Albany, New York, United States · On-site
$19/hr–$19/hr
Job DetailsJob Location: 744 - Albany Marriott - Albany, NY 12205Position Type: Full-Time/Part-TimeSalary Range: $19.00 - $19.00 HourlyJob Shift: AnyAlbany Marriott’s company culture empowers our associates to take…
Skills: Guest Registration, Customer Service, Cash Handling, Conflict Resolution, Computer Literacy
Novi, Michigan, United States · On-site
Job DetailsJob Location: 540 - Novi Sheraton - Novi, MI 48375Position Type: Part TimeJob Shift: PMTo serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. …
Skills: Beverage Preparation, Mixology, Cash Handling, Customer Service, Inventory Management
Albany, New York, United States · On-site
$17/hr–$17/hr
Job DetailsJob Location: 744 - Albany Marriott - Albany, NY 12205Position Type: Full TimeSalary Range: $17.00 - $17.00 HourlyJob Shift: AnyAlbany Marriott’s company culture empowers our associates to take initiativ…
Skills: Room Cleaning, Sanitization, Guest Service, Inventory Management, Safety Compliance
Cocoa Beach, Florida, United States · On-site
Job DetailsJob Location: 445 - Cocoa Beach Hilton - Cocoa Beach, FL 32931Position Type: Full TimeJob Shift: OvernightDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be…
Skills: Accounting Operations, Mathematical Skills, Customer Service, Computer Literacy, English Communication
Brevard County, Florida, United States · On-site
Job DetailsJob Location: 553 - Melbourne Crowne Plaza - Melbourne, FL 32903Position Type: Full TimeJob Shift: AnyQualificationsDriftwood Hospitality Management’s company culture empowers our associates to take init…
Skills: Staff Supervision, Training and Coaching, Inventory Management, Budgeting, Quality Inspection
Durham, North Carolina, United States · On-site
$50k–$55k/yr
Job DetailsJob Location: 700 - Raleigh RTP Marriott - Durham, NC 27703Position Type: Full TimeSalary Range: $50,000.00 SalaryJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates …
Skills: Food Production Supervision, Menu Creation, High Volume Catering, Fine Dining, Cost Control
Plano, Texas, United States · On-site
Job DetailsJob Location: 759 - Plano Courtyard - Plano, TX 75093Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their pr…
Skills: Housekeeping Management, Staff Training, Budget Allocation, Inventory Management, Guest Relations
Atlanta, Georgia, United States · On-site
Job DetailsJob Location: 565 - Buckhead Fairfield Inn - Atlanta, GA 30305Position Type: Full TimeJob Shift: AMDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proact…
Skills: Room Cleaning, Housekeeping, Guest Service, Safety Compliance, Attention To Detail
Southlake, Texas, United States · On-site
Job DetailsJob Location: 619 - Southlake Hilton - Southlake, TX 76092Position Type: Full TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive…
Skills: Room Cleaning, Sanitization, Attention To Detail, Time Management, Physical Stamina
Scottsdale, Arizona, United States · On-site
Job DetailsJob Location: 651 - Scottsdale Curio Resort & Spa - Scottsdale, AZ 85258Position Type: Full TimeThe HR Coordinator serves as a vital support resource for the Human Resources Director. This role is responsible …
Skills: HR Administration, Onboarding, I-9 Verification, Background Checks, Microsoft Office
Springfield, Illinois, United States · On-site
$19/hr–$20/hr
Job DetailsJob Location: 475 - Springfield Crowne Plaza - Springfield, IL 62703Salary Range: $19.00 - $20.00 HourlyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be p…
Skills: Negotiation, Creative Selling, Microsoft Office, Delphi, Delphi Diagrams
Miami, Florida, United States · On-site
$15/hr–$15/hr
Job DetailsJob Location: 543 - Kendall TownePlace - Miami, FL 33196Position Type: Full TimeSalary Range: $15.00 - $15.00 HourlyDriftwood Hospitality Management’s company culture empowers our associates to take init…
Skills: Guest Registration, Customer Service, Cash Handling, Conflict Resolution, Computer Literacy
Plano, Texas, United States · On-site
Job DetailsJob Location: 759 - Plano Courtyard - Plano, TX 75093To serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Also, to prepare beverages for oth…
Skills: Beverage Preparation, Mixology, Cash Handling, Customer Service, Inventory Management
Springfield, Illinois, United States · On-site
$16/hr–$16/hr
Job DetailsJob Location: 475 - Springfield Crowne Plaza - Springfield, IL 62703Salary Range: $16.00 - $16.25 HourlyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be p…
Skills: Room Cleaning, Housekeeping, Sanitization, Attention To Detail, Time Management
Plano, Texas, United States · On-site
Job DetailsJob Location: 759 - Plano Courtyard - Plano, TX 75093Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their pr…
Skills: Room Cleaning, Housekeeping, Guest Service, Safety Compliance, Time Management
Fort Lauderdale, Florida, United States · On-site
Job DetailsJob Location: 689 - Fort Lauderdale Hampton Inn - Ft. Lauderdale, FL 33315Position Type: Full TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proacti…
Skills: Guest Registration, Customer Service, Cash Handling, Conflict Resolution, Computer Literacy
Cocoa Beach, Florida, United States · Hybrid
Job DetailsJob Location: 720 - Cocoa Beach Westin - Cocoa Beach, FL 32931Position Type: Full TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and cont…
Skills: Strategic Marketing Leadership, Brand Management, Digital Marketing, Performance Analytics, CRM Strategy
Pittsburgh, Pennsylvania, United States · On-site
Job DetailsJob Location: 648 - Pittsburgh Sheraton - Pittsburgh, PA 15219Position Type: Full TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and cont…
Skills: Leadership, Customer Service, Staff Supervision, Conflict Resolution, Cash Handling
Cocoa Beach, Florida, United States · On-site
Job DetailsJob Location: 720 - Cocoa Beach Westin - Cocoa Beach, FL 32931Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of…
Skills: Revenue Management, Pricing Strategy, Forecasting, Inventory Management, Distribution Performance
Cocoa Beach, Florida, United States · On-site
Job DetailsJob Location: 720 - Cocoa Beach Westin - Cocoa Beach, FL 32931Position Type: Full TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and cont…
Skills: Catering Sales, Event Planning, Prospecting, Networking, Revenue Generation
Albany, New York, United States • On-site
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Greet and register guests, manage check-outs, and handle guest accounts to ensure a high-quality stay. Resolve guest complaints and provide accurate information regarding hotel services and local attractions.
High school diploma is preferred, and prior hospitality experience is a plus but not required. Candidates must be able to stand for the majority of their shift and communicate effectively in English.
Job DetailsJob Location: 744 - Albany Marriott - Albany, NY 12205Position Type: Full-Time/Part-TimeSalary Range: $19.00 - $19.00 HourlyJob Shift: AnyAlbany Marriott’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. We are renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.
Qualifications
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
EEO: We are committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally. The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth. With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
Offices: 11770 US Highway One, Suite 202, North Palm Beach, FL 33408, US
Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally. The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth. With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
Offices: 11770 US Highway One, Suite 202, North Palm Beach, FL 33408, US
