Patient Authorization Coordinator (Pharmacy Department CSR)
Angeles, Central Luzon, Philippines · On-site
$28k–$33k/mo
Entry level
We are looking for a detail-oriented Patient Authorization Coordinatorto support our Pharmacy Department by managing patient insurance authorizations and ensuring timely access to prescribed medications and medical suppl…
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The Back Room Offshoring Inc.
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$4/hr–$5/hr
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edamama
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Angeles, Central Luzon, Philippines · On-site
Mid level
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Angeles, Central Luzon, Philippines · Remote Solely
$40k–$45k/mo
Mid level
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About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a c…
Skills: Team Management, Performance Coaching, SLA Management, KPI Tracking, Customer Support
Patient Authorization Coordinator (Pharmacy Department CSR)
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$28k–$33k/mo
Full-time
high school
HMO with 1 free dependent, Life insurance, 20 PTO credits annually, VL and SL cash conversion, Annual performance-based merit increases, Employee recognition
Posted 7d ago
~40 hrs/week
Responsibilities
The Patient Authorization Coordinator manages insurance authorizations for medications and medical supplies while coordinating with healthcare providers and pharmacy staff. They are responsible for verifying eligibility, maintaining accurate patient records, and ensuring compliance with payer guidelines and HIPAA regulations.
Requirements
Candidates should have at least a high school diploma and a minimum of one year of experience in healthcare, pharmacy, or insurance verification. Strong communication skills, attention to detail, and proficiency in Microsoft Office are required, along with the ability to work night shifts on-site.
Full job description
We are looking for a detail-oriented Patient Authorization Coordinatorto support our Pharmacy Department by managing patient insurance authorizations and ensuring timely access to prescribed medications and medical supplies. In this role, you will work closely with healthcare providers, insurance companies, pharmacy staff, patients, and internal teams to coordinate prior authorizations, verify insurance eligibility, and maintain accurate documentation.
The ideal candidate has strong communication skills, experience in healthcare or pharmacy support, and is comfortable working in a fast-paced environment while maintaining HIPAA compliance.
Verify patients' insurance eligibility and benefits.
Process prior authorizations and re-authorizations for medications and medical supplies.
Communicate with physicians' offices to obtain clinical documentation required for insurance approval.
Submit authorization requests to insurance providers and follow up to ensure timely decisions.
Maintain accurate patient records and document all interactions in the designated systems (e.g., Brightree, QS1, or other pharmacy management platforms).
Monitor authorization expiration dates and create follow-up tasks to ensure uninterrupted patient care.
Coordinate with pharmacy staff, healthcare providers, and insurance representatives to resolve authorization-related issues.
Request interim medication or supply approvals when appropriate to prevent delays in patient treatment.
Ensure compliance with payer guidelines, company policies, and HIPAA regulations.
Perform other duties as assigned by the Operations Supervisor.
About You
At least a High School Diploma or equivalent.
At least 1 year of experience in a healthcare, pharmacy, medical prior authorization, insurance verification, or customer service role is preferred.
Experience supporting pharmacy, PBM (Pharmacy Benefit Management), DME, or healthcare accounts is an advantage.
Knowledge of insurance verification, prior authorization, or pharmacy claims processes is preferred.
Familiarity with HIPAA regulations and handling Protected Health Information (PHI).
Excellent verbal and written English communication skills.
Strong attention to detail, organization, and time management skills.
Ability to multitask and work efficiently in a fast-paced environment.
Proficient in Microsoft Office applications and willing to learn pharmacy management systems.
Willing to work onsite and on a night shift schedule.
HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Comprehensive BPO, RPO, and Call Center Outsourcing Solutions for Growing Businesses
Industry
Outsourcing/Offshoring
Company size
501-1,000 employees
Founded
2009
Headquarters
Makati City, NCR
LinkedIn followers
22,073
SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we understand both the day-to-day challenges of business and how to address them as part of the big picture to support growing companies. Because successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service.
WHAT MAKES US DIFFERENT
SuperStaff was established specifically to service our parent company in 2009. We grew as an extension of a family owned business and now service an enterprise that is the largest of its kind in the private sector. The company itself dates back to the 1930’s, but our utilization of technology leads the industry and reflects our focus on innovation which is our staying power. Because of our humble roots, we can connect with smaller businesses that want to grow and dominate their industries, because your story is our story too.
Offices: 6780 Ayala Avenue Building, Makati City, NCR 1223, PH · Centerpoint Blvd, Pittston, Pennsylvania 18640, US
Human ResourcesService IndustryHospitalityConsultingSoftwareRecruitingEvent ManagementCall CenterStaffing Agency
How many Customer Service & Support jobs are open in Angeles, Philippines right now?
There are currently 75 open customer service & support positions in Angeles, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Angeles, Philippines?
Companies currently hiring include TaskUs, SuperStaff Outsourcing, Linkage Web Development, Kreeayt BPO, MCI, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Angeles, Philippines?
Yes — 17 of the 75 open customer service & support positions offer remote or hybrid work (13 remote, 4 hybrid).
How do I apply for Customer Service & Support jobs in Angeles, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.