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Customer Service Support Staff - Downtown Minneapolis
Minneapolis, Minnesota, United States · On-site
Entry level
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$16/hr–$24/hr
Full-time
high school
Posted 16d ago
~40 hrs/week
Responsibilities
The Ambassador manages player's club enrollments, assists in the execution of casino promotions and events, and provides guest information. They are also responsible for handling coupon redemptions, booking hotel rooms, and maintaining accurate guest records.
Requirements
Candidates should have a high school diploma or GED and preferably one year of experience in hospitality, marketing, or customer service. Basic computer proficiency and the ability to secure a Gaming Regulatory Authority license are required.
Full job description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.
SUMMARY
If you’re outgoing, friendly, and have a passion for guest service – this position is for you! Welcome to the introductory world of Grand Casino marketing, from enrolling new player’s to assisting in execution of events, promotions, and entertainment acts to answering Guest questions and booking hotel rooms, this marketing ambassador position is just what you’re looking for.
MEETING PERFORMANCE EXPECTATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION
Maintains knowledge of current casino amenities, promotions, events, and entertainment happenings and acts as a resource by providing Guests and Associates with accurate information.
Assists in the execution of casino promotions, events, drawings, and entertainment from setup to teardown.
Promotes player’s club loyalty by maintaining a strong working knowledge of club benefits and educating Guests about offerings.
Maintain a strong working knowledge of the current software functionality of the player’s club system, including enrolling new members, maintaining Guest accounts, and redemption of points, coupons, and comps.
Thorough understanding of drawing software and how to properly execute drawings.
Ability to emcee promotional events in a professional and respectful manner.
Maintain a high level of accuracy for coupon redemption; including coding and commenting for coupon tracking, as well as maintenance and accountability of company issued funds.
Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department.
Ability to follow proper operational practices as it relates to the marketing department and property.
Held accountable to a high degree for maintaining confidentiality of Guest information, as well as accurate and thorough company records.
Listens to Guest complaints and concerns, resolves issues, or directs issues to appropriate department for resolutions.
Upsell properties and amenities by informing Guests of offerings and upcoming events.
Maintains excellent communication skills and good working relations with other departments.
Assists in the flow of communication throughout the operation and attends ongoing communication meetings.
Maintains a strong working knowledge of proper emergency procedures; contacting security and emergency medical technicians when needed and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary, to report emergency situations.
Maintains log of phone calls – reports problems accordingly to appropriate department/Associate(s).
Administers paging or overhead announcements in a clear, professional voice.
All other duties as assigned.
LEADERSHIP FRAMEWORK
Serves and develops others by building relationships.
Fosters an inclusive workplace where inclusion and individual differences are valued.
Collaborates across boundaries to achieve common goals.
Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
Sets direction and influences others to translate vision into action.
Demonstrates drive for continued personal and professional growth.
EDUCATION and/or EXPERIENCE
High school diploma, general education degree (GED), or the ability to pass our Basic Skills Assessment
One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred.
Basic computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with internet research and email communication.
Money-handling experience preferred.
MATHEMATICAL SKILLS
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
REASONING ABILITY
Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
PHYSICAL DEMANDS
Talk and hear; ability to communicate effectively.
See and adjust focus to include close, distance, depth, and peripheral vision;
Stand, walk, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl;
Handle objects, tools, and controls; reach with arms and hands.
Be able to lift and carry objects up to 25 lbs.
WORK ENVIRONMENT
While performing the duties of this job, the associate is regularly exposed to:
A low-to-moderate noise level (offices).
A moderate-to-loud noise level (public areas).
SPECIAL QUALIFICATIONS
Must be able to secure license from Gaming Regulatory Authority.
Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Our children will be economic players because of the seeds we plant today.
Industry
Gambling Facilities and Casinos
Company size
51-200 employees
Founded
1991
Headquarters
Onamia, Minnesota
LinkedIn followers
4,152
Mille Lacs Corporate Ventures (MLCV) was created by the tribal government of the Mille Lacs Band of Ojibwe to manage the business affairs of the Band. We are committed to advancing our vision of building a sound economic future for generations to come. Today, our businesses are a thriving economic force in East Central Minnesota and beyond.
Offices: 700 Grand Ave, Onamia, Minnesota 56359, US
How much do Customer Service & Support jobs in Minnesota pay?
Based on 1853 listings with disclosed salaries, most customer service & support jobs in Minnesota pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Minnesota right now?
There are currently 15,004 open customer service & support positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Minnesota?
Companies currently hiring include Domino's, Kwik Trip, Inc., Hy-Vee, Inc., Bagel Brands, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Minnesota?
Yes — 935 of the 15004 open customer service & support positions offer remote or hybrid work (336 remote, 599 hybrid).
How do I apply for Customer Service & Support jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Minnesota