sep 7
~38 hrs/week
Responsibilities
Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets. Create and execute an agile business plan to recruit and retain customers through strategic targeting and impactful in-store events.
Requirements
Candidates must have proven leadership and business management experience within a fast-paced retail environment. Proficiency in strategic planning, financial management, and computer systems like Microsoft Excel is required.
Full job description
Description
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
⁃ Effective verbal and written communication skills. Excellent interpersonal skills
⁃ Quality customer service skills. Skilled at winning people over
⁃ Results oriented, with high drive to meet objectives and standards
⁃ Pursue goals beyond what is required or expected of them
⁃ Senses others' development needs and bolsters their abilities
⁃ Anticipates, recognizes, and meets customers' needs
⁃ Handles difficult and tense customer service situations with diplomacy and tact
⁃ Guides the performance of others while holding them accountable
⁃ Cultivate and maintain extensive informal networks
⁃ Models team qualities like respect, helpfulness, and cooperation
⁃ High attention to detail and organisational skills
⁃ The ability to work autonomously and contribute to the team
⁃ Proactive and positive approach to work and tasks
⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
⁃ Retail sales experience.
⁃ Teamleadership
⁃ degree of experience dependent on business/Store size.
⁃ Experience in strategic planning and execution
⁃ Ability to develop financial plans and manage resources
⁃ Working knowledge of a computerised system including email, Microsoft Excel
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
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How many Customer Service & Support jobs are open in Cambridge, United Kingdom right now?
There are currently 256 open customer service & support positions in Cambridge, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cambridge, United Kingdom?
Companies currently hiring include Greene King Brewery, The Estée Lauder Companies Inc., Whitbread, Accor, BaxterStorey, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cambridge, United Kingdom?
Yes — 29 of the 256 open customer service & support positions offer remote or hybrid work (6 remote, 23 hybrid).
How do I apply for Customer Service & Support jobs in Cambridge, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.