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Full-time
high school, professional certificate
Posted 10d ago
Apply by Jul 28
~40 hrs/week
Responsibilities
The Team Leader oversees daily store operations, including customer service, food service execution, and staff supervision in the absence of senior management. They are responsible for maintaining store standards, ensuring safety compliance, and achieving sales and operational goals.
Requirements
Candidates must have a high school diploma or GED and be at least 18 years old. Preferred qualifications include at least one year of retail or food service management experience and a current Food Safety Manager Certification.
Full job description
Job Purpose
The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.
Essential Functions
Customer Service & Sales
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).
Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.
Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.
Operations & Compliance
Oversee the full scope of shift operations as the Person in Charge (when more senior lead is not present), coordinating team responsibilities and addressing operational needs in real time.
Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.
Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements. (people, safety, assets, cash, etc.)
Consistently follow all safety and security procedures to protect team members, customers, and company assets.
Serve as a Certified Trainer by onboarding and training team members, providing regular feedback and coaching to ensure consistent execution of operational standards.
Food & Beverage Execution
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.
Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.
Store Appearance & Maintenance
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Maintain a clean and organized work area to ensure safe working conditions
Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.
Additional Responsibilities
Demonstrate accountability by completing assigned tasks with attention to detail.
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
Performs other projects/duties as assigned.
Supervisory Responsibilities
Supervises all store employees in the absence of a more senior leader.
Qualifications
Required
Must be at least 18 years old.
Must have a high school diploma or GED.
Must possess strong written, verbal, and interpersonal communication skills.
Must possess strong supervisory and organizational skills.
Demonstrated strong leadership skills.
Demonstrated ability to encourage, inspire, and develop team members.
Preferred
Minimum of 1 year of food service or retail management experience.
Internal candidates should be employed for at least 90 days.
A current ANSI-approved Food Safety Manager Certification.
Demonstrated ability to encourage, inspire, and develop team members.
Basic business math, accounting, computer, analytical, and decision-making skills.
Success Factors
Team Leadership: Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.
Operational Excellence: Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.
Accountability: Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.
Work Requirements
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
Must be available to primarily work second/third shift, weekends, and holidays based on business needs.
Must be flexible with the work schedule to assist with the changing needs of the business.
Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.
Must wear slip-resistant shoes while on duty.
Must maintain reliable transportation and consistent, on-time attendance.
Royal Farms operates over 240 stores in Maryland, Delaware, Virginia, Pennsylvania, New Jersey, and West Virginia. Royal Farms has developed its own brand of quality fresh foods, while continuing a tradition of selling dairy products, core convenience items, and gasoline products.
Offices: 3611 Roland Ave, Baltimore, Maryland 21211, US · 3611 ROLAND AVE, Baltimore, Maryland 21211, US
How much do Customer Service & Support jobs in Virginia pay?
Based on 2797 listings with disclosed salaries, most customer service & support jobs in Virginia pay between $47k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Virginia right now?
There are currently 22,032 open customer service & support positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Virginia?
Companies currently hiring include Domino's, Advance Auto Parts, Lowe's Companies, Inc., Dollar Tree Stores, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Virginia?
Yes — 1040 of the 22032 open customer service & support positions offer remote or hybrid work (514 remote, 526 hybrid).
How do I apply for Customer Service & Support jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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