Niagara Falls, New York, United States · On-site
The Asian Casino Host is responsible for the recognition and maintaining of High Stake Players (VIP Guests) of the Seneca Gaming Operation, focusing on Asian players. The incumbent in this position will promote the Playe…
Skills: Customer Service, Mandarin Chinese, Cantonese, English Fluency, Relationship Management
Holbrook, New York, United States · On-site
Job Description The ideal Key Holder is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from assisting managers with daily operations o…
Skills: Customer Service, Store Operations, Team Leadership, Inventory Management, Merchandising
Buffalo, New York, United States · On-site
The Kitchen Worker is responsible for all operations for their specific area. Preparing tableware for washing, collecting all soiled pots, washing and re-stacking cleaned pots on shelves; removing garbage and refuse for …
Skills: Dishwashing, Kitchen Sanitation, Industrial Cleaning, Customer Service, Waste Management
Batavia, New York, United States · On-site
$16/hr–$23/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Product Selection, Merchandise Expertise, Customer Service, Collaboration, Accountability
Yorktown, New York, United States · On-site
$17/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Merchandising, Product Availability, Pricing, Signage, Organization
DeWitt, New York, United States · On-site
$16/hr–$23/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Cashiering, Loyalty Program Engagement, Collaboration, Accountability
Bay Shore, New York, United States · On-site
$17/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Merchandising, Collaboration, Accountability, Communication
Bay Shore, New York, United States · On-site
$17/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Sales, Product Knowledge, Collaboration, Accountability
Clay, New York, United States · On-site
$16/hr–$23/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Merchandising, Apparel Expertise, Collaboration, Accountability
Clay, New York, United States · On-site
$16/hr–$23/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Product Selection, Merchandise Expertise, Collaboration, Accountability
Clay, New York, United States · On-site
$16/hr–$23/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Product Knowledge, Communication, Collaboration, Accountability
Syracuse, New York, United States · On-site
$16/hr–$23/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Cashiering, Loyalty Program Engagement, Communication, Collaboration
Town of Niagara, New York, United States · On-site
$16/hr–$23/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Merchandising, Apparel Expertise, Collaboration, Accountability
Melville, New York, United States · On-site
At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitiv…
Skills: Sales, Collections, Customer Service, Loan Management, Multitasking
Niagara Falls, New York, United States · On-site
The Cage Cashier is responsible for providing monetary services for casino guests, including, but not limited to: exchanging casino chips, coins and tickets for cash; processing advances drawn from credit and debit cards…
Skills: Cash Handling, Customer Service, Currency Exchange, Data Entry, Mathematical Skills
Buffalo, New York, United States · On-site
The Culinary Attendant, EDR is required to maintain the food stations in the EDR. Their primary responsibility is to ensure the product is fresh and stocked at the levels determined by the Culinary Shift Manager on duty.…
Skills: Customer Service, Food Handling, Food Safety, Communication Skills, Conflict Resolution
Garden City, New York, United States · On-site
$31k–$90k/yr
POSITION SUMMARY Registered Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular intera…
Skills: Client Relationship Management, Financial Services Knowledge, Microsoft Office, Interpersonal Skills, Time Management
Garden City, New York, United States · On-site
$31k–$90k/yr
POSITION SUMMARY Registered Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular intera…
Skills: Client Relationship Management, Financial Services Knowledge, Microsoft Office, Interpersonal Skills, Time Management
Garden City, New York, United States · On-site
$66k–$95k/yr
Be home in time for dinner! At Le Pain Quotidien, we believe exceptional hospitality starts with purpose, in our ingredients, our standards, and how we care for people. When you join LPQ, you become part of a 35-year-old…
Skills: Restaurant Leadership, Team Development, Guest Experience Management, P&L Management, Inventory Control
Niagara Falls, New York, United States · On-site
The Officer is responsible for properly executing security duties on an assigned shift, adequately protecting the life and property of guests, team members and Seneca Gaming Corporation property while maintaining guest s…
Skills: Security Operations, Conflict Resolution, Guest Service, Patrolling, CPR/First Aid
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The Asian Casino Host focuses on recognizing and maintaining relationships with high-stake Asian VIP guests to promote loyalty and repeat visitation. Responsibilities include managing the Player's Club enrollment, coordinating Asian marketing materials, and providing exceptional guest services.
Candidates must be at least 18 years old with a high school diploma and at least one year of casino customer service experience. Fluency in English, Mandarin Chinese, and Cantonese is required, along with proficient computer skills.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Welcome Seneca Gaming Operation Guests, summarize the benefits of membership in the Player’s Club, and encourage guests to enroll. Develop and maintain a database of patrons on behalf of the gaming operation.
2. Build long-term relationships with assigned Player’s Club members to promote repeat visits and patron loyalty using various direct marketing tools.
3. Assist in Asian public relations and the development and creation of Asian marketing materials and events.
4. Authorize the issuance of casino complementaries as approved by management.
5. Assist other departments to improve communication with Asian patrons.
6. Greet and check in guests and accept and inspect all Player’s Club applications.
7. Enroll applicants into the Player’s Club and enter all information into the computer system as required, verifying accuracy of all given information by reviewing the appropriate applicant’s identification.
8. Promote participation in the Player’s Club Activities.
9. Hand out Player’s Club cards to members as well as assist with retrieval of lost cards. Address member concerns about the point systems in a friendly and caring manner.
10. Continue to learn and remain current on all Player’s Club redemption processes and communicate this information to all guests in a friendly, helpful and respectful manner.
11. Keep abreast of all Gaming and community events in order to answer questions guests may have.
12. Practice quality, helpful and respectful guest services, which include, but are not limited to, resolving immediate concerns such as retrieving change for guests, signing machine logbooks, verifying, and expediting.
13. Award promotional items to winners of Player’s Club special promotions.
14. Complete all necessary paperwork and reports as needed/required by supervisor.
15. Enter information promptly and accurately into the computer system. Monitor and review computer databases for entry errors, duplicate accounts and other corrections as needed to ensure accuracy of information.
16. Assist the Marketing Department in special events, to include but not limited to, anniversaries and special promotions. Associate must be willing to costume dress for the occasion.
17. Inform supervisor of department inventory supply needs.
18. Assist in training of Associate Casino Hosts.
19. Adhere to strict confidentiality in all matters.
20. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
21. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
22. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
23. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
24. Attend all necessary meetings.
25. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. One (1) year of casino experience in a customer service role is required.
4. Previous customer service and experience with the Asian community required.
5. Must have the ability to speak, read and write fluently in Mandarin Chinese, Cantonese and preferably other Asian languages and dialects. Must also be fluent in English.
6. Must have proficient computer skills. ACSC casino software experience and knowledge of player rating system preferred.
7. Must be able to work in an intense and fast-paced environment.
8. Must present a professional appearance and demeanor.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
5. Must have the ability to speak fluently, to read and write in Mandarin Chinese, Cantonese and preferably other Asian languages and dialects. Must also be fluent in English.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino.
2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Not all 8 hours are created equal ... We have the BEST! #TheBest8Hours
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations. The company operates world-class facilities offering more than 6,000 slot machines, 140 table games, 1,000 hotel rooms, a championship golf course and other related amenities. Established by the Seneca Nation of Indians in August of 2002, Seneca Gaming Corporation is the umbrella company of three incredible gaming and resort destinations, and an award-winning golf course. With our wide array of services and amenities, there are literally hundreds of exciting opportunities to grow your career with us. From Table Games Dealers to Culinary Professionals, Advertising and Marketing experts to Hospitality and Spa, there’s a role for everyone! And with guests from all over the world, no two days are ever alike! You’ll never be bored here – that’s why we like to think we have The Best 8 Hours around. View a FULL LIST of current career opportunities: thebest8hours.com
Offices: 310 4th St, Niagara Falls, New York 14303, US · 1 Fulton St, Buffalo, New York 14204, US · 777 Seneca Allegany Blvd, Salamanca, New York 14779, US · 700 Falls St, Niagara Falls, New York 14303, US
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