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Full-time
high school
Posted 9d ago
~40 hrs/week
Responsibilities
The Lead Customer Service Representative oversees daily banking center operations, provides coaching to staff, and ensures excellent customer service standards are met. They also act as the primary point of contact for complex customer issues and assist management with reporting and administrative duties.
Requirements
Candidates must have a high school diploma and at least six months of customer service experience, with supervisory or leadership experience preferred. Proficiency in Microsoft Outlook, strong organizational skills, and the ability to lift up to 25 lbs are required.
Full job description
Summary:
Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational expectations are met regarding all Customer Service Representative (CSR) related matters. Assists banking center management with operational reports and duties. Expected to perform the duties of a CSR. Serves as the primary point of contact for issues and complex or escalated customer service needs for CSR function. Supports the banking center in achieving sales goals by identifying referral opportunities as well as observing and providing coaching to CSR staff.
Essential Functions:
Excellent Customer Service
Identify Referral Opportunity
Leadership of CSR Line
Operational Control and Reporting
Essential Duties and Responsibilities:
Personally, models the standards of the Bank's Mission, Vision, and Pledge.
Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the CSR staff receives proper coaching and training to identify referral opportunity.
Assists in and completes reports related to Operations as assigned by Banking Center Management.
Develops knowledge of the Bank's products and services.
.
Performs the normal duties of a CSR with accuracy and efficiency as outlined in separate CSR job description.
Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money.
Primary contact for customer issues and complex customer's needs related to CSR function.
Ensures security and dual control procedures as assigned by the Bank are met at all times.
Communicates pertinent information to the CSR staff in a timely manner.
Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
SUPERVISORY RESPONSIBILITIES
Responsible for assisting management in interviewing, hiring, and coordination of training of new CSR hires.
Charged with assigning and directing work, assists with coaching, training, and evaluating performance.
Addresses complaints and resolves issues relating to the CSR line.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Qualifications
High school diploma required.
Supervisory or proven leadership experience preferred with a minimum of six months of CSR experience required.
Related keywords
BankingCustomer ServiceLeadershipOperationsSalesCoachingReportingCash HandlingComplianceMicrosoft Outlook 365SecurityAuditsTrainingSupervisionFinancial ServicesReferral Opportunities
With over 150 years as a community-focused, regional financial services partner, WesBanco Inc. (NASDAQ: WSBC) and its subsidiaries build lasting prosperity through relationships and solutions that empower our customers for success in their financial journeys. Customers across our ten-state footprint choose WesBanco for the comprehensive range and personalized delivery of our retail and commercial banking solutions, as well as trust, brokerage, wealth management and insurance services, all designed to advance their financial goals. Through the strength of our teams, we leverage large bank capabilities and local focus to help make every community we serve a better place for people and businesses to thrive.
Offices: 1 Bank Plaza, Wheeling, West Virginia 26003, US
Internet BankingMobile BankingCheckingSavingsTime DepositsLoansMortgage LendingBusiness CheckingBusiness SavingsTreasury Management
How much do Customer Service & Support jobs in Ohio pay?
Based on 2453 listings with disclosed salaries, most customer service & support jobs in Ohio pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Ohio right now?
There are currently 29,651 open customer service & support positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ohio?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Great Clips Inc., Kroger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ohio?
Yes — 1398 of the 29651 open customer service & support positions offer remote or hybrid work (682 remote, 716 hybrid).
How do I apply for Customer Service & Support jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.