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Full-time
bachelor degree
Competitive salary, Benefits, 401k
Posted 9d ago
~40 hrs/week
Responsibilities
The representative will serve as a primary point of contact for customers, managing quotations, order processing, and commercial support. They will collaborate with internal departments to ensure accurate pricing, timely delivery, and high levels of customer satisfaction.
Requirements
Candidates should have experience in inside sales, customer service, or order management and possess strong communication and organizational skills. Proficiency in Microsoft Office is required, while a bachelor's degree and experience with ERP/CRM systems are preferred.
Full job description
Schedule: Monday-Friday, 8:00 AM-5:00 PM (Full-Time, On-Site) Compensation: Competitive salary based on experience + Benefits & 401k Day #1
We're seeking an Inside Sales & Commercial Support Representative to join our growing team in the Dayton area. In this role, you'll serve as a critical link between customers, outside sales representatives, and internal departments, ensuring accurate quotations, efficient order processing, exceptional customer service, and seamless commercial support.
This is an excellent opportunity for candidates looking to build a long-term career and grow into roles such as Technical Sales, Outside Sales, Account Management, Sales Operations, Customer Success, or Commercial Leadership.
Why You'll Love This Opportunity
Stable, growing company with strong career advancement opportunities
Develop valuable skills in sales, customer support, quoting, pricing, and account management
Work closely with customers and sales professionals in a collaborative environment
Gain exposure to technical products and B2B commercial operations
Clear career path into sales, account management, and commercial leadership roles
What You'll Do
Customer Service & Inside Sales Support
Deliver exceptional customer service through timely and accurate support
Serve as the primary point of contact for customer inquiries related to pricing, quotations, orders, delivery schedules, and commercial terms
Build strong customer relationships that drive satisfaction, loyalty, and repeat business
Provide proactive updates regarding order status, lead times, quotations, and issue resolution
Handle customer requests professionally, accurately, and with urgency
Quote Management & Sales Support
Prepare and issue quotations for parts, tooling, components, equipment, and related products
Validate pricing and ensure alignment with established commercial guidelines
Coordinate with engineering, operations, purchasing, and other departments to obtain technical information, specifications, and lead times
Track outstanding quotations and follow up to support quote conversion and revenue growth
Support outside sales representatives throughout the sales process
Order Management & Commercial Operations
Enter and process customer orders accurately within ERP systems
Monitor open orders, backlog reports, and delivery commitments
Communicate proactively regarding delays, lead times, and customer expectations
Support pricing consistency and margin objectives
Identify and escalate pricing discrepancies, commercial concerns, and non-standard requests
Maintain accurate CRM records, customer information, and sales activity documentation
Professional Development
Develop technical product knowledge and commercial expertise
Participate in customer meetings and sales activities when appropriate
Build consultative selling, relationship management, and business development skills
Complete ongoing training designed to prepare high performers for expanded sales responsibilities
Other duties as assigned.
Qualifications
Required
Experience in Inside Sales, Customer Service, Sales Support, Commercial Support, Order Management, Customer Success, or Sales Operations
Strong communication and relationship-building skills
Customer-focused mindset with a consultative approach
Ability to manage multiple priorities while maintaining exceptional follow-through
Strong organizational and problem-solving abilities
Ability to thrive in a fast-paced environment with changing priorities
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
Ability to collaborate effectively across departments and teams
Preferred
Bachelor's degree in Engineering, Science, Business, or a related field
Experience with ERP and CRM systems
Background in manufacturing, industrial, engineering, technical, or B2B environments
Experience preparing quotations, processing orders, or supporting sales teams
Ability to interpret technical drawings, prints, or specifications
Previous experience in Technical Sales, Customer Support, or Commercial Operations
Ideal Backgrounds
Candidates may have experience as a:
Inside Sales Representative
Customer Service Representative
Sales Support Specialist
Commercial Support Coordinator
Sales Operations Coordinator
Customer Success Representative
Order Management Specialist
Account Coordinator
Business Development Representative
Technical Sales Support Representative
Customer Support Specialist
Sales Administrator
Apply Today
If you're looking for an opportunity to make an impact, build strong customer relationships, and develop a rewarding career in sales and commercial operations, we'd love to hear from you!
#Corporate
Keywords: Inside Sales Representative, Sales Support Specialist, Customer Service Representative, Commercial Support Representative, Customer Success Representative, Sales Operations Coordinator, Order Management Specialist, Quotation Specialist, CRM, ERP, B2B Sales, Technical Sales Support, Manufacturing Jobs, Industrial Sales, Account Management, Business Development Representative, Customer Support, Dayton Jobs, Inside Sales Jobs, Sales Support Jobs, Customer Service Jobs Dayton OH.
Related keywords
Inside SalesCustomer ServiceOrder ManagementQuotationPricingCRMERPB2BTechnical SalesManufacturingIndustrialAccount ManagementBusiness DevelopmentSales OperationsCustomer SuccessLead Times
Precisely What You Need.
Precisely When You Need It.
Precisely DRT
Industry
Machinery Manufacturing
Company size
501-1,000 employees
Founded
1949
Headquarters
Dayton, Ohio
LinkedIn followers
1,939
DRT Holdings, LLC. is a manufacturer and supplier of precision tools, systems and specialized components organized in three business segments:
1) Metal Packaging Systems (MPS). The original innovator of easy-open end systems for beverage cans, MPS is now one of the largest supplier of easy-open end system parts and tooling in the world.
2) Aerospace manufactures precision machined engine and rocket propulsion components, brake parts, and power generation precision parts.
3) The Precision Group consists of 3 plants focused on solving customer's design and quick turn-around needs in exact machining, assembly, powder coating, and design.
DRT Holdings, Inc. is growing through the use of advanced planning and design software to consistently deliver high quality, precision, and reliability. We are committed to the value-added services and capabilities that lead to a true manufacturing partnership. • Sophisticated resource planning software to adapt to customer needs • Leading-edge design software • Multi-disciplined, market-focused teams of engineers and technicians • A culture of quality that delivers precision, aesthetically perfect components with meticulous documentation We have 9 locations in the United States and one in Europe. Please visit www.drtholdingsinc.com for more information.
Offices: 618 Greenmount Blvd, Dayton, Ohio 45419, US · 1950 Campbbell Rd, Sidney, Ohio 45365, US · 1985 Campbell Rd, Sidney, Oh 45365, US · 2533 Technical Drive, Miamisburg, Ohio 45342, US · 3520 Fieldstone Trace, Midland, North Carolina 28107, US
Manufactures Precision ToolsMetal Packaging Systemsand Power Systems and Aerospace Components
How much do Customer Service & Support jobs in Ohio pay?
Based on 2453 listings with disclosed salaries, most customer service & support jobs in Ohio pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Ohio right now?
There are currently 29,651 open customer service & support positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ohio?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Great Clips Inc., Kroger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ohio?
Yes — 1398 of the 29651 open customer service & support positions offer remote or hybrid work (682 remote, 716 hybrid).
How do I apply for Customer Service & Support jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.