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Full-time
high school, bachelor degree
Health insurance, Prescription benefits, Vision insurance, Dental insurance, Wellness credit, 403(b) retirement plan
Posted 10d ago
Apply by Oct 2
~40 hrs/week
Responsibilities
The Lead Office Specialist II manages front desk operations, including patient scheduling, billing assistance, and maintaining patient flow. They also oversee staff supervision and assist providers with medication preparation and office supply management.
Requirements
Candidates must possess a High School Diploma or GED and a Bachelor's Degree. Additionally, three to five years of front and back medical office experience is required.
Full job description
Summary
Join Our Team at Mercy Medical Center – Now Hiring a Lead Office Specialist for our Gastro Practice.
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Lead Office Specialist II, under the direction of the Director of Operations or Practice Manager, will manage all aspects of the front desk operations including, but not limited to: Providing and coordinating services, scheduling patients, answering phones, obtaining precertifications, maintaining patient flow, triaging patient phone calls, assisting billing with the collecting of payments, monitoring the schedules daily for accuracy of scheduled appointments, maintains an adequate level of office supplies, assists the providers in the drug ordering, receipt, storage and medication preparation, possess flexibility and sensitivity to patient and staff needs while demonstrating a high level of critical thinking and problem solving skills needed to meet the changing needs of our patients. It is the responsibility of this position to ensure that the practice is covered at all times with the appropriate number of staff. Position may require supervision of Patient Service Representatives, Patient Service Associates, Health Information Management, Medical Transcriptionists and Surgical Coordinators.
Requirements
High School Diploma or GED
Bachelor's Degree required
Must have between three to five (3-5) years of front and back medical office experience.
Min
USD $22.81/Hr.
Max
USD $37.64/Hr.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
Related keywords
Gastro PracticeMedical OfficeFront DeskPatient ServicesBillingPrecertificationTriageMedication PreparationStaff SupervisionHealth Information ManagementSurgical CoordinatorMedical TranscriptionistOperations ManagementPatient FlowAdministrative Support
Follow us to learn about the Mercy Family & exciting career opportunities with Mercy Health Services.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1874
Headquarters
Baltimore, MD
LinkedIn followers
23,367
For over 150 years, Mercy Medical Center has been a beacon of hope for the Baltimore area. The Sisters of Mercy have held steadfast to the belief that the provision of high quality health care recognizes the inherent dignity of each individual. Mercy’s mission is rooted in respecting humanity and delivering care that is marked by courtesy, respect and compassion for all.
Mercy Medical Center is a hospital, sponsored by the Sisters of Mercy. Located in downtown Baltimore at 345 St. Paul Place, Mercy provides primary care and specialty services in Canton, Columbia, Ellicott City, Glen Burnie, Hunt Valley, Lutherville, Manchester, Overlea, and Reisterstown. Recognized for the Centers of Excellence in Women's Health & Medicine, Orthopedics, Cancer, Digestive Health & Liver Disease, and more, Mercy includes many physicians named among Baltimore's best doctors. In 2010 Mercy's campus expanded with the addition of new $400+ million, 20-story replacement hospital, The Mary Catherine Bunting Center, which features 26 state-of-the-art operating rooms and at least 196 private inpatient rooms.
Mercy has been the recipient of numerous awards and honors, including:
· Magnet Recognition® for Nursing excellence (FOUR times, most recently in February 2026, Magnet Recognition® with Distinction)
· America's Best Midsize Employer by Forbes in 2026 (7 consecutive years)
· America's Most Trustworthy Companies by Newsweek for three consecutive years (2023–2025)
· America's Greatest Workplaces for Women by Newsweek in 2025.
· America's Best Employers for Healthcare Professionals by Forbes in 2025
· 46 Physicians named among the regions "Top Doctors" in the November 2025 issue of Baltimore Magazine
Stella Maris is also under Mercy Health Services, Inc, which is Central Maryland's largest long-term/geriatric care facility located in Timonium, MD.
Offices: 345 St Paul Pl, Baltimore, MD 21202, US · 9821 Broken Land Pkwy, Columbia, Maryland 21046, US · 2801 Hudson St, Baltimore, Maryland 21224, US · 301 St Paul Pl, Baltimore, Maryland 21202, US · 7927 Ritchie Hwy, Glen Burnie, Maryland 21061, US
Cancer CareOthopedicsWomen's Healthand Digestive Health and Liver DiseaseHospitalHealth CareMedical
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