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Full-time
associate degree
Competitive benefits
Posted 3d ago
~40 hrs/week
Responsibilities
This position oversees and monitors vegetation contractor crews to ensure compliance with safety and regulatory standards. The specialist also investigates customer complaints, conducts field patrols, and manages contractor invoices.
Requirements
Candidates must have an associate degree in Horticulture, Arboriculture, Forestry, or equivalent experience. A valid Texas driver's license and the ability to obtain an ISA Certified Arborist certification within two years are required.
Full job description
PHYSICAL OFFICE LOCATION: PEC Oak Hill District Office - 9115 Circle Drive, Austin, TX 78736
*Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.
Position Summary
This position is responsible for vegetation maintenance for the Cooperative.
Essential Duties & Responsibilities
Oversee, schedule and monitor vegetation contractor crews
Conduct field visits of contractor crews
Verify and approve the accuracy of contractor log sheets
Investigate and handle customer issues and complaints including access refusals, the work performed, and other vegetation maintenance activities
Notify supervisor and other appropriate personnel of problems encountered
Make recommendations for solutions to problems
Maintain assigned vehicle and tools
Adhere to PEC and industry safety standards
Prepare written documents regarding vegetation maintenance activities to ensure department compliance with internal policies, NERC, PUCT and NMPRC regulatory requirements and environmental regulatory requirements
Participate in call out, outage and restoration activities
Represent PEC on vegetation maintenance issues and associated environmental issues.
Assist supervisor in investigating and effectively resolving member complaints
Periodic patrol of lines for tree encroachments and visibly faulty equipment
Initiate requisitions for contractor work to be performed
Approve invoices for work performed by contractors
Operate PEC vehicle(s) for business purposes in accordance with applicable Federal, State, and local law and PEC policies and procedures
Maintain driver eligibility through appropriate valid Texas Driver's License and driving record in accordance with PEC policy
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Maintain the security of confidential information
Stay abreast of advances in technology
Demonstrate regular and prompt attendance
Performs other related duties as necessary or assigned
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Supervisory and/or Leadership Responsibilities
Provides guidance to contractor crews. Oversees and approves the work of contracted crews
Knowledge, Skills & Abilities
Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data, configuration, or processing information
Knowledge of principles and processes for providing customer service
Knowledge of electric utility construction practices for transmission and distribution systems
Knowledge of utility vegetation management safety rules and practices
Skilled in time management
Skilled in prioritizing and managing changing priorities
Ability to communicate effectively, verbally and in writing
Ability to maintain confidentiality
Ability to listen and understand information verbally and in writing
Ability to anticipate, identify, analyze and resolve conflict and problems
Ability to learn and comprehend basic electrical distribution and transmission systems
Ability to learn and identify problematic equipment
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Minimum Qualifications - (Education, Experience)
Associates degree in Horticulture, Arboriculture, Forestry, or related field of study
Directly related experience may substitute for education
International Society of Arboriculture Certified Arborist or obtain within two (2) years of hire
Valid Texas Driver’s License and Motor Vehicle Report that comply with PEC policy
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The employee may be required to stand; reach with hands and arms, stoop and kneel
The employee may be required to sit or stand for long periods of time
The employee may be required to lift, carry, push, pull or move up to 50 pounds
The employee may be required to traverse all types of terrain
The employee is frequently exposed to outside weather conditions including wet and/or humid conditions
Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
This position may be required to work more than 40 hours per week
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.
Position Open Until Filled
Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.
Based in Johnson City, TX, Pedernales Electric Cooperative is the largest distribution electric co-op in the U.S.
Industry
Utilities
Company size
501-1,000 employees
Founded
1938
Headquarters
Johnson City, Texas
LinkedIn followers
16,106
Based in Johnson City, Texas, Pedernales Electric Cooperative (PEC) is the largest distribution electric cooperative in the U.S. We serve approximately 1 million Central Texans across an 8,100-square-mile service area, growing at a rapid pace, year over year. Since our founding in 1938 by then-Congressman Lyndon B. Johnson, it has been our mission to provide safe, reliable, low-cost power to the members we serve.
Because our members are also our owners, we strive to make doing business with PEC as convenient as possible, with offices located throughout our service territory and telephone and online service options available.
To report a power outage, use the SmartHub app, or visit https://pec.smarthub.coop, or call 888-883-3379. To reach member services, call 888-554-4732 (8 a.m. to 6 p.m. Monday through Friday). For the 24/7 automated phone payment system, call 844-886-9798.
We’re PEC Proud to serve you!
Offices: 201 South Avenue F, P.O. Box 1, Johnson City, Texas 78636, US · 1949 West Whitestone Boulevard, Cedar Park, Texas 78613, US · 1810 FM 150 West, Kyle, Texas 78640, US · 9115 Circle Drive, Austin, Texas 78736, US · 3105 Highway 281 North, Marble Falls, Texas 78654, US
Reliable Electric Distribution and Detailed Customer ServiceRenewable EnergyTransportationOil and GasEnergyProduct DesignManufacturingComputer
How much do Customer Service & Support jobs in Texas pay?
Based on 4848 listings with disclosed salaries, most customer service & support jobs in Texas pay between $47k–$114k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Texas right now?
There are currently 68,417 open customer service & support positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Texas?
Companies currently hiring include Domino's, Lowe's Companies, Inc., AutoZone, CVS Health, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Texas?
Yes — 3801 of the 68417 open customer service & support positions offer remote or hybrid work (1874 remote, 1927 hybrid).
How do I apply for Customer Service & Support jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.