Business (B2B) Customer Service Support Representative
Knoxville, Tennessee, United States · Hybrid
Entry level
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Academic/Student Support Associate 5 -- Financial Aid Clarksville
Clarksville, Tennessee, United States · On-site
$35k–$44k/yr
Senior
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Twisted Taco - Student Worker - Tennessee State Univ.
Nashville, Tennessee, United States · On-site
Entry level
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The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
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Haywood County, Tennessee, United States · On-site
Entry level
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TurFresh — The Market Leader in Artificial Turf Cleaning TurFresh is the original creator and market leader in artificial turf cleaning and maintenance services. We currently operate across multiple U.S. states and are e…
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Other
high school
Health insurance, Vision insurance, Dental insurance, 401k matching, Health and wellness program, Discount on Verizon services
Posted 6d ago
Apply by Jul 30
~40 hrs/week
Responsibilities
The representative will interact with business customers via phone and email to resolve billing, credit, and service concerns. They are also responsible for maintaining accurate records of interactions and facilitating service requests through Verizon channels.
Requirements
Candidates must have a high school diploma or equivalent and proficiency in Microsoft Office and basic computer skills. Previous experience in face-to-face or telephone sales and customer service is preferred.
Full job description
Cellular Sales
B2B Service Support RepresentativeExciting B2B opportunity working with the leader in the wireless industry! You'll work with a team of talented, interactive, innovative, and responsible people who enjoy helping others. Leverage the team environment to learn, grow, and advance, while assisting customers with their wireless products and services. Start your Great Experience today!Summary/Objective Interact with business customers via phone and email to assist with business accounts. Act as a liaison between customers, business representatives and Verizon support paths to resolve credit, customer service and billing concerns.
What you'll do: Confer with businesses by telephone and email to provide information about products and services. · Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken. · Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation. · Ensure correct authorization is received, recorded, and saved on all requests. · Conduct account analysis and reviews and proposals. · Follow up with businesses to document their experience with service. · Contact businesses to align with Cellular Sales B2B representatives for optimal care. · Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required.
What we are looking for: · Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people. · Attention to detail: Taking responsibility for a thorough and detailed method of working. · Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service. · Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization. · Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. · Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Education and Experience: · High School diploma or equivalent experience required. · Proficient in Microsoft Office and basic computer skills. · Experience with face to face or telephone sales preferred · Experience with customer service over the phone preferred
What We Offer: · Base Pay of $18/hr. · Health, Vision, and Dental Insurance · 401k matching · Health and Wellness Program · Discount on Verizon services · Employee Assistance Program · Onsite gym and walking trail
Schedule: This is a full-time hybrid position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Service that builds careers.
Solutions that move businesses forward.
Verizon Authorized Retailer.
Industry
Telecommunications
Company size
5,001-10,000 employees
Founded
1993
Headquarters
Knoxville, TN
LinkedIn followers
22,703
Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection. For more than 30 years, we have helped customers, businesses, and communities stay connected through personalized support and the strength of Verizon’s network.
We believe great service starts with great people. That is why we invest in hands-on training, mentorship, and long-term career paths that help sales professionals build meaningful careers with real earning potential.
We also support small and mid-sized businesses with wireless solutions that simplify operations, strengthen productivity, and keep teams connected wherever they work.
Whether you are exploring a new career or looking for a partner who understands your wireless needs, you will find a team here that cares about doing the right thing and helping people grow.
Offices: 9040 Executive Park Drive, Knoxville, TN 37923, US · 7050 Hollister Ave, Goleta, California 93117, US · 7055 Schaefer Ave, Chino, California 91710, US · 2650 5th St, Alameda, California 94501, US · 2200 Eastridge Loop, San Jose, California 95122, US
Wireless SalesMobile BroadbandWireless PlansPhones and DevicesDevice Coverageand Phone AccessoriesRetailWireless
How much do Customer Service & Support jobs in Tennessee pay?
Based on 1268 listings with disclosed salaries, most customer service & support jobs in Tennessee pay between $45k–$104k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Tennessee right now?
There are currently 16,823 open customer service & support positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tennessee?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tennessee?
Yes — 903 of the 16823 open customer service & support positions offer remote or hybrid work (486 remote, 417 hybrid).
How do I apply for Customer Service & Support jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Tennessee