Birmingham, England, United Kingdom · Hybrid
Posting Description We’re hiring for an Employee Benefits Account Manager to support our growing Benefits team! To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefit…
Skills: Employee Benefits Administration, Client Relationship Management, Microsoft Office Suite, Written Communication, Verbal Communication
Birmingham, England, United Kingdom · Hybrid
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Sinclair Inc.Birmingham, England, United Kingdom · Hybrid
$19/hr–$22/hr
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Birmingham, England, United Kingdom · On-site
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Skills: Fraud Operations Management, Team Leadership, Coaching, Fraud Investigations, KPI Management
Birmingham, England, United Kingdom · Hybrid
We’re hiring for an Employee Benefits Account Manager to support our growing Benefits team! To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefits Account Manager to…
Skills: Client Relationship Management, Administrative Support, Communication, Organization, Attention To Detail
Birmingham, England, United Kingdom · On-site
General Job Title: Employee Services Advisor Division: People & Sustainability Reports To: As per Beazley’s organisation chart Key Relationships: P&S Leadership Team, HRBPs and ER, P&S Operations Job Summary: Provi…
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Birmingham, England, United Kingdom · On-site
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Birmingham, England, United Kingdom · Hybrid
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Birmingham, England, United Kingdom · On-site
$30k–$32k/yr
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Birmingham, England, United Kingdom · On-site
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Birmingham, England, United Kingdom · Hybrid
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Birmingham, England, United Kingdom · Remote Solely
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Skills: Communication, Interpersonal Skills, Entrepreneurial Mindset, Digital Tools, Social Media
Birmingham, England, United Kingdom · Remote Solely
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Birmingham, England, United Kingdom · Remote Solely
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Birmingham, England, United Kingdom · Remote Solely
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Birmingham, England, United Kingdom · Remote Solely
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Birmingham, England, United Kingdom · On-site
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Birmingham, England, United Kingdom · On-site
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Birmingham, England, United Kingdom · On-site
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Birmingham, England, United Kingdom · On-site
$8/hr–$12/hr
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Skills: Stock Processing, Customer Service, Attention To Detail, Organization, Communication
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Manage a portfolio of employee benefits clients by providing administrative support and ensuring high-quality service delivery. Responsibilities include handling renewals, onboarding new clients, and preparing policy summaries and recommendation reports.
Requires relevant experience in a similar employee benefits role with knowledge of risk, protection, health, and wellbeing product lines. Candidates must possess excellent communication skills, proficiency in Microsoft packages, and a proactive team-player attitude.
To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefits Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Account Managers, you will be looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery and working in partnership with the relevant Consultant to provide outstanding customer service.
Gathering and analysing information from product providers, HR teams, clients, and third parties, conducting detailed research across a broad range of financial and employee benefit arrangements.
Providing exceptional client service by responding promptly to enquiries, managing renewals and re-enrolment schedules, and supporting clients through changes to their existing arrangements.
Assisting with the onboarding of new clients, ensuring benefit packages are implemented efficiently and that all supporting reports, market analysis, and documentation are delivered within agreed deadlines.
Working collaboratively with Consultants and colleagues to deliver a high standard of service, ensuring client expectations are consistently met and exceeded.
Identifying opportunities for account development by researching market trends, gathering intelligence, and supporting business growth initiatives.
Maintaining accurate client and provider records within internal systems, ensuring data integrity and compliance with company standards.
Attending client meetings and conference calls, both independently and alongside Consultants, to provide professional support and strengthen client relationships.
Preparing policy summaries, recommendation reports, and portfolio valuations to support client review meetings and informed decision-making.
Keeping technical knowledge current by monitoring industry developments and liaising with providers and subject matter experts.
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:
• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)
What you’ll love about working here
• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk
Finances
It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.
• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands
Work-life balance
We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.
• Opportunity for hybrid working
• Generous annual leave allowance
Health and wellbeing
We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.
• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing
Charity and community work
At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.
• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
Social
It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.
• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work
Inclusion and belonging
We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.
• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges
NFP is an inclusive Equal Employment Opportunity employer.
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EMPLO015453NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges. With colleagues across the U.S., Canada, UK and Ireland, and global capabilities enhanced by the Aon advantage, NFP serves a diversity of clients, industries and communities. Our collaborative team provides specialized expertise and customized solutions, including property and casualty insurance, employee benefits, life insurance, executive benefits, wealth management and retirement plan advisory. Risk Capital We provide proactive management of complex risks. Managing risk may be complicated, but we’re easy to work with – we implement new administrative technologies and solutions that work for you and your business. Our services are consultative and put your organization’s needs first. We do our research and uncover potential exposures before they’re a problem. Commercial Coverage Expertise Industry Specialty Teams Personal Risk Support Services Human Capital Discover a holistic approach to your people management strategy and individual solutions that help protect what matters. As a people first company, we recognize the importance of people at the core of our business and our lives – whether you need help with your business or with your life, our experts want to connect you with tailored solutions that meet your needs. Employee Benefits Executive Benefits Life Insurance Retirement Advisory Talent Solutions Wealth Management
Offices: 200 Park Ave, New York, New York 10166, US · 1250 Capital of Texas Hwy. S., Building 2, Suite 600, Austin, Tx 78746, US · 1901 Roxborough Rd, Suite 300, Charlotte, North Carolina 28211, US · 500 W Madison St, Suite 2700, Chicago, Illinois 60661, US · 2300 Contra Costa Blvd, Pleasant Hill, California 94523, US
There are currently 579 open customer service & support positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include School of Medical Sciences, University of Birmingham, Great Clips Inc., Howden Ireland, Marks and Spencer, Hilton, among others. Browse the listings above to see every active employer.
Yes — 129 of the 579 open customer service & support positions offer remote or hybrid work (27 remote, 102 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
