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Customer Service Representative (Hybrid - Atlanta, GA )
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Entry level
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Full-time
high school, professional certificate
Posted 7d ago
~40 hrs/week
Responsibilities
The Certified Medical Assistant will provide clinical and administrative support, including taking vitals, assisting with medical procedures, and managing patient records. They will also handle scheduling, insurance forms, and maintain a clean, organized clinical environment.
Requirements
Candidates must hold a current medical assistant certification and possess a high school diploma or GED. Strong clinical knowledge in OB/GYN, proficiency with EMR systems like Epic, and excellent communication skills are required.
Full job description
Description
Make a Difference Every Day in a Role That Combines Skill, Compassion, and Purpose.
At AWHS, we’re dedicated to providing high-quality, patient-centered care and our Certified Medical Assistants are at the heart of that mission. As a CMA, you’ll be part of a dynamic, collaborative team that supports both our physicians and patients through a wide range of clinical and administrative tasks. Whether you're taking vitals or helping patients feel comfortable before an exam, your work will matters every single day.
Skills & Qualifications
Experience in OB/GYN or women’s health strongly preferred
Strong clinical knowledge and patient communication skills
Epic experience
Excellent organizational skills and attention to detail
Ability to multitask, prioritize, and stay calm under pressure
Commitment to confidentiality, professionalism, and patient care
A team player attitude with a proactive approach to problem-solving
Reports to:
Back Office Team Lead
Practice Administrator
Physician
Essential Duties/Responsibilities:
As a Certified Medical Assistant, you’ll support both clinical and administrative tasks to keep our practice running smoothly. Your day-to-day will include:
Patient Care & Clinical Support
Greet and escort patients to exam rooms
Take vitals, record medical histories, and prep patients for exams
Assist with procedures like LEEP, colposcopies, IUD insertions, etc.
Administer medications and perform injections as directed
Collect lab specimens and prepare for testing
Sterilize equipment and maintain clean exam rooms
Support physicians during exams and procedures
Administrative Duties
Schedule appointments and coordinate follow-ups
Maintain accurate electronic medical records (Epic experience preferred)
Help manage insurance forms, billing, and authorizations
Communicate lab results and care instructions to patients
Order and stock medical and office supplies
Requirements
Required Knowledge/Skills/Abilities:
Extensive clinical OB/GYN knowledge, coupled with ability to proactively implement knowledge.
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Knowledge of office policies and procedures to accurately answer questions from patients.
Knowledge and correct usage of medical terminology.
Ability to navigate and effectively use EMR. Knowledge and experience with Centricity EMR system is preferred.
Ability to maintain confidentiality and professionalism.
Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients.
Ability to work as part of a team and promote a positive work environment.
Ability to listen and understand information and ideas and adjust actions accordingly.
Ability to listen actively by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to maintain professional attire.
Ability to complete continued education/training requirements.
Ability to report to work on time and as scheduled.
Ability to represent the organization in a positive and professional manner at all times.
Ability to communicate the mission, ethics and goals of the organization.
Ability to apply feedback, participate in performance improvement, and continuous quality improvement activities.
Skilled in establishing and maintaining effective working relationships with other employees, patients, and the public.
Skilled in monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Skilled in organization, attention to detail, and task prioritization.
Skilled in ability to exercise independent judgement and ability to proactively look for ways to help people.
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Skilled in understanding patient needs to provide exceptional customer service.
Education and Experience:
High school diploma (or GED) required.
Must have current medical assistant certification or registration and have ability to maintain certification or registration.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Prolonged periods of periods of standing and bending.
Must be able to lift up to 15-25 pounds at times.
Must have full range of body motion.
Equal Opportunity Employer: Atlanta Women’s Healthcare Specialists is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.
Atlanta Women’s Healthcare Specialists participates in E-Verify to verify the authorization to work within the United States and conducts pre-employment drug screening and background checks in accordance with federal and state laws and regulations.
Providing premier and comprehensive women's healthcare services in Atlanta for over 30 years.
Industry
Medical Practices
Company size
51-200 employees
Founded
2006
Headquarters
ATLANTA, Georgia
LinkedIn followers
397
Atlanta Women’s Healthcare Specialists, LLC was created in 2006 to bring together the Southeast’s premier Board Certified obstetricians and gynecologists to offer comprehensive healthcare services to women. By combining the skills of this experienced and caring group of doctors, our patients benefit from shared resources, expertise and technology. Our physicians, some of whom have practiced medicine for over 30 years, work within four medical practices located at 275 Collier Road on the campus of Piedmont Hospital in Buckhead:
- Atlanta Obstetrics & Genecology Associates
- Peachtree Women's Specialists
- Piedmont OB-GYN
- Piedmont Women's Healthcare (formerly Drs. Taylor, Cook, Khan, and Zertuche)
Each individual practice has its own culture and personality, so every patient can find the provider and medical group that best suits her needs and comfort level.
Our skilled surgeons are experienced in both traditional and minimally-invasive surgical procedures to treat a variety of women’s health issues. Surgeries and all deliveries are performed at Piedmont Hospital. Our services also include a state-of-the-art Imaging Center that offers digital screening mammography and bone density testing, and an Ultrasound Center, both in the same building that houses our medical practices.
Offices: 275 COLLIER ROAD, ATLANTA, Georgia 30309, US
How many Customer Service & Support jobs are open in Atlanta, GA right now?
There are currently 4,074 open customer service & support positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Atlanta, GA?
Companies currently hiring include Compass Group, Domino's, Macy's, CVS Health, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Atlanta, GA?
Yes — 665 of the 4074 open customer service & support positions offer remote or hybrid work (322 remote, 343 hybrid).
How do I apply for Customer Service & Support jobs in Atlanta, GA?
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