Houston, Texas, United States · On-site
Job DetailsJob Location: 621 - Houston Tapestry The Chifley - Houston, TX 77027Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the succ…
Skills: Front Office Management, Guest Relations, Staff Training, Recruitment, Revenue Management
Wilmington, Delaware, United States · On-site
Job DetailsJob Location: 577 - Wilmington Staybridge Suites - Wilmington, DE 19801Position Type: Full TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiative,…
Skills: Room Cleaning, Housekeeping, Guest Service, Safety Compliance, Attention To Detail
Atlanta, Georgia, United States · On-site
Job DetailsJob Location: 565 - Buckhead Fairfield Inn - Atlanta, GA 30305Position Type: Full TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proac…
Skills: Guest Registration, Customer Service, Cash Handling, Conflict Resolution, Computer Literacy
Hilton Head Island, South Carolina, United States · On-site
Job DetailsJob Location: 751 - Hilton Head DoubleTree - Hilton Head Island, SC 29928Position Type: Full TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiativ…
Skills: Dishwashing, Commercial Kitchen Equipment Operation, Sanitization, Food Safety, Physical Stamina
Houston, Texas, United States · On-site
Job DetailsJob Location: 645 - Houston Tribute Vespr - Houston, TX 77056Position Type: Full TimeJob Shift: OvernightDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be …
Skills: Night Audit, Accounting Operations, Guest Relations, Front Desk Operations, Mathematical Skills
Fort Lauderdale, Florida, United States · On-site
Job DetailsJob Location: 510 - Fort Lauderdale Tru Home2 - Ft. Lauderdale, FL 33301Position Type: Full TimeThis description is a summary of primary responsibilities and qualifications. The job description is not intended…
Skills: Food & Beverage Management, Guest Service, Financial Analysis, Labor Cost Control, POS Systems
Raleigh, North Carolina, United States · On-site
Job DetailsJob Location: 687 - Raleigh North Hills Hilton - Raleigh, NC 27609Position Type: Full-Time/Part-TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proac…
Skills: Guest Relations, Reservation Management, Table Setting, Customer Service, Food And Beverage Service
Raleigh, North Carolina, United States · On-site
Job DetailsJob Location: 687 - Raleigh North Hills Hilton - Raleigh, NC 27609Position Type: Full-Time/Part-TimeJob Shift: AMDriftwood Hospitality Management’s company culture empowers our associates to take initiat…
Skills: Order Taking, Guest Relations, Point Of Sale (POS) Operation, Food And Beverage Service, Table Setting
Durham, North Carolina, United States · On-site
$47k/yr
Job DetailsJob Location: 700 - Raleigh RTP Marriott - Durham, NC 27703Position Type: Full TimeSalary Range: $47,000.00 SalaryJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates …
Skills: Building Management, Preventive Maintenance, Budgeting, Energy Management, Asset Protection
Doral, Florida, United States · On-site
Job DetailsJob Location: 490 - Doral DoubleTree - Doral, FL 33172Position Type: Full TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, an…
Skills: Cleaning, Linen Management, Waste Removal, Chemical Handling, Guest Service
Hilton Head Island, South Carolina, United States · On-site
Job DetailsJob Location: 751 - Hilton Head DoubleTree - Hilton Head Island, SC 29928Position Type: Full TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiativ…
Skills: Room Cleaning, Housekeeping, Guest Service, Safety Compliance, Time Management
Osage Beach, Missouri, United States · On-site
Job DetailsJob Location: 532 - Osage Beach Margaritaville - Osage Beach, MO 65065Position Type: Full TimeMarketing & Sales Administrative Assistant Join the team and love your job! The team at Margaritaville Lake Resort …
Skills: Copywriting, Graphic Design, Administrative Support, Vendor Management, Time Management
Jacksonville, Florida, United States · On-site
Job DetailsJob Location: 606 - Jacksonville South Mandarin Tru - Jacksonville, FL 32257Position Type: Full TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proac…
Skills: Cleaning, Housekeeping, Attention to Detail, Time Management
Fort Lauderdale, Florida, United States · On-site
Job DetailsJob Location: 510 - Fort Lauderdale Tru Home2 - Ft. Lauderdale, FL 33301Position Type: Full TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive…
Skills: Staff Supervision, Budget Management, Inventory Control, Guest Relations, Safety And Sanitation Standards
Doral, Florida, United States · On-site
Job DetailsJob Location: 490 - Doral DoubleTree - Doral, FL 33172Position Type: Full TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, an…
Skills: Room Cleaning, Housekeeping, Guest Service, Safety Compliance, Time Management
Brevard County, Florida, United States · On-site
Job DetailsJob Location: 667 - Melbourne Element - Melbourne, FL 32903Position Type: Full TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactiv…
Skills: Dishwashing, Commercial Kitchen Equipment Operation, Sanitization, Food Safety, Physical Stamina
Park City, Utah, United States · On-site
Job DetailsJob Location: 527 - Park City Sheraton - Park City, UT 84060Position Type: Full TimeJob Shift: PMDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactiv…
Skills: Broiler Cooking, Sauté Cooking, Food Production, Quality Control, Sanitation Standards
Albany, New York, United States · On-site
$17/hr–$17/hr
Job DetailsJob Location: 744 - Albany Marriott - Albany, NY 12205Position Type: Part TimeSalary Range: $17.00 - $17.00 HourlyJob Shift: AnyThis description is a summary of primary responsibilities and qualifications. The…
Skills: Event Setup, Guest Relations, Physical Stamina, Cleaning Standards, Table Settings
Wilmington, Delaware, United States · On-site
$16/hr–$17/hr
Job DetailsJob Location: 577 - Wilmington Staybridge Suites - Wilmington, DE 19801Position Type: Part TimeSalary Range: $16.00 - $17.00 HourlyJob Shift: AnyLooking for part-time dedicated employee .Driftwood Hospitality …
Skills: HVAC, Plumbing, Electrical, Carpentry, Dry walling
Paradise, Nevada, United States · On-site
Job DetailsJob Location: 515 - Las Vegas Tropicana Hampton Inn - Las Vegas, NV 89118Position Type: Full TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiativ…
Skills: Guest Registration, Customer Service, Cash Handling, Conflict Resolution, Computer Literacy
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The Director of Front Office is responsible for managing all front desk operations, ensuring high guest satisfaction scores, and overseeing staff performance. They also manage daily revenue, expenses, and ancillary services like valet and the hotel market to maximize profitability.
A four-year college degree or equivalent experience is required, along with two to three years of experience in a related hotel position. Candidates must possess strong communication skills and proficiency in Microsoft Office and property management systems.
Job DetailsJob Location: 621 - Houston Tapestry The Chifley - Houston, TX 77027Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
The Front Office Manager is fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
Effectively trains guest service agents on proper front desk procedures.
Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.
May prepare weekly schedules for front office staff.
Address performance deficiencies of front office staff through coaching and disciplinary actions.
Complete performance evaluations for front office staff timely.
May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
Required reports are timely and of a quality that can be shared with corporate.
Rates are accurate and monitored daily.
Is proficient at managing inventory in the property management system.
Frequently meets with and reviews work generated by the night auditor.
Maintains regular attendance and is consistently on time.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Act as Manager on Duty when duty calls.
Qualifications
A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
Excellent verbal and written English communication skills are required.
Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
General office equipment and cash register operation knowledge is expected.
Oversee valet operations and parking garage activities to ensure efficient service, proper vehicle management, and a positive guest experience.
Manage hotel market operations, including ordering, inventory control, merchandising, and pricing. Monitors sales performance and profitability while ensuring appropriate inventory levels are maintained to meet guest needs.
Ability to stand and move throughout hotel function areas and continuously performs essential job functions.
Lifting up to 25 pounds
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally. The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth. With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
Offices: 11770 US Highway One, Suite 202, North Palm Beach, FL 33408, US
Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally. The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth. With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
Offices: 11770 US Highway One, Suite 202, North Palm Beach, FL 33408, US
