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$21/hr–$25/hr
Full-time
Medical insurance, Dental insurance, Vision insurance, Paid time off, 401(k) plan, Professional development opportunities
Posted 10d ago
~40 hrs/week
Responsibilities
The Veterinary Receptionist serves as the primary point of contact for clients, managing front desk operations, appointment scheduling, and payment processing. They also coordinate with the medical team to relay communications and maintain accurate electronic medical records.
Requirements
Candidates must have at least one year of experience in a veterinary or medical clinical setting and proficiency with practice management software. Strong communication skills, the ability to handle animals, and a compassionate approach to sensitive client interactions are required.
Full job description
Pure Paws Veterinary Care of Hudson Square is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.
Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Professional development opportunities
Employee pet discount because we know your pets are family, too.
Salary: $21 - $25 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: This position is scheduled for 30–40 hours per week, working four 10-hour shifts Monday through Friday.
Responsibilities
Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Qualifications
Minimum 1 year of experience as a veterinary receptionist, veterinary CSR, or medical receptionist in a clinical setting
Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
Strong verbal and written communication skills, including active listening and conflict resolution
Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients
About Pure Paws Veterinary Care — Hudson Square
Pure Paws Veterinary Care of Hudson Square is a full‑service, modern animal hospital serving the vibrant SoHo, West Village, Tribeca, and NYU neighborhoods of New York City. We take a personalized, compassionate approach to your pet’s health, designing tailored wellness plans that consider each animal’s unique needs.
Our facility is equipped with advanced diagnostic tools, including digital radiography and ultrasound, so we can offer comprehensive care ranging from routine exams and dental care to surgery and in-house lab testing.
At Hudson Square, our experienced team of veterinarians, technicians, and support staff works every day to deliver expert, stress-free care. We value preventive medicine, client education, and building long-term relationships with our patients and their families.
We value the importance of the human-animal bond and realize the depth of emotions that are a part of this bond. At Caring Hands Animal Hospital you may stay with your pet during all aspects of the office visit and medical treatments. If your pet is hospitalized you are always welcome to visit during hospital hours. If your pet needs to be taken to the treatment room during an appointment, you may come right along with them! We have 6 locations and are actively growing.
Offices: 5675 Stone Road, Suite 200, Centreville, Virginia 20120, US
Veterinary and Animal CareVeterinaryHospitalHealth CarePet
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