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Full-time
Posted 26d ago
~40 hrs/week
Responsibilities
The specialist will analyze merchant transaction performance to identify optimization opportunities and improve payment acceptance rates. They will collaborate with cross-functional teams to implement strategies that drive measurable revenue growth and commercial value for merchants.
Requirements
Candidates need experience in payments, eCommerce, or fraud management with strong analytical skills to translate complex data into actionable insights. Proficiency in payment authorization flows and the ability to engage both technical and commercial stakeholders are essential.
Full job description
Ready to take your career global? Make your mark at one of the biggest names in payments.
We're looking for an eCommerce Growth & Optimisation Specialist to join our ever-evolving Merchant Success & Growth Services team and help shape the future of global commerce.
As part of our premium eCommerce Growth & Optimisation Service, you'll work directly with merchants to improve payments performance, increase transaction success, optimise fraud strategies, and unlock measurable revenue growth. This is a customer-facing role that combines analytics, payments expertise, commercial insight, and cross-functional collaboration to deliver meaningful business outcomes.
What You'll Own
Analyse merchant transaction performance, including approval rates, decline drivers, fraud outcomes, and conversion metrics, to identify optimisation opportunities.
Develop and deliver tailored optimisation strategies that improve authorisation rates, reduce friction, and increase payment acceptance.
Partner with Merchant Success Managers, Technical Account Managers, Integration Managers, and technical teams to implement payment performance improvements.
Measure and validate the impact of optimisation initiatives, demonstrating commercial value, revenue uplift, and return on investment for merchants.
Support merchant reviews by providing data-led insights, recommendations, and ongoing performance improvement plans.
Contribute to the development of scalable optimisation frameworks, best practices, and service methodologies.
What You'll Bring
Experience in payments, eCommerce, fraud management, customer success, commercial analytics, optimisation, or a related field.
Strong analytical skills with the ability to interpret complex transaction and performance data and translate insights into actionable recommendations.
Understanding of payment authorisation flows, decline drivers, fraud prevention strategies, and digital transaction journeys.
Excellent communication and stakeholder management skills, with the ability to engage both technical and commercial audiences.
A results-driven mindset focused on delivering measurable business outcomes, including conversion improvements, revenue growth, and customer value.
It's a Bonus If You Have
Experience working directly with enterprise merchants or digital commerce businesses.
Knowledge of payment gateways, acquiring, risk management tools, and payment optimisation techniques.
Experience managing data-driven improvement programmes and demonstrating measurable commercial impact.
What Makes a Globalpayer?
Globalpayers think like a client, act like an owner, and win as one team. We're curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
As part of Global Payments, we’re multiplying what’s possible.
Industry
Financial Services
Company size
5,001-10,000 employees
Founded
1993
Headquarters
Cincinnati, Ohio
LinkedIn followers
299,079
Worldpay combined with Global Payments in January 2026 to create a leading payments technology and software company that powers commerce for businesses of all sizes worldwide. We help businesses grow with confidence by delivering innovative solutions that enable seamless payment acceptance, smarter operations and exceptional client experiences – online, in store and everywhere in between.
With its global reach, local expertise and scale, Global Payments processes billions of transactions and trillions in annual payment volume across more than 175 countries. Headquartered in Atlanta, Georgia, Global Payments is a Fortune 500® company and a member of the S&P 500.
Offices: 8500 Governors Hill Dr, Cincinnati, Ohio 45249, US · The Walbrook Buildind, EC4N 8AE, London, GB
How many Customer Service & Support jobs are open in Cambridge, United Kingdom right now?
There are currently 256 open customer service & support positions in Cambridge, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cambridge, United Kingdom?
Companies currently hiring include Greene King Brewery, The Estée Lauder Companies Inc., Whitbread, Accor, BaxterStorey, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cambridge, United Kingdom?
Yes — 29 of the 256 open customer service & support positions offer remote or hybrid work (6 remote, 23 hybrid).
How do I apply for Customer Service & Support jobs in Cambridge, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.