Restaurant Floor Manager – Zephyr Hotel Phoenix Atlanta Lead the Energy. Elevate the Experience. At Hotel Phoenix, we believe every guest interaction creates an opportunity to deliver something extraordinary. As th…
Skills: Floor Leadership, Guest Experience Management, Team Supervision, Operational Execution, POS Systems
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Full-time
Posted 53d ago
~40 hrs/week
Responsibilities
Lead all front-of-house operations to ensure a seamless, luxury dining experience for guests. Supervise and coach the service team while collaborating with culinary leadership to maintain operational efficiency.
Requirements
Requires 2-3 years of supervisory experience in an upscale or luxury restaurant environment. Candidates must possess strong leadership presence and the flexibility to work evenings, weekends, and holidays.
Full job description
Restaurant Floor Manager – Zephyr
Hotel Phoenix Atlanta
Lead the Energy. Elevate the Experience.
At Hotel Phoenix, we believe every guest interaction creates an opportunity to deliver something extraordinary. As the Zephyr Restaurant Floor Manager, you will be the driving force behind our daily restaurant operations—leading a passionate team, creating memorable dining experiences, and ensuring every shift reflects the exceptional standards of our hotel.
This is more than a management position—it's an opportunity to inspire, coach, and make a lasting impact in one of Atlanta's most exciting hospitality destinations.
Position Overview
The Restaurant Floor Manager for Zephyr is responsible for leading all front-of-house floor operations, ensuring a seamless, elevated dining experience that reflects the sophistication and energy of Hotel Phoenix. This role is highly visible and guest-facing, requiring strong leadership presence, attention to detail, and the ability to execute service at a luxury standard.
Key Responsibilities
Floor Leadership & Service Excellence
Lead all floor operations during service, ensuring a smooth, polished, and well-paced dining experience
Maintain a constant presence on the floor, directing service flow and anticipating operational needs in real time
Execute pre-shift lineups, communicating service focus, reservations, VIP guests, and daily priorities
Ensure all service standards, sequence of service, and presentation align with Zephyr’s elevated dining experience
Guest Experience
Deliver personalized, anticipatory service that creates memorable guest interactions
Proactively engage with guests to ensure satisfaction and build loyalty
Resolve guest concerns with urgency, professionalism, and discretion
Team Leadership & Accountability
Supervise and support servers, bartenders, hosts, and support staff throughout service
Provide in-the-moment coaching and feedback to elevate performance
Reinforce accountability, professionalism, and alignment with Hotel Phoenix culture
Partner with leadership on training, onboarding, and development of team members
Operational Execution
Ensure proper staffing levels and strategic floor positioning based on business demands
Maintain the cleanliness, ambiance, and overall presentation of the restaurant at all times
Collaborate closely with culinary leadership to ensure seamless front- and back-of-house communication
Monitor service timing, table turns, and overall efficiency
Compliance & Standards
Ensure adherence to all health, safety, and sanitation standards
Enforce alcohol service compliance and responsible service practices
Uphold all Hotel Phoenix policies and procedures consistently
Qualifications
2–3 years of restaurant management or supervisory experience in an upscale or luxury environment
Strong floor presence with the ability to lead high-volume service with composure and confidence
Exceptional guest service and communication skills
Knowledge of POS systems and restaurant operations
Flexible schedule, including evenings, weekends, and holidays
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs
Comfortable working in a fast-paced, high-energy environment
Why This Role Matters
Zephyr is a key part of the Hotel Phoenix experience. The Restaurant Floor Manager ensures that every service is executed with precision, energy, and intention—creating an atmosphere where guests feel welcomed, valued, and inspired to return.
Related keywords
HospitalityLuxury DiningFront-of-HouseRestaurant ManagementGuest LoyaltySequence of ServicePOS SystemsStaff TrainingHealth and SanitationHigh-Volume ServiceHotel PhoenixZephyr Restaurant
Opening Fall 2025, Hotel Phoenix stands at the heart of one of Downtown Atlanta’s most ambitious developments. As Centennial Yards’ premier hotel, modern luxury blends seamlessly with Atlanta’s rich culture and warm Southern hospitality. With thoughtfully designed accommodations, elevated dining, a vibrant outdoor pool and event lawn, and over 15,000 square feet of versatile event space, the hotel serves as a dynamic destination for both travelers and locals. Ideally located across from Mercedes-Benz Stadium and within walking distance of the Georgia World Congress Center, Centennial Olympic Park and Castlebury Hill, the iconic property puts you in heart of the city.
Offices: 70 Centennial Olympic Park Dr NW, Atlanta, GA 30303, US
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Companies currently hiring include Compass Group, Macy's, Domino's, CVS Health, Emory Healthcare, among others. Browse the listings above to see every active employer.
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