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Full-time
Posted 7d ago
~40 hrs/week
Responsibilities
The Service Advisor serves as the primary point of contact for customers, managing the service lane and ensuring customer satisfaction through effective communication and accurate repair documentation. They are also responsible for overseeing department metrics, managing warranty claims, and assisting the Service Manager with daily operations.
Requirements
The role requires strong interpersonal and communication skills to interact with customers and technicians effectively. Candidates must be capable of managing administrative tasks, such as processing warranty claims and maintaining service records, while maintaining a professional appearance and organized workspace.
Full job description
Description
POSITION SUMMARY
The Service Advisor is the face of Wilson County Motors in the Service Department and will be the primary point of contact for any customer coming in for service. The number one priority of the Service Writer is meeting customers on the service lane, attaining customer satisfaction, and having customer vehicles fixed right the first time. The successful candidate will assist the Service Manager in any capacity, including managing the shop when the Service Manager is unavailable.
ESSENTIAL DUTIES
Provide customers with an excellent experience during every visit.
Greet customers, listen to their work requests, and record the information that will aid the Technician in making the correct repairs.
Review the work order with the customer, explaining the work to be performed in easy-to-understand terms.
Ensure every vehicle's completed service is performed to the customer's expectations and aligns with the work order.
Will communicate with customers in-person, by phone, by email, and by text messaging.
Submit Hyundai Warranty claims as required by the Service Manager.
Oversee, review, and manage:
Utilization of loaner vehicles
Hyundai Surveys / JD Powers
Online reviews as necessary
Warranty claims
Key department metrics (hpro, etc)
Hyundai programs that require the department to meet certain metrics
Develop new prospects and interacts with existing and new customers to increase sales of products and services.
Complete the RO and cash out guests.
Complete all training as assigned.
Maintain a high standard of professional appearance and a clean, organized work area.
Assist with opening/closing the store and property gates.
Partner with the Parts Manager as needed.
Perform other related duties as necessary.
WORKING CONDITIONS:
The employee Will be standing and walking for up to 80% of the shift with extensive time communicating with customers by telephone, text messaging, and email. May require lifting, pushing, or pulling weights more than 25lbs. Duties will be performed indoors in a climate-controlled environment and might perform some work outdoors in various weather conditions.
Related keywords
Service AdvisorCustomer SatisfactionWarranty ClaimsHyundaiService DepartmentRepair OrdersJD PowersAutomotiveSalesClient RelationsInventory ManagementDocumentationOperations ManagementService Lane
We are a Hyundai Dealership just East of the Nashville International Airport. We are an Equus Dealer and we have a full compliment of services surrounding a luxury brand including concierge pickup service. We carry a full line of pre-owned vehicles which include our pedigree report. Our Service Department can service all makes and models and we price match tires.
We are the winners of the 2013 President's Award for outstanding customer service for the Hyundai brand. Our service department has been number one in our district for 9 quarters in customer service. We are family owned and operated.
Offices: 1310 West Main Street, Lebanon, TN 37087, US
New Hyundai VehiclesEquusPre-Owned VehiclesService all Makes and Modelsand Tires
How much do Customer Service & Support jobs in Tennessee pay?
Based on 1268 listings with disclosed salaries, most customer service & support jobs in Tennessee pay between $45k–$104k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Tennessee right now?
There are currently 16,823 open customer service & support positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tennessee?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tennessee?
Yes — 903 of the 16823 open customer service & support positions offer remote or hybrid work (486 remote, 417 hybrid).
How do I apply for Customer Service & Support jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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