Irving, Texas, United States · On-site
$80k–$95k/yr
Job DetailsLevel: ExperiencedJob Location: Vandallas - Irving, TX 75038-3532Position Type: Full TimeJob Category: Salary ExemptNexus Technical Support Specialist Dallas RSC - Irving, TX 75038 Description Nexus Technical …
Skills: Technical support, Troubleshooting, Electromechanical systems, Engineering drawings, Wiring diagrams
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Provide primary technical support for the Nexus Elevator Control System via phone, email, and on-site visits to customers and field technicians. Collaborate with internal departments like Engineering and Manufacturing to diagnose issues, document resolutions, and support product quality improvements.
Requires three to five years of experience in technical support, field service, or industrial equipment maintenance. Candidates should possess strong electromechanical aptitude and the ability to interpret complex technical documentation and schematics.
Job DetailsLevel: ExperiencedJob Location: Vandallas - Irving, TX 75038-3532Position Type: Full TimeJob Category: Salary ExemptNexus Technical Support Specialist
Dallas RSC - Irving, TX 75038
Description
If you are a technically minded problem-solver who enjoys helping customers and turning complex issues into practical solutions, then keep reading! We are searching for a customer-focused Nexus Technical Support Specialist to join our Vantage team.
Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of business units including GAL Manufacturing; GAL Canada; BSIS; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls; and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and the United Kingdom.
The Nexus Technical Support Specialist serves as the primary technical resource for customers, distributors, field technicians, and internal teams by providing troubleshooting, application guidance, and technical solutions for the Nexus Elevator Control System. This position diagnoses control, electrical, and related electromechanical issues; interprets technical documentation; supports installations and repairs; and collaborates with Engineering, Quality, Manufacturing, and Sales to resolve customer concerns.
Support is handled primarily by phone from the Dallas office, with travel when an issue requires on-site assistance. The successful candidate will develop into the subject-matter expert for the Nexus Elevator Control System. Strong electromechanical aptitude, disciplined problem-solving, and clear customer communication are the strongest indicators of success. Candidates with transferable experience in aviation, HVAC, farm equipment, industrial equipment, or similar technical fields are encouraged to apply.
Requirements
Associate’s degree in Engineering Technology, Industrial Technology, Electronics, Mechanical Technology, Aviation Maintenance, HVAC, or a related field preferred; an equivalent combination of education, technical training, and hands-on electromechanical experience will be considered
Three to five years of experience in technical support, field service, equipment maintenance, manufacturing, engineering support, or industrial equipment
Demonstrated experience troubleshooting electrical, mechanical, or electromechanical equipment
Strong ability to read and interpret engineering drawings, wiring diagrams, schematics, parts manuals, and technical documentation
Excellent analytical, diagnostic, and root-cause problem-solving abilities
Strong phone-based customer service, active-listening, and communication skills
Ability to ask effective diagnostic questions and explain technical concepts to both technical and non-technical audiences
Working knowledge of control circuits and their interaction with motors, relays, contactors, transformers, sensors, switches, brakes, and doors
Ability to prioritize multiple issues, maintain responsiveness, and determine when escalation or field travel is required
Strong organizational and documentation skills, with the ability to work independently and collaborate across multiple departments
Proficiency with Microsoft Office applications
Experience using ERP, CRM, or case-management systems preferred
Customer-facing technical support experience strongly preferred; relevant experience may come from aviation, HVAC, farm equipment, elevator service, industrial controls, or similar technical fields
Experience supporting elevator controls, engineered products, product testing, technical documentation, field troubleshooting, or technical training preferred
Familiarity with quality systems and continuous-improvement methodologies preferred
Ability to travel as needed
Provide technical support primarily by phone, email, and other communication channels to customers, field technicians, distributors, and internal employees
Develop and maintain subject-matter expertise in the Nexus Elevator Control System, including its components, operation, applications, diagnostic procedures, and product revisions
Troubleshoot electrical, control, communication, product-performance, and related electromechanical issues using technical documentation, engineering drawings, and product specifications
Diagnose root causes of customer issues and recommend corrective actions or repair solutions
Assist customers with Nexus installation, startup, operation, adjustment, maintenance, and troubleshooting
Interpret engineering drawings, wiring diagrams, parts manuals, service information, and technical specifications
Ask effective diagnostic questions and guide field personnel through logical, step-by-step troubleshooting procedures
Determine whether an issue originates within the Nexus system or from related elevator equipment, field wiring, installation conditions, or application requirements
Document customer inquiries, troubleshooting activities, field conditions, and resolutions within the company’s support system
Coordinate with Engineering, Quality, Manufacturing, and Sales to resolve complex or recurring technical issues
Support warranty evaluations and determine appropriate corrective actions
Recommend replacement parts, product upgrades, and service solutions
Assist with the development of technical bulletins, troubleshooting guides, FAQs, service procedures, and customer documentation
Identify recurring product issues, provide feedback to Engineering and Quality for continuous improvement, and support product testing, validation, and technical training as needed
Travel to customer sites or company locations when field conditions or issue complexity require on-site troubleshooting, product support, or training
Perform other duties as assigned
When technical support workload permits, this position may also:
Assist Operations and Manufacturing with production activities related to Nexus elevator controls and associated products
Support assembly, wiring, testing, inspection, troubleshooting, rework, and production documentation within the employee’s training and assigned responsibilities
Help identify and communicate production issues that may affect product quality, reliability, serviceability, or customer support
Provide additional production support during periods of increased workload, staffing needs, product launches, or other operational priorities
Maintain technical support and customer-response responsibilities as the primary priority when balancing production-assistance requests
Work Environment & Hazards
Primarily office-based in Dallas, Texas, with extended phone and computer work and regular interaction with Engineering, Manufacturing, Quality, and Customer Service
Occasional exposure to manufacturing, testing, installation, and field-service environments requiring appropriate personal protective equipment and adherence to applicable safety standards
Travel as needed when issues cannot be resolved remotely or when on-site troubleshooting, product support, or training is required
Limited physical effort, with the ability to perform extended phone and computer work
Ability to move safely through manufacturing, testing, installation, and field-service environments
Ability to use required personal protective equipment when entering applicable work areas
Internal & External Relationships
Significant collaboration with Engineering, Quality, Manufacturing, Operations, Sales, and Customer Service
Significant interaction with customers, distributors, field technicians, and other technical partners
Salary for Texas Applicants: $80,000-$95,000 (Actual compensation will be determined based on experience, location, and in keeping with local legislation).
Employee Assistance Program (EAP)
… and more!
Day shift
Based in Dallas, Texas (In-Person)
Vantage Elevation, LLC is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.
Like What You Read?
If you are excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your ambition, problem-solving abilities, and employee-oriented mindset, then we invite you to apply.
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Qualifications
The Power to Move
Vantage is a non-proprietary elevator component and systems manufacturer. We combine the best brands in the business with top-notch manufacturing and world-class expertise and service – all through a single touchpoint so you can have the best elevator modernization experience possible. Our motto, “The Power to Move” signifies the vast potential we offer the elevator industry and our dedication to ensuring that passengers and cargo move safely and efficiently. From 2018 to date, we’ve united GAL, GAL Canada, Hollister-Whitney, Quick Cab, Courion, Freight Tech, Bore-Max and Elevator Controls under the Vantage Elevator Solutions brand, “Vantage” for short, to become a stronger, centralized solutions partner and provider of an unprecedented range of resources. This makes it easier for companies like yours to efficiently and cost-effectively obtain elevator services and support from one trusted source. So, why choose Vantage? Because we offer the very best elevator modernization experience. Our one quote and purchase order system, dedicated account management, technical support and training, increased safety and reliability, minimal installation disruption and parts support are just a few of the ways we ensure client success. Vantage is proud to have Regional Service Centers in Queens, NY; Miami, FL; Chicago, IL; Los Angeles, CA; Dallas, TX; and Toronto, Canada. Contact us today to get started.
Offices: 50 E 153rd St, Bronx, New York 10451, US · 19-19 37th St, Long Island City, New York 11105, US · 50 E. 153rd St., Bronx, NY 10451, US · 15825 NW 15th Ave, Miami Gardens, Florida 33169, US · 1930 E Devon Ave, Elk Grove Village, Illinois 60007, US
The Power to Move
Vantage is a non-proprietary elevator component and systems manufacturer. We combine the best brands in the business with top-notch manufacturing and world-class expertise and service – all through a single touchpoint so you can have the best elevator modernization experience possible. Our motto, “The Power to Move” signifies the vast potential we offer the elevator industry and our dedication to ensuring that passengers and cargo move safely and efficiently. From 2018 to date, we’ve united GAL, GAL Canada, Hollister-Whitney, Quick Cab, Courion, Freight Tech, Bore-Max and Elevator Controls under the Vantage Elevator Solutions brand, “Vantage” for short, to become a stronger, centralized solutions partner and provider of an unprecedented range of resources. This makes it easier for companies like yours to efficiently and cost-effectively obtain elevator services and support from one trusted source. So, why choose Vantage? Because we offer the very best elevator modernization experience. Our one quote and purchase order system, dedicated account management, technical support and training, increased safety and reliability, minimal installation disruption and parts support are just a few of the ways we ensure client success. Vantage is proud to have Regional Service Centers in Queens, NY; Miami, FL; Chicago, IL; Los Angeles, CA; Dallas, TX; and Toronto, Canada. Contact us today to get started.
Offices: 50 E 153rd St, Bronx, New York 10451, US · 19-19 37th St, Long Island City, New York 11105, US · 50 E. 153rd St., Bronx, NY 10451, US · 15825 NW 15th Ave, Miami Gardens, Florida 33169, US · 1930 E Devon Ave, Elk Grove Village, Illinois 60007, US