Oxford, England, United Kingdom · On-site
$12/hr–$13/hr
About Us Founded in 2013, Almero Student has grown steadily to become a trusted name in student accommodation across the UK. Our mission is to build strong relationships with our students by providing safe, affordable, a…
Skills: Customer Service, Microsoft Office, Data Management, Communication, Interpersonal Skills
Manchester, England, United Kingdom · On-site
$28k–$30k/yr
About Us Founded in 2013, Almero Student has grown steadily to become a trusted name in student accommodation across the UK. Our mission is to build strong relationships with our students by providing safe, affordable, a…
Skills: Property Management, Facilities Management, Customer Service, Conflict Resolution, Health & Safety Compliance
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The role involves managing the reception and helpdesk to provide exceptional service to students, visitors, and contractors. Key duties include handling administrative tasks, coordinating tenant engagement activities, and monitoring maintenance faults to ensure KPI adherence.
Candidates should have proven customer service experience and proficiency in Microsoft Office and database management. Strong communication skills and knowledge of facilities management and health and safety requirements are also required.
Founded in 2013, Almero Student has grown steadily to become a trusted name in student accommodation across the UK. Our mission is to build strong relationships with our students by providing safe, affordable, and well-managed living spaces where they can study, sleep, make friends, and enjoy the culture of their chosen city.
With over 2000 rooms throughout the UK, we operate in key cities including Bristol, Oxford, London, Exeter, Leeds, Manchester, Nottingham and Birmingham offering a variety of affordable, well-managed accommodation while providing the highest standards for students.
As a Customer Service Advisor within the Property Team, your primary role will be to ensure the smooth operation of service KPIs while delivering an exceptional student experience. You will be the first point of contact, driving high-quality customer service with the safety and welfare of students as a top priority. Key responsibilities include managing a meet-and-greet reception, providing facilities management support through the help desk, and assisting with administrative and back-office tasks to support the Senior Property Manager and site operations. Additionally, you will play a key role in welcoming visitors, handling open days, intake days, departures, and engaging with students and visitors.
This is a 6-month fixed-term, part-time position requiring 20 hours per week, with flexible working hours between Monday and Friday. Occasional weekend work may be required during peak operational periods.
Provide a professional, customer-focused reception and helpdesk service to students, visitors and contractors, ensuring all enquiries are handled promptly, knowledgeably and courteously across multiple channels (in person, telephone, email, website and HubSpot).
Act as a role model for excellent customer service at all times.
Support student and visitor processes including check-in/check-out, issuing and managing visitor passes, keys and fobs, and coordinating lost property replacements.
Assist with the coordination and delivery of tenant engagement activities and events, including supporting open days, viewings and capturing content for social media.
Provide general administrative and office support including filing, scanning, photocopying, typing, database maintenance and stationery ordering.
Manage incoming and outgoing post, parcels and correspondence.
Prepare and maintain meeting rooms, including AV equipment and refreshments where required.
Support contractor access by managing sign-in processes, permits to work and compliance with Health and Safety procedures.
Log, monitor and escalate maintenance faults, complaints and local community issues to the relevant teams, ensuring timely resolution and service KPI adherence.
Respond appropriately to emergencies and escalate safeguarding or welfare concerns to management without delay.
Promote customer involvement and contribute to continuous service improvement by gathering and acting on student feedback.
Proven customer service skills, with experience handling queries professionally.
Proficient in Microsoft Office, financial systems, and databases, with strong data management and analysis abilities.
Excellent communication, interpersonal, and organisational skills, with a proactive approach to problem-solving.
Experience prioritising workloads and meeting deadlines independently.
Knowledge of facilities management and health and safety requirements.
Team-oriented, adaptable, and committed to maintaining confidentiality.
Private Medical and Dental Insurance
Enhanced Salary Sacrifice Pension
Wellbeing Allowance
Performance Related Bonus Scheme
Learning and Development Opportunities
Employee Matching Scheme
Paid Volunteering Days
Life Assurance
Cyclescheme
Referral Scheme
Student living made easy!
Almero Student is an operational manager & owner of student accommodation across the UK. Our properties are currently located in 9 UK cities with 16 sites in operation and a total of 1500 beds. Each property is unique, in terms of number of beds and there is a mix of PBSA and HMO’s. Our vision is to enhance the daily lives of students by providing a safe, comfortable and healthy environment that supports student living and learning. We know that going to university is not just about studying but the complete experience of living away from home, making new friends and sharing with other people; and we work hard to make this transition as easy possible by the facilities we provide and the staff we employ.
Offices: 10 Storeys Gate, 3rd Floor, Clutha House, London, England SW1P 3AY, GB
Student living made easy!
Almero Student is an operational manager & owner of student accommodation across the UK. Our properties are currently located in 9 UK cities with 16 sites in operation and a total of 1500 beds. Each property is unique, in terms of number of beds and there is a mix of PBSA and HMO’s. Our vision is to enhance the daily lives of students by providing a safe, comfortable and healthy environment that supports student living and learning. We know that going to university is not just about studying but the complete experience of living away from home, making new friends and sharing with other people; and we work hard to make this transition as easy possible by the facilities we provide and the staff we employ.
Offices: 10 Storeys Gate, 3rd Floor, Clutha House, London, England SW1P 3AY, GB
