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Full-time
high school, bachelor degree
401(k), Disability insurance, Employee assistance program, Health insurance, Life insurance, Paid time off
Posted 1d ago
~40 hrs/week
Responsibilities
The Administrative Assistant supports the Sales and Catering departments by managing correspondence, preparing reports, and handling reservations. They act as a liaison between managers and clients while ensuring accurate record-keeping and office supply inventory.
Requirements
Candidates must have a high school diploma, with a bachelor's degree preferred, and 1-2 years of administrative support experience. Proficiency in Microsoft Office and hotel-specific software like Delphi and PMS is required.
Full job description
Job DetailsJob Location: 538 - Rockwall Hilton - Rockwall, TX 75032Position Type: Full TimeJob Shift: AMThe Sales Administrative Assistant supports the Sales & Events departments. This position reports to the Director of Sales & Marketing, adheres to Company standards and accepts other responsibilities as assigned.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Support the Sales & Catering team administratively including correspondence, preparing reports, and assisting with reservations. Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner. Exercise decision making skills to direct requests both internal and external. Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation. Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status. Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork. Handle reservations for VIP guests and clients. Ensure that all arrangements, including upgrades and amenities, are handled properly. Coordinate with other departments through verbal and written instructions. Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system. Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues. Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices. Complete additional projects as assigned. Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary. Assists front office team, General Manager and sales team with travel agent and corporate reservations. Assists sales, catering, and accounting team with scheduling, collecting, and ensuring accurate and on time delivery of group deposits. Prepares detailed and quality Group Resumes and internally distributes to all necessary departments to proactively and appropriately convey pertinent group information to team.
QualificationsKNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
High School Diploma required; bachelor’s degree preferred. 1-2 years administrative support experience, additional hotel front desk experience is preferred. Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills. Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy. Communicates clearly, concisely, and openly in all interactions. Has exceptional attention to detail, organizational, analytical and time management skills. Multi-tasks and prioritizes in a fast-paced work environment. Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems. Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS .
PHYSICAL DEMANDS
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times
Benefits
401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off
Room Discounts Employee
Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally.
The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth.
With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
Offices: 11770 US Highway One, Suite 202, North Palm Beach, FL 33408, US
HotelManagementTechnical ServiceAsset ManagementDevelopmentThird Party ManagementJoint Ventureand AcquisitionsHospitalityHotel
Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally.
The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth.
With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
Offices: 11770 US Highway One, Suite 202, North Palm Beach, FL 33408, US
HotelManagementTechnical ServiceAsset ManagementDevelopmentThird Party ManagementJoint Ventureand AcquisitionsHospitalityHotel