Birmingham, England, United Kingdom · On-site
What you'll do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to…
Skills: Customer Service, Digital Banking Education, Fraud Awareness, Communication Skills, Empathy
Birmingham, England, United Kingdom · On-site
What you'll do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to…
Skills: Customer Service, Digital Banking Education, Fraud Awareness, Communication Skills, Empathy
Birmingham, England, United Kingdom · Hybrid
A typical day as an Account Manager (Major Projects) No two days look exactly the same here, and that’s part of what makes it work. As an Account Manager, you’ll play a key part in keeping things moving for our customers…
Skills: Account management, Construction project management, Relationship building, Commercial awareness, Problem solving
Birmingham, England, United Kingdom · On-site
Company Description Basic Salary £41,693 per annum Plus Bonus Sports Direct.com is the retail success of the last decade. Our unrivalled growth across the UK and Europe really sets us apart from the rest. We have no inte…
Skills: Team Leadership, Retail Management, Visual Merchandising, Sales Operations, Performance Management
Birmingham, England, United Kingdom · Hybrid
Premium Travel Consultant for discerning premium clients – Creating stylish and extraordinary travel experiences around the world. Description Immerse yourself in the world of upscale travel: As a Premium Travel Consulta…
Skills: GDS, Amadeus, Arabic Fluency, English Fluency, Luxury Travel Planning
Birmingham, England, United Kingdom · Hybrid
To complement our team in the United Kingdom, we are looking for an Arabic-speaking Dedicated Travel & Lifestyle Manager in the area of Luxury Lifestyle Management to cover our overnight shifts. Ten Group is the global l…
Skills: Arabic Fluency, English Fluency, Luxury Lifestyle Management, GDS Amadeus, Travel Planning
Birmingham, England, United Kingdom · On-site
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to s…
Skills: Customer Service, Stock Replenishment, Visual Merchandising, Communication, Teamwork
Birmingham, England, United Kingdom · On-site
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to s…
Skills: Customer Service, Stock Replenishment, Visual Merchandising, Communication, Teamwork
Birmingham, England, United Kingdom · On-site
Join OneAdvanced Are you looking for an opportunity to unlock your potential and embark on a dynamic career path in sales? We’re seeking motivated, ambitious, and success‑driven individuals to join our innovative Sales D…
Skills: Lead Qualification, Outbound Prospecting, CRM Management, Account Based Marketing, Active Listening
Birmingham, England, United Kingdom · On-site
$25k–$35k/yr
Business Development Executive | Birmingham B1 2RX (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here.…
Skills: Outbound Calling, Lead Generation, B2B Sales, CRM Management, Prospecting
US Med-EquipBirmingham, England, United Kingdom · On-site
Job DetailsJob Location: AL Grandview Birmingham AM - Grandview Birmingham, AL 12345Asset Management Service Representative I at “Top Workplace” Are you interested in helping healthcare heroes save lives? Joi…
Skills: Customer Service, Inventory Management, Medical Equipment Maintenance, Communication, Problem Solving
Birmingham, England, United Kingdom · Hybrid
We are looking for a Facilities Management Billing Advisor to support the timely and accurate processing of FM and UK Restricted Customer Dockets on Hold (DOH), ensuring billing accuracy, SLA compliance, and customer sat…
Skills: ERP Systems, Microsoft Excel, Billing, Analytical Skills, Attention To Detail
Birmingham, England, United Kingdom · On-site
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Customer Service, Coffee Preparation, Multi-tasking, Time Management, Communication Skills
Birmingham, England, United Kingdom · On-site
$10/hr–$13/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable manner, creating a po…
Skills: Customer Engagement, Sales Techniques, Inventory Management, Merchandising, Communication Skills
Birmingham, England, United Kingdom · On-site
Join LSH Auto as an Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership. We are seeking a dedicated professional who will become the key liaison between custome…
Skills: Customer Service, Appointment Scheduling, Communication Skills, Organizational Skills, Attention To Detail
Birmingham, England, United Kingdom · On-site
$28k–$32k/yr
Door to Door Sales Team Leader Department: Sales Employment Type: Permanent - Full Time Location: Birmingham Reporting To: Field Sales Manager Compensation: £28,000 - £32,000 / year Description Field Sales Team Leader Lo…
Skills: Sales leadership, Coaching, Mentoring, Field sales, Door-to-door sales
Birmingham, England, United Kingdom · On-site
Department: Student Support Location: Birmingham (On-site) Type of Contract: Permanent / Full-Time Salary: £32,000 Our Vision: Changing lives through education. What We Do: Faculty Administration Officers (FAO) are requi…
Skills: Administration, Organizational Skills, Conflict Management, Communication Skills, Student Support
Birmingham, England, United Kingdom · On-site
Are you an experienced Contract Support Officer looking for your next professional opportunity? If you take pride in delivering exceptional service, have the skills to excel, and are ready to embrace new challenges, we w…
Skills: Security Operations, CCTV Monitoring, Customer Service, Communication Skills, Incident Investigation
Birmingham, England, United Kingdom · On-site
Are you an experienced Contract Support Officer looking for your next professional opportunity? If you take pride in delivering exceptional service, have the skills to excel, and are ready to embrace new challenges, we w…
Skills: Security Operations, CCTV Monitoring, Customer Service, Communication Skills, Incident Investigation
Birmingham, England, United Kingdom · On-site
We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed?…
Skills: Shift Leadership, Team Management, Customer Experience, Operational Execution, Food Safety Standards
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Act as the first point of contact for customers to deliver an exceptional experience and resolve banking enquiries. Educate customers on digital platforms and fraud awareness while supporting vulnerable individuals to ensure financial inclusion.
Candidates should possess excellent communication skills, empathy, and the ability to take ownership of customer issues. Previous customer service experience is helpful but not essential, as full training is provided.
As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!
At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.
This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.
You’ll also receive:
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 207 832 8500
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
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There are currently 579 open customer service & support positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include School of Medical Sciences, University of Birmingham, Great Clips Inc., Howden Ireland, Marks and Spencer, Hilton, among others. Browse the listings above to see every active employer.
Yes — 129 of the 579 open customer service & support positions offer remote or hybrid work (27 remote, 102 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
