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Full-time
high school, associate degree
Posted 17d ago
~40 hrs/week
Responsibilities
Support the store manager in daily operations, staff supervision, and the execution of sales and marketing strategies. Drive the 'Experience First' culture by coaching team members and ensuring high standards of guest service and merchandising.
Requirements
Requires a high school diploma and at least 2 years of store management experience in a customer-centric retail environment. Proficiency with common store technology such as POS and HRIS systems is essential.
Full job description
As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations,
ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies.
This role is vital in driving the store's success while maintaining a positive experience for Guests and associates.
RESPONSIBILITIES:
Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work for associates, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
Assist the Chief Workshop Manager in hiring and promotion decisions, including providing feedback and making recommendations regarding applicant selection and staff advancement.
Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards. Identify and communicate any possible violations to the CWM and/or DM immediately. Make recommendations on appropriate disciplinary actions and assist in delivering corrective actions to team members when violations occur. This includes store security and cash management, product confidentiality, safety, attendance, business conduct, and all other policies as communicated in the associate handbook.
Drive sales as the Floor Leader, by coaching Bear Builders and creating a Guest experience that brings to life the Experience First culture throughout the workshop, effectively zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment.
Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures and in resolving Guest issues.
Oversee inventory management processes, including receiving, stocking, and inventory counts.
Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.
REQUIRED QUALIFICATIONS:
2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail
High school diploma
Basic understanding in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance)
PREFERRED QUALIFICATIONS:
2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
Associate's (or higher) degree in business, management, or a related field
BEHAVIORAL TRAITS FOR SUCCESS:
Thrives in a high-engagement Guest experience environment
Balances creativity and fun with accountability and dependability
Connects with and inspires others to drive results
Exercises common sense and sound judgment in ambiguous situations
Displays strong initiative and self-direction
Unites teams to deliver strong results
Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
Maintains a positive outlook despite challenging circumstances
WORKING ENVIRONMENT:
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays
Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
Work environments include indoor/outdoor malls, strip centers, and other retail locations
Lift > 25 pounds
YOUR PERFORMANCE WILL BE MEASURED ON:
Your performance will be measured by your ability to achieve annual store objectives and corporate goals which include but are not limited to the following:
Decision-making, independent judgment, and execution
Consistently meeting financial objectives
Ability to create an Experience First culture for Guests and associates
Talent management, including effectiveness in supervising, directing and developing associates
Consistent execution of operational standards
Ability to foster team collaboration, communication, and performance
Stakeholder feedback
This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not
represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may be deemed appropriate.
We're the company with #TheStuffYouLove! Defined and re-defined experiential retail before it was a buzz word.
Industry
Retail
Company size
5,001-10,000 employees
Founded
1997
Headquarters
St Louis, Missouri
LinkedIn followers
30,629
Total funding
$15M
We're the company with #TheStuffYouLove! Founded in St. Louis in 1997, Build-A-Bear Workshop is a trusted, beloved brand that has been part of countless life moments for nearly 30 years. We operate approximately 650 stores worldwide —including company-owned stores in the United States, Canada, Ireland, Paris, Milan, Colombia, and the United Kingdom and franchise stores in Africa, Asia, Australia, Europe, Mexico, the Middle East and China — where Guests can make and customize furry friends.
The Build-A-Bear Workshop experience is an expression of our commitment to redefine retail and entertainment. Our concept is designed to bring out the creative side of our Guests to spark their imagination.
We challenge every associate to contribute wherever possible to our culture, our communities and our business success. Regardless of role, Build-A-Bear associates keep our core values at the heart of everything they do.
We cultivate a culture that truly begins with heart. From the passion our associates bring to work each day to our iconic heart ceremony, we deliver the Build-A-Bear spirit and one-of-a-kind experiences to our Guests – one furry friend at a time. It’s one of the reasons Build-A-Bear Workshop has been recognized time and time again as a sought-after employer:
• Great Place to Work® and FORTUNE’s 100 Best Companies to Work For® list: 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010 and 2009
• Great Place to Work® and FORTUNE’s Best Workplaces in Retail list: 2017, 2016, 2015 and 2014
• Great Place to Work® and FORTUNE’s Best Workplaces for Women list: 2017, 2016 and 2015
• Great Place to Work® and FORTUNE’s Best Workplaces for Millennials list: 2017, 2016 and 2015
• Great Place to Work® and FORTUNE’s Best Workplaces for Diversity list: 2017, 2016 and 2015
• The Sunday Times 100 Best Companies to Work For list: 2017 and 2016
• 2-Star Accreditation by Best Companies for our ‘outstanding’ workplace engagement standards and commitment
Offices: 1954 Innerbelt Business Center Dr, St Louis, Missouri 63114, US · 1954 Innerbelt Business Center Dr, St Louis, MO 63114, US
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