Customer Service & Support Jobs in New York (Now Hiring) — 30,168 open — Page 126

Siewert Equipment, a Division of Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the water, waste-water, industrial, process, heating, and cooling markets. 

Job Title: Inside Sales Representative

Department: Inside Sales, Albany Office

Location:  Albany, New York

Reports To: Sales Manager

Job Overview:

Inside Sales Representatives are responsible for fielding customer requests (internal & external); assessing the customers’ needs and providing solutions in a timely manner; preparing customer proposals, supporting pre-order and post-order processes; and building relationships with customers and principals. A successful associate will be a motivated individual with a high level of organization and technical expertise to support both internal and external customers. Essential characteristics for this position include excellent oral and written communication skills, teamwork, attention to detail, a sense of urgency, and understanding of the customer experience

Our Most Successful Inside Sales Representatives:

• Possesses superior communication, analytical, and organizational skills  
• Exhibit goal-oriented behaviors and a customer-focused attitude 
•  Customer-focused with the ability to cultivate relationships with customers and build rapport
• Self-motivated and demonstrates a strong sense of urgency
• Apply extensive attention to detail to all tasks
• Toggle between projects and responsibilities with ease
• Demonstrate mechanical aptitude 
• High School Diploma Required – 2 or 4 year-degree with emphasis in mechanical or technical field is a plus
• 2-3 years of related experience preferred
• Must be able to pass background and reference checks, as well as a drug test

Scope of Responsibility:

• Effectively communicate with a broad array of customers, including engineering, maintenance, and purchasing staff.
• Review and evaluate various RFQs & specifications.
• Provide professional and prompt responses via phone, fax, email, in‐person, etc.
• Prepare quotations and proposals, and execute a follow‐up process utilizing company tools and guidelines.
• Provide professional and prompt responses via phone, fax, email, in‐person, etc.
• Always provide a positive customer experience
• Maintain customer contact information, per current procedures. 
• Provide prompt technical & administrative assistance to all internal customers.
• Develop and maintain product expertise and market understanding.
• Maintain positive relationships with principals and establish effective marketing practices for their products.
• Keep an organized & resourceful work environment.
• Be a role model for constant learning and improvement.
• Occasional travel for training or other business purposes.
• Perform all other duties as assigned

Cummins-Wagner Gives Back to Employees: 

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Short & Long-Term Disability Insurance

Our History:

Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP and sold the company to their employees in 1985.

Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!

As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.

Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.

Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.