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Jobs at Automated Health Systems (Now Hiring) — 13 open

Automated Health Systems logoAutomated Health Systems

CCaaS Developer

Ross Township, Pennsylvania, United States · On-site

Mid level

Automated Health Systems, a dynamic healthcare management company, is seeking a CCaaS Developer to support enterprise contact center platforms and omnichannel communications solutions. This role is responsible for design…

Skills: Genesys Cloud CX, Five9, IVR Development, API Integration, JavaScript

Automated Health Systems logoAutomated Health Systems

Mailroom Operations Lead

Maryland Heights, Missouri, United States · On-site

Mid level

Automated Health Systems, a dynamic healthcare management company, is seeking a Mailroom Operations Lead to support the daily operations of a high-volume mailroom and document processing environment. This role provides d…

Skills: Workflow Coordination, Quality Monitoring, Staff Leadership, Document Processing, Training And Coaching

Automated Health Systems logoAutomated Health Systems

Part-Time Customer Service Representative

Maryland Heights, Missouri, United States · On-site

Mid level

Automated Health Systems has Part Time Customer Service Representative positions available in Maryland Heights, MO. These positions are onsite. The schedule for this role will be 1:00 PM - 6:00 PM, Monday - Friday. Respo…

Skills: Customer Service, Call Center Operations, PC Proficiency, Bilingual Skills, Medicaid Knowledge

Automated Health Systems logoAutomated Health Systems

Customer Service Representative

Ross Township, Pennsylvania, United States · On-site

Mid level

Provider Representative Location: Pittsburgh, PA Automated Health Systems is seeking a Provider Representative to support provider enrollment activities and assist healthcare providers through inbound customer service an…

Skills: Customer Service, Provider Enrollment, Data Entry, Communication Skills, Computer Skills

Automated Health Systems logoAutomated Health Systems

Call Center- Customer Service Representative (Remote)

Portland, Maine, United States · Remote OK

Mid level

Automated Health Systems has Customer Service Representative positions available in Providence, RI. These positions are remote. This shift for this position is Monday to Friday from 8:00 AM - 4:30 PM with a start date of…

Skills: Customer Service, Healthcare Benefits Support, Call Quality Management, Conflict Resolution, Multitasking

Automated Health Systems logoAutomated Health Systems

Call Center- Customer Service Representative (Remote)

Providence, Rhode Island, United States · Remote OK

Mid level

Automated Health Systems has Customer Service Representative positions available in Providence, RI. These positions are remote. This shift for this position is Monday to Friday from 8:00 AM - 4:30 PM with a start date of…

Skills: Customer Service, Healthcare Benefits Support, Call Quality Management, Conflict Resolution, Multitasking

Automated Health Systems logoAutomated Health Systems

Customer Service Representative

Howard County, Maryland, United States · On-site

Mid level

Automated Health Systems has Customer Service Representative positions available in Elkridge, MD. These positions are onsite. Responsibilities: Assisting individuals with information and support regarding benefits. Provi…

Skills: Customer Service, Call Center Operations, PC Proficiency, Bilingual Communication, Benefits Support

Automated Health Systems logoAutomated Health Systems

Call Center/Customer Service Rep

Jacksonville, Florida, United States · Remote OK

Mid level

Automated Health Systems has Customer Service Representative positions available in Tallahassee, FL. These positions are remote/onsite. Responsibilities: Assisting individuals with information and support regarding benef…

Skills: Customer Service, Call Center Operations, PC Proficiency, Bilingual Skills, Medicaid Knowledge

Automated Health Systems logoAutomated Health Systems

Mailroom Delivery Specialist

Maryland Heights, Missouri, United States · On-site

Mid level

Automated Health Systems is seeking a Mailroom Delivery Specialist to support mailroom operations and document processing activities. Benefits Health, dental, and vision insurance 401(k) Employee wellness program Trainin…

Skills: Mail Processing, Document Handling, Logistics, Data Entry, Organization

Automated Health Systems logoAutomated Health Systems

Customer Service Representative

Jacksonville, Florida, United States · Remote OK

Entry level

Automated Health Systems has Customer Service Representative positions available in Tallahassee, FL. These positions are remote. Work Location: This position will be remote. However, all remote employees must be able to …

Skills: Customer Service, Phone Communication, Healthcare Enrollment, Data Entry, Problem Solving

Automated Health Systems logoAutomated Health Systems

Customer Service Representative

Orlando, Florida, United States · Remote OK

Mid level

Automated Health Systems has Customer Service Representative positions available in Tallahassee, FL. These positions are remote/onsite. Responsibilities: Assisting individuals with information and support regarding benef…

Skills: Customer Service, Call Center Operations, Medicaid Knowledge, PC Proficiency, Bilingual Skills

Automated Health Systems logoAutomated Health Systems

Customer Service Representative

Tallahassee, Florida, United States · On-site

Mid level

Automated Health Systems has Customer Service Representative positions available in Tallahassee, FL. These positions are on-site. Responsibilities: Assist customers by phone by providing helpful, professional, and accura…

Skills: Customer Service, Call Center Operations, Healthcare Enrollment, Communication Skills, Problem Solving

Automated Health Systems logoAutomated Health Systems

Customer Service Representative

Ross Township, Pennsylvania, United States · Remote OK

Mid level

Automated Health Systems has Customer Service Representative positions available in Pittsburgh, PA. These positions are Remote. Responsibilities: Assisting individuals with information and support regarding unemployment …

Skills: Customer Service, Call Center Operations, PC Proficiency, Bilingual Skills, Medicaid Knowledge

Automated Health Systems logo

CCaaS Developer

Automated Health Systems

Ross Township, Pennsylvania, United States • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • Health Insurance, Dental Insurance, Vision Insurance, 401(k), Paid Time Off, Employee Wellness Program
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

Design, develop, and support contact center applications and omnichannel solutions using Genesys Cloud CX and Five9. This includes implementing IVR call flows, automation workflows, and managing API integrations.

Requirements

Requires a minimum of 3 years of experience with Genesys Cloud CX or Five9 and proficiency in IVR development and API integrations. A bachelor's degree in IT or Computer Science is preferred, along with knowledge of JavaScript or Python.

Full job description

Automated Health Systems, a dynamic healthcare management company, is seeking a CCaaS Developer to support enterprise contact center platforms and omnichannel communications solutions. This role is responsible for designing, developing, and supporting contact center applications and integrations across Genesys Cloud CX and Five9 environments.

Benefits:

  • Health/Dental/Vision/401(k)/Paid Time Off
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities

Responsibilities

  • Design and implement IVR call flows, routing strategies, and omnichannel solutions
  • Develop and maintain Genesys Cloud CX and Five9 configurations and integrations
  • Build and support chatbot, voicebot, and automation workflows
  • Configure queues, routing logic, agent profiles, and customer interaction workflows
  • Support API integrations, web services, and custom contact center applications
  • Troubleshoot contact center platform issues and coordinate vendor support activities
  • Develop technical documentation, diagrams, and system configuration guides
  • Support contact center go-live activities, upgrades, and platform enhancements
  • Collaborate with IT, operations, and client stakeholders to support business requirements
  • Participate in testing, quality assurance, and continuous improvement initiatives
Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred
  • Minimum of 3 years of experience supporting Genesys Cloud CX or Five9 platforms
  • Experience with IVR development, routing strategies, and API integrations
  • Knowledge of SIP trunking, contact center telecommunications, and omnichannel platforms
  • Experience with JavaScript, Python, REST APIs, JSON/XML, or similar technologies preferred
  • Strong analytical, troubleshooting, and problem-solving skills
  • Strong written and verbal communication abilities
  • Healthcare, government, or regulated-industry experience preferred

AHS is an Equal Opportunity Employer.

Related keywords

CCaaSGenesys Cloud CXFive9IVROmnichannelSIP TrunkingREST APIsJSONXMLJavaScriptPythonChatbotVoicebotContact CenterHealthcare ITTelecommunications

About Automated Health Systems

LinkedInVisit site

The enlightened choice in health service management.

Industry
IT Services and IT Consulting
Company size
501-1,000 employees
Founded
1979
Headquarters
Pittsburgh, PA
LinkedIn followers
13,756

Automated Health Systems is the leader in the promotion and management of optimal health care services for low-income families and communities. We partner our expertise in the administration of statewide public health programs with consumers, health professionals, and public and private funding sources. AHS has many exciting careers located throughout the eastern United States. Visit us at www.automated-health.com to explore our current career opportunities and apply online.

Offices: 9370 McKnight Road, Pittsburgh, PA 15237, US

Medicaid Enrollment Brokering & Benefit CounselingPrimary Care Case ManagementOutreach & Education ServicesHospice Services AdministrationVaccines for ChildrenCHIP & EPSDTand Medicaid Hotline AdministrationDocument ManagementHealth CareHealth Insurance
View all jobs at Automated Health Systems

About Automated Health Systems

LinkedInVisit site

The enlightened choice in health service management.

Industry
IT Services and IT Consulting
Company size
501-1,000 employees
Founded
1979
Headquarters
Pittsburgh, PA
LinkedIn followers
13,756

Automated Health Systems is the leader in the promotion and management of optimal health care services for low-income families and communities. We partner our expertise in the administration of statewide public health programs with consumers, health professionals, and public and private funding sources. AHS has many exciting careers located throughout the eastern United States. Visit us at www.automated-health.com to explore our current career opportunities and apply online.

Offices: 9370 McKnight Road, Pittsburgh, PA 15237, US

Medicaid Enrollment Brokering & Benefit CounselingPrimary Care Case ManagementOutreach & Education ServicesHospice Services AdministrationVaccines for ChildrenCHIP & EPSDTand Medicaid Hotline AdministrationDocument ManagementHealth CareHealth Insurance
View all jobs at Automated Health Systems

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