Angeles, Central Luzon, Philippines · On-site
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a c…
Skills: Quality Analysis, Customer Service, Data Analysis, Reporting, Calibration
Angeles, Central Luzon, Philippines · Remote Solely
Employment: Remote Contractor Company Base: US Hours of Work: 8:00AM to 05:00PM EST (Monday to Friday) Location: PH - Permanent WFH Workstation: Equipment Provided Benefits: 13th Month Pay Competitive Salary (USD Based) …
Skills: Networking, TCP/IP, DNS, Routing, AWS Architecture
Angeles, Central Luzon, Philippines · On-site
HIRING: Customer Service Representatives Are you a people person with strong communication skills and a passion for helping customers? We're looking for motivated individuals to join our team as Customer Service Represen…
Skills: Verbal Communication, Written Communication, Customer Service, Interpersonal Skills, Computer Proficiency
Angeles, Central Luzon, Philippines · On-site
HIRING: SALES TEAM MANAGER We are looking for a highly motivated and organized professional who can lead and support our lead generation team while helping us build a strong and consistent sales pipeline. Responsibilitie…
Skills: Team Leadership, Lead Generation, Sales Operations, Performance Monitoring, KPI Management
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Performance Management, Coaching, Data Analysis, Stakeholder Management, US Mortgage Servicing
Angeles, Central Luzon, Philippines · Remote Solely
$50k–$60k/mo
Position Title: Marketing Specialist (Real Estate | AU Client) Work Set-up: Work From Home Schedule: Monday – Friday, 7:00 am – 3:30 pm PH Time Salary: Php 50,000 – Php 60,000 About the Role We are looking for a hands-on…
Skills: Social Media Marketing, Content Creation, Canva, Facebook Ads Manager, Digital Advertising
Angeles, Central Luzon, Philippines · On-site
Don't See Your Job Listed? Apply Here! Still undecided if this is the best career for you? Apply here and we will match your qualifications with our vacancies. High attention to detail, accuracy, and organisation.Excelle…
Skills: Attention To Detail, Accuracy, Organization, Written English Communication, Spoken English Communication
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Performance Management, Coaching, Data Analysis, Stakeholder Management, US Mortgage Servicing
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Quality Assurance, Mortgage Servicing, NPS Improvement, First Contact Resolution, Six Sigma
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Performance Management, Coaching, Data Analysis, Stakeholder Management, US Mortgage Servicing
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Quality Assurance, Mortgage Servicing, NPS Improvement, First Contact Resolution, Six Sigma
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Data Analysis, Training Delivery, Performance Coaching, Leadership, Problem Solving
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Quality Assurance, Mortgage Servicing, NPS Improvement, CSAT Analysis, First Contact Resolution
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Real Time Analysis, Queue Monitoring, WFM Tools, MS Excel, Reporting
Angeles, Central Luzon, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Leadership, Client Management, Data Analysis, Project Leadership, Customer Journey Mapping
Angeles, Central Luzon, Philippines · Remote Solely
$4/hr–$5/hr
Join Our Talent Pool: Admin Virtual Assistant About Us At Linkage Web Solutions, we connect talented Virtual Assistants with growing international clients. We’re currently building a priority pool of Admin VAs for …
Skills: Email Management, Calendar Management, Data Entry, File Organization, Research
Angeles, Central Luzon, Philippines · On-site
$18k–$22k/mo
Job Overview We are looking for motivated and driven individuals to join our team at Linkage Web Solutions. This is a great opportunity for fresh graduates or career shifters who want to gain experience in client communi…
Skills: English Communication, Appointment Setting, Client Communication, Sales Support, Rapport Building
Angeles, Central Luzon, Philippines · On-site
NOW HIRING: Bar Manager 📍 Hardin Bar & Grill – Angeles City, Pampanga Hardin Bar & Grill is looking for an experienced Bar Manager to lead our front-of-house operations in our open-air venue in Balibago. We’…
Skills: Bar Management, Front-of-House Operations, Staff Training, Team Leadership, Customer Service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Quality Analyst is responsible for analyzing and resolving back-end issues to ensure teammates maintain high-quality work and process compliance. Key tasks include preparing performance reports, conducting calibration sessions, and escalating quality issues to management.
Candidates should have knowledge of customer service practices and a background in research and analytics with advanced computer proficiency. Strong communication skills and the ability to identify patterns in complex problems are essential.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Quality Analyst do? Think of yourself as the go-to person for Teammates and clients that helps analyze, evaluate, and resolve back-end issues affecting their day-to-day tools, performance, and processes.
Imagine yourself going to work with one goal in mind: to ensure that Teammates maintain their Ridiculously Good quality of work and comply with our Ridiculously Amazing processes. Your main tasks center on being the first level of escalation in fixing problems and ensuring that clients’ complaints are resolved in a timely manner and avoided in the future.
As a Quality Analyst, you will:
● Prepare weekly and monthly reports on the quality of Teammates’ performance;
● Identify potential quality issues per a defined process and escalate ongoing quality issues to management;
● Verify implemented solutions or fixes to ongoing quality issues;
● Hold regular calibration sessions with your assigned teams, which include conducting side-by-side task monitoring and feedback sessions with Teammates and Team Leaders; and
● Attend weekly business reviews with assigned campaign Team Leaders, Operations Managers, and clients.
Do you have what it takes to become a Quality Analyst?
Requirements:
● Knowledge of customer service practices within and/or beyond the BPO space.
● Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related.
● Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications.
● Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies.
● Background in conducting research and analytics, backed by advanced computer proficiency.
● Experience in mediation and conflict resolution techniques.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Digital Customer Experience. Trust & Safety. AI Services.
TaskUs delivers outsourced digital services that power the companies shaping the future. By combining specialized human talent and intelligent technology, we solve complex operational challenges for global category leaders within AI, autonomous vehicles (AV), robotics, social media, financial services, healthcare, and beyond. We enable our clients to elevate their customer experience, protect their platforms, and grow their brands.
Offices: 1650 Independence Dr, New Braunfels, Texas 78132, US · 24th Street corner 7th Avenue, 17th Floor, Twenty Four Seven McKinley Building,, Taguig, Metro Manila 1634, PH · E. Aguinaldo Highway corner Nueno Avenue, 2F, Lumina Point, Imus, Cavite 4103, PH · 962 Aurora Blvd, Quezon City, National Capital Region, PH · 5 Apacible Street, Poblacion, Batangas 4200, PH
There are currently 38 open customer service & support positions in Angeles, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Sutherland, TaskUs, Linkage Web Development, SuperStaff Outsourcing, Kreeayt BPO, among others. Browse the listings above to see every active employer.
Yes — 9 of the 38 open customer service & support positions offer remote or hybrid work (9 remote, 0 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
