Baltimore, Maryland, United States · On-site
Job Requirements I. General Summary Under direct supervision, the Patient and Family Care Liaison supports daily operations of the assigned unit or department by warmly greeting and establishing relationships with patien…
Skills: Customer Service, Communication, Conflict Resolution, Relationship Building, Patient Advocacy
M&T BankBaltimore, Maryland, United States · On-site
$19/hr–$28/hr
Overview: Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accura…
Skills: Customer service, Cash handling, Data entry, Lobby management, Financial transactions
Baltimore, Maryland, United States · On-site
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headqu…
Skills: Student management, Safety monitoring, Communication, Interpersonal skills, Attention to detail
Baltimore, Maryland, United States · On-site
About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mob…
Skills: Commercial driving, Customer service, Vehicle maintenance, Safety compliance, Luggage handling
Baltimore, Maryland, United States · On-site
$16/hr–$23/hr
Location: Ascension St. Agnes Seton Imaging Center - this position is located in Howard County Shift: Monday - Friday, 7:30 am to 4:00 pm Ready to start a meaningful career in healthcare - even if you’ve never worked in …
Skills: Customer service, Patient registration, Data entry, Communication, Compassion
Baltimore, Maryland, United States · On-site
$45k–$55k/yr
Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. Pay: $45,000.00 - $55,000.00 per year About Thomasville Restora Thomasville Restoration's vision is to be the number one mo…
Skills: Coordination, Customer service, Scheduling, File auditing, Communication
Baltimore, Maryland, United States · On-site
$60/hr–$76/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Patient counseling, Immunization, Prescription fulfillment, Inventory management
Mercy Cedar RapidsBaltimore, Maryland, United States · On-site
Work Shift Monday-Thursday night shifts. No weekends. Work Shift Night Shift Scheduled Weekly Hours 24 Summary This position supports Mercy’s philosophy of patient centered care by providing safe and effective patient ca…
Skills: Patient care, Clinical documentation, Basic cardiac life support, Customer service, Communication
Baltimore, Maryland, United States · On-site
$79k–$158k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Commercial HVAC, Profit and loss management, Team leadership, Field operations, Relationship management
Baltimore, Maryland, United States · On-site
$60/hr–$76/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacist licensure, Immunization, Patient counseling, Prescription fulfillment, Inventory management
Baltimore, Maryland, United States · On-site
$16/hr–$25/hr
Requisition ID: 943788 Store #: 005066 Sunglass Hut Position:Casual Part-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities…
Skills: Customer service, Sales, Product knowledge, Upselling, Cross-selling
Baltimore, Maryland, United States · On-site
Job Requirements · Serve as the on-shift supervisor and shift commander, providing direct leadership, guidance, and accountability for all assigned security personnel and ensuring consistent, high-quality service deliver…
Skills: Security Supervision, Incident Command, Staff Leadership, Crisis Intervention, De-escalation
Baltimore, Maryland, United States · On-site
Job Requirements To maintain a clean, sanitized environment for all patients, visitors and staff throughout the hospital. Inclusive of, but not limited to include seven-step cleaning procedure, floor care maintenance and…
Skills: Sanitization, Floor Care, Waste Removal, Interpersonal Communication, Teamwork
Baltimore, Maryland, United States · On-site
$34/hr–$62/hr
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our c…
Skills: Branch management, Sales leadership, Team coaching, Performance management, Customer relationship management
Baltimore, Maryland, United States · On-site
$50k–$70k/yr
Description Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment ve…
Skills: Hospitality management, Leadership, Staff training, Revenue management, Operations management
Baltimore, Maryland, United States · On-site
$20/hr–$24/hr
Benefits: Earned Wage Access Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Signing bonus Training & development Seeking a job that fits around your life? L…
Skills: Customer Service, Communication Skills, Interpersonal Skills, Computer Skills, Tax Preparation
Baltimore, Maryland, United States · Hybrid
$49k–$86k/yr
The Johns Hopkins School of Medicine (JHUSOM) Office of MD Admissions is seeking an Admissions Officer who will provide essential support to the application and evaluation process for applicants to the MD and MD/MBA prog…
Skills: Application processing, Customer service, Event coordination, Project management, Relationship management
Baltimore, Maryland, United States · On-site
Summary Join Our Team at Mercy Medical Center – Now Hiring a Lead Office Specialist for our Gastro Practice. Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Compani…
Skills: Front desk operations, Patient scheduling, Precertifications, Patient flow management, Triage
Baltimore, Maryland, United States · On-site
At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within ou…
Skills: Customer service, Communication skills, Event planning, Social media management, Problem solving
Baltimore, Maryland, United States · On-site
Summary Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist / Medical Office Specialist! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Compa…
Skills: Patient scheduling, Front desk operations, Medical records scanning, Triage, Insurance verification
Baltimore, Maryland, United States • On-site
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The Patient and Family Care Liaison supports unit operations by greeting patients and families while facilitating effective communication with clinical staff. They are responsible for resolving issues, maintaining a comfortable environment, and ensuring compliance with safety and confidentiality protocols.
Candidates must have a high school diploma or GED and at least one year of customer service experience. Experience in a hospital or healthcare setting is preferred.
I. General Summary
Under direct supervision, the Patient and Family Care Liaison supports daily operations of the assigned unit or department by warmly greeting and establishing relationships with patients, families, and visitors. This role facilitates effective communication between families and clinical staff, ensures adherence to patient rights and responsibilities, and provides exceptional customer service in a culturally diverse environment. The liaison manages multiple tasks in a fast-paced setting, coordinates sensitive communications, resolves issues using service recovery strategies, and maintains collaborative relationships with various hospital departments. Additionally, the role involves maintaining supply inventories, ensuring a comfortable waiting area, complying with regulatory standards such as HIPAA, and upholding confidentiality and safety protocols. Overall, the liaison acts as a professional role model, demonstrating emotional maturity, positive attitude, and integrity while enhancing the patient and family experience.
1. Completion of a high school level of course work with attainment of a high school diploma, High School Equivalency Certificate (GED) or equivalent experience.
2. A minimum of one 1) year customer service experience is required. Experience in a hospital or health care setting is preferred.
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization. It has evolved into a multi-hospital system with academic, community and specialty service missions reaching every part of the state and beyond. UMMS is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. It also has one of the world's largest kidney transplant programs, as well as scores of other programs that improve the physical and mental health of thousands of people daily. The hospitals and health systems that comprise UMMS are: University of Maryland Medical Center University of Maryland Medical Center Midtown Campus UM Rehabilitation and Orthopaedic Institute UM Baltimore Washington Medical Center UM Capital Region Health UM Charles Regional Medical Center UM St. Joseph Medical Center UM Upper Chesapeake Health UM Shore Regional Health Mt. Washington Pediatric Hospital UM Community Medical Group
Offices: 22 S. Greene St, Baltimore, MD 21201, US · 301 Hospital Dr, Glen Burnie, MD 21061, US · 327 Linden Ave, Baltimore, Maryland, US · 7601 Osler Dr, Towson, Maryland 21204, US · 219 S Washington St, Easton, Maryland 21601, US
There are currently 1,749 open customer service & support positions in Baltimore, MD listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CVS Health, BJ's Wholesale Club, John Hopkins University, Royal Farms, Allied Universal, among others. Browse the listings above to see every active employer.
Yes — 167 of the 1749 open customer service & support positions offer remote or hybrid work (85 remote, 82 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
