At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
Skills: Mortgage Processing, Underwriting, Loan Documentation, Compliance Review, Fannie Mae AUS
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
Skills: Loan Closing, Loan Funding, Loan Documentation, Record Keeping, Customer Service
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
Skills: Loan Closing, Loan Funding, Loan Documentation, Record Keeping, Customer Service
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
Skills: Treasury Management, Client Relationship Management, Portfolio Strategy, Working Capital Solutions, Payment Solutions
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are commit…
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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401(k) With Company Match, Paid Time Off
Posted 2d ago
~40 hrs/week
Responsibilities
The Universal Banker I provides teller services and financial guidance to customers while driving business growth through relationship building and referrals. They are responsible for accurate cash management, operational compliance, and educating customers on digital banking tools.
Requirements
A high school diploma and at least one year of cash-handling and customer-service experience are required. Candidates should possess strong interpersonal skills and a working knowledge of deposit products and banking services.
Full job description
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
The Universal Banker I plays a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet’s culture, values, and commitment to an exceptional customer experience.
In this role, you provide efficient, accurate teller services; deliver strong customer service across all channels; educate customers on digital tools; and proactively identify financial needs to recommend appropriate solutions. You also play a critical role in referring customers to Personal Bankers and lending specialists for deposit accounts, consumer loans, home equity loans, and credit cards. You help sustain branch performance through relationship‑building, needs‑based referrals, operational accuracy, and compliance excellence.
As a Universal Banker I, you will: Customer Experience & Relationship Building:
Provide welcoming and professional service across in‑person, phone, and digital channels.
Engage customers in needs‑based conversations to understand goals and introduce appropriate solutions.
Deliver prompt assistance for routine servicing inquiries; escalate or refer as needed.
Build trust by following through on requests and ensuring customers feel valued.
Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
Teller Operations & Cash Management:
Accurately process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions.
Maintain proper cash handling, dual‑control procedures, balancing routines, and vault/ATM support as assigned.
Identify suspicious activity, follow fraud‑prevention steps, and escalate concerns promptly.
Customer Referrals & Product Education:
Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.
Educate customers on digital tools such as mobile banking, online banking, and e‑statements.
Support achievement of branch sales and referral goals through disciplined engagement and follow‑up.
Problem Resolution & Support:
Research and resolve routine issues such as transaction discrepancies, fee questions, and debit‑card concerns within authority.
Escalate more complex servicing matters to Personal Bankers or leadership.
Operational Excellence, Risk & Compliance:
Adhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.
Protect customer data, ensure confidentiality, and follow documentation procedures.
Maintain audit‑ready accuracy in all teller work and branch support tasks.
Team Collaboration & Community Engagement:
Participate in daily huddles and collaborate with team members to meet branch goals.
Support community outreach efforts and represent Nicolet in local engagement activities.
Assist with branch operations needs such as supplies, scheduling coverage, or special projects.
General:
Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
Performs all other duties as assigned.
Qualifications:
High school diploma or equivalent required.
1+ years of cash‑handling and customer‑service experience required.
Prior banking or retail financial‑services experience preferred.
Strong customer‑service, communication, and interpersonal skills.
Accuracy, attention to detail, and strong cash‑handling discipline.
Ability to identify customer needs and confidently make referrals.
Working knowledge of deposit products, digital tools, and basic banking services.
Ability to manage multiple tasks in a fast‑paced environment.
Proficiency with banking systems, digital platforms, and Microsoft Office.
Benefits:
Medical, Dental, Vision, & Life Insurance
401(k) with a company match
PTO & 11 1/2 Paid Holidays
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Nicolet National Bank opened in November of 2000 as Green Bay’s newest community bank. Nicolet Bank is dedicated to fostering the continued growth of Green Bay and the surrounding communities through a diverse array of products and services. Nicolet Bank’s staff of experienced commercial and retail bankers is committed to understanding the financial needs of you and your business. By offering competitive solutions in commercial lending, private banking and retail banking, Nicolet Bank is devoted to helping businesses and individuals achieve their financial goals.
Nicolet National Bank distinguishes itself by providing unmatched customer service to each and every one of its clients. Nicolet Bank offers localized, knowledgeable decision-making designed to create long-lasting relationships within the community. From multi-million dollar commercial loans, to small personal loans, Nicolet Bank can deliver a customized solution to suit your needs. Our staff understands that the success of Nicolet National Bank depends upon the success of our clients.
Nicolet National Bank has locations in Northeast and Central Wisconsin, the Upper Peninsula and Northern Michigan, Eastern Minnesota, and a single branch in Naples, Florida.
Offices: 111 N. Washington Street, P.O. Box 23900, Green Bay, WI 54305-3900, US
Commercial and Retail BankingTrust and Wealth ManagementFinancial ConsultingPrivate Bankingand Ag BankingFinanceBankingFinancial Services
Nicolet National Bank opened in November of 2000 as Green Bay’s newest community bank. Nicolet Bank is dedicated to fostering the continued growth of Green Bay and the surrounding communities through a diverse array of products and services. Nicolet Bank’s staff of experienced commercial and retail bankers is committed to understanding the financial needs of you and your business. By offering competitive solutions in commercial lending, private banking and retail banking, Nicolet Bank is devoted to helping businesses and individuals achieve their financial goals.
Nicolet National Bank distinguishes itself by providing unmatched customer service to each and every one of its clients. Nicolet Bank offers localized, knowledgeable decision-making designed to create long-lasting relationships within the community. From multi-million dollar commercial loans, to small personal loans, Nicolet Bank can deliver a customized solution to suit your needs. Our staff understands that the success of Nicolet National Bank depends upon the success of our clients.
Nicolet National Bank has locations in Northeast and Central Wisconsin, the Upper Peninsula and Northern Michigan, Eastern Minnesota, and a single branch in Naples, Florida.
Offices: 111 N. Washington Street, P.O. Box 23900, Green Bay, WI 54305-3900, US
Commercial and Retail BankingTrust and Wealth ManagementFinancial ConsultingPrivate Bankingand Ag BankingFinanceBankingFinancial Services