Birmingham, England, United Kingdom · Hybrid
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
Skills: Customer Success Management, Account Management, Consultative Sales, Value-Based Selling, Churn Analysis
Birmingham, England, United Kingdom · On-site
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Looking for creative s…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Birmingham, England, United Kingdom · On-site
LSH Auto is on the lookout for a motivated and knowledgeable Parts Specialist to join our dynamic team. As a key member of our dealership, you will be responsible for managing the inventory and ensuring that our customer…
Skills: Inventory Management, Customer Service, Automotive Parts Knowledge, Communication Skills, Organizational Abilities
Birmingham, England, United Kingdom · On-site
LSH Auto is seeking an experienced Retail Business Manager to join our dynamic team at our flagship dealership in Birmingham. In this key role, you will be responsible for driving retail sales performance, managing the d…
Skills: Retail Sales Management, Leadership, Team Management, Sales Performance Analysis, Customer Experience
Birmingham, England, United Kingdom · Hybrid
🌟 Luxury Lifestyle Manager 🌟 We're looking for a professional, motivated and customer-focused Luxury Travel Consultant to join our luxury concierge team in the UK. In this role, you'll deliver exceptional, personalised…
Skills: Arabic Fluency, English Fluency, GDS Amadeus, Luxury Concierge, High-Net-Worth Client Management
Birmingham, England, United Kingdom · Hybrid
Client Administrator United Kingdom and 3 more Be the First to Apply We have a great new opportunity for a Client Administrator to join our Pension Administration team. The primary focus of the role is to support the bus…
Skills: Client Management, Pension Administration, Stakeholder Management, Financial Reporting, Complaint Resolution
Birmingham, England, United Kingdom · Hybrid
Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re in…
Skills: CAD Application Support, CAM Application Support, CAE Application Support, Enterprise Deployment, License Hosting
Birmingham, England, United Kingdom · On-site
About Atos Group Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for produ…
Skills: Team Leadership, Performance Management, Call Listening, KPI Analysis, Onboarding
Birmingham, England, United Kingdom · On-site
We're currently recruiting in our Birmingham (Exchange Square) Bar + Block. Working 15 hours per week, paying up to £12.76 per hour. Restaurant Team Member – Birmingham (Exchange Square) Bar + Block – R…
Skills: Customer Service, Hospitality, Communication, Guest Relations, Teamwork
Birmingham, England, United Kingdom · On-site
What's the role about? In-Store Brand Ambassador / Product Demonstrator Are you bubbly and outgoing? Do you love engaging with people and talking about new products? Join Powerforce's OnDemand team! Pay: Up to £160/day (…
Skills: Customer Engagement, Product Demonstration, Communication, Sales Driving, Retail Experience
Birmingham, England, United Kingdom · Hybrid
WTW is seeking a Client Service Director to join our Midlands team. This is a strategically important role that combines responsibility for both business development and client leadership. The successful candidate will b…
Skills: Client Relationship Management, Insurance Broking, Account Development, Risk Management, Negotiation
Birmingham, England, United Kingdom · On-site
Working Pattern Wednesday 1800-2200 Thursday 1800-2200 Saturday 1800-2200 Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just…
Skills: Customer Service, Sales, Digital Literacy, Teamwork, Resilience
Birmingham, England, United Kingdom · On-site
Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more o…
Skills: Team Coordination, Administration, Reporting, Customer Service, Communication
Birmingham, England, United Kingdom · On-site
Location: Cocks Moors Woods Leisure Centre, B14 6ER Salary: Up to £15.53 per hour + excellent benefits Working hours: Any of the following shifts, Mondays – 4-6pm, Wednesdays 4-6pm, 3-5:30pm, Fridays 4-6:30pm and Saturda…
Skills: Swimming Instruction, Customer Service, Lesson Planning, Safeguarding, Child Development
Birmingham, England, United Kingdom · On-site
TEAM MEMBER – BIRMINGHAM NEW STREET STATION, UPPER CRUST Pay Rate: £12.71 per hour. We have Part Time (20hrs) roles available. Hours of operation are 6am to 10:30pm. Shift times 6:00am to 2pm and 2pm to 10:30pm. Working …
Skills: Customer Experience, Collaboration, Hospitality, Communication, Positivity
Birmingham, England, United Kingdom · On-site
TJ Maxx At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whe…
Skills: Leadership, Entrepreneurial Thinking, Team Development, Retail Management, Inventory Management
Birmingham, England, United Kingdom · Hybrid
Line of Service Advisory Industry/Sector Not Applicable Specialism Technology Strategy Management Level Manager Job Description & Summary About the role At PwC, our Customer and Service Excellence team helps clients tran…
Skills: Contact Centre Transformation, Customer Operations, Operating Model Design, Process Improvement, Digital Enablement
Birmingham, England, United Kingdom · Hybrid
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from trave…
Skills: Galileo GDS, Sabre GDS, Air Fares, Ticketing, Business Travel Consulting
Birmingham, England, United Kingdom · On-site
$27k–$29k/yr
About School of Coding & AI School of Coding & AI is a UK-based education group delivering higher education courses, digital skills, coding and AI training across all levels. As we expand across the UK and internationall…
Skills: Finance Administration, Student Finance, Customer Service, Communication Skills, Interpersonal Skills
Birmingham, England, United Kingdom · On-site
Ambius Junior Team Leader Join Our Team and Make a Difference! We are currently seeking a Junior Team Leader to join our dedicated team at the Haydock branch, covering the South West area. If you enjoy driving, managing …
Skills: Team Leadership, Horticulture, Plant Care, Route Planning, Customer Service
Birmingham, England, United Kingdom • Hybrid
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Manage a portfolio of customers to protect and expand recurring revenue by driving platform adoption and measurable business value. Proactively identify churn risks and lead commercial renewal conversations to ensure long-term customer retention.
Requires experience in Customer Success or Account Management within a B2B SaaS environment with a proven track record of managing commercial conversations. Must possess strong skills in value-based selling and the ability to influence stakeholders across customer organizations.
Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.
Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.
With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.
Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.
As a Customer Success Manager, you will be responsible for protecting and expanding recurring revenue by ensuring customers realise measurable business value from the Joblogic platform.
You will act as a commercial partner to your customers, working closely with operational and executive stakeholders to diagnose value gaps, drive adoption, and build value realisation plans that lead directly to retention, expansion, and long-term customer advocacy.This is not a reactive support role. You will proactively guide customers toward outcomes that justify and grow their investment in Joblogic, confidently challenging where necessary to ensure customers achieve meaningful business results from the platform.
You will work cross-functionally with Sales, Product, Implementation, and Support teams to deliver a seamless customer journey while contributing directly to Joblogic’s growth as we scale internationally.
At Joblogic, we expect our team members to champion and embed our core values across their work and customer interactions:
As a Customer Success Manager, you will play a key role in ensuring these values are reflected in every customer relationship and interaction.
✨ Hiring process: 02 rounds
Plan, manage and optimise your entire business operation with our cloud-based field service management software.
Joblogic is a leading provider of cloud-based field service management software, offering comprehensive solutions for service and maintenance contractors. Our software is specifically designed to streamline your operations and optimise the deployment of your workforce, resulting in increased efficiency and improved customer satisfaction. With Joblogic, you can effectively manage your service operations regardless of your industry. We understand the diverse needs and requirements of different sectors, which is why we prioritise maintaining the highest level of compatibility with industry standards. Our software enables you to access industry-specific electronic forms and certificates, facilitating a paperless workflow and saving valuable time and resources. Specialising in scheduling, quoting, invoicing, job tracking, stock control and much more, our field service management software is a single system that will allow you to manage your entire business operation in one place. By implementing Joblogic, you can seamlessly connect your back office, mobile workforce, and customers, creating a unified platform that enhances productivity across your organisation. Our intuitive interface empowers your team to collaborate effectively, ensuring that everyone is on the same page and working towards the same goals. We are confident that Joblogic will be a game-changer for your field service organisation. To demonstrate our commitment to your success, we offer a free demonstration with no strings attached. This allows you to experience the full capabilities of our software first-hand and determine its suitability for your specific needs.
Offices: 305 Zellig, Gibb Street, Digbeth, Birmingham, B9 4AA, GB
There are currently 579 open customer service & support positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include School of Medical Sciences, University of Birmingham, Great Clips Inc., Howden Ireland, Marks and Spencer, NEXT PLC, among others. Browse the listings above to see every active employer.
Yes — 129 of the 579 open customer service & support positions offer remote or hybrid work (26 remote, 103 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
