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$16/hr–$29/hr
Full-time
high school
Posted 10d ago
~40 hrs/week
Responsibilities
The Patient Service Coordinator manages patient scheduling, registration, and insurance verification to ensure a positive experience. They also handle medical records, process payments, and coordinate clinical appointments across departments.
Requirements
Candidates must have a high school diploma and at least one year of customer service experience. Preferred qualifications include two years of college and experience in ophthalmology or the Johns Hopkins system.
Full job description
We are seeking a Patient Service Coordinator who willoffer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment.
Specific Duties & Responsibilities
Coordinates visits either within the department or between several departments.
Telephones and interviews patients and/or family members to obtain accurate pre-registration
information and to confirm appointments.
Verifies and enters pre-registration and insurance information into the computer system.
Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
Registers patients for clinical appointments using computerized database.
Assists patients or family members with completion of medical insurance forms.
Informs patients of costs of care being provided, and guides them to appropriate resources for further
information, guidance, or assistance.
Arranges or assists in arranging patient transportation.
Collects time of service payments, issues receipts, and prepares cash settlement records.
Assigns diagnostic and procedure codes to charge vouchers for computer input.
Enters patient’s charges into computer system.
Discusses patient’s charges, if appropriate, with patients and/or patients’ family.
Screens patient calls and medical issues. Answers patient medical questions where appropriate and
determines if physician response is required. Schedules patients for laboratory tests, medical examinations, procedures, surgeries and admissions.
Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient
information.
Coordinates visits either within the department or between several departments.
Telephones and interviews patients and/or family members to obtain accurate pre-registration
information and to confirm appointments. Prints and mails directions, maps, fee schedules, and
department specific information to patients
Verifies and enters pre-registration and insurance information into the computer system and prepares
daily printed schedules for designated areas. Obtains and/or verifies patient's demographic data by phone
or in person.
Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.
Responds to requests for completion of various medical forms for patients such as MVA forms,
Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician
scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize
resources (e.g., backfill to cover cancellations or add urgent appointments).
Registers patients for clinical appointments using computerized database.
Assists patients or family members with completion of medical insurance forms.
Answers phones and provides routine information to callers.
Responds to medical records requests.
Scanning medical records documents into the electronic medical records system.
Monitors the in-basket in the electronic medical record system. Handles basic in-basket requests and
forwards others as necessary to the appropriate resource. Documents appropriately in the system.
Collects time of service payments, issues receipts, and prepares cash settlement records as required for
cross coverage.
Discusses patient charges, if appropriate, with patients and/or patients' families.
Refers patient to appropriate office if financial counseling is necessary.
Assists with basic insurance and third party queries and explains payment policies.
Assists with back office duties as needed to ensure consistent patient flow.
Maintains familiarity with various types of medical insurance to explain these plans.
Assists physician(s) in monitoring the electronic medical records as assigned in signing of operative
notes, discharge summaries, and clinic notes. Prepares and mails notes to referring and other physicians
on cc list.
Operates personal computer to access e-mail, electronic calendars, and other basic office support
software.
Maintains appropriate level of office supplies and medical forms; orders additional stock in a timely
manner
Minimum Qualifications
High School Diploma or graduation equivalent
One year work experience in customer service required.
Two years related work experience preferred.
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Two years college or equivalent work experience preferred.
Two years related ophthalmology/JHH system work experience strongly preferred.
Medical terminology and knowledge of medical insurance coveragepreferred
Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.60 - $29.50 HRLY ($19.00-25.65/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday, 8:30 am - 5:00 pm FLSA Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Oph Glaucoma Personnel area: School of Medicine
Related keywords
Patient Service CoordinatorJohns HopkinsOphthalmologyGlaucomaMedical InsurancePre-certificationElectronic Medical RecordsSchedulingRegistrationMedical TerminologyCustomer ServiceData EntryBillingDiagnostic CodingProcedure CodingAdministrative Support
The Johns Hopkins University was the first university in the Western Hemisphere based on the European research institution, with a mission both to teach and to advance human knowledge through discovery. Its establishment revolutionized U.S. higher education. Today, Johns Hopkins remains a world leader in education, research and patient care. It ranks first among U.S. universities in winning federal research and development funds.
Offices: 3400 N Charles St, Baltimore, Maryland 21218, US
How many Customer Service & Support jobs are open in Baltimore, MD right now?
There are currently 1,749 open customer service & support positions in Baltimore, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Baltimore, MD?
Companies currently hiring include CVS Health, BJ's Wholesale Club, John Hopkins University, Royal Farms, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Baltimore, MD?
Yes — 167 of the 1749 open customer service & support positions offer remote or hybrid work (85 remote, 82 hybrid).
How do I apply for Customer Service & Support jobs in Baltimore, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.