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General Manager(01990) - 602 South First Street Suite 1
Willmar, Minnesota, United States · On-site
Mid level$1.3B raised
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Full-time
Medical, Dental, Vision, Retirement
Posted 15d ago
~40 hrs/week
Remote in Minnesota, United States, Wisconsin, United States
Responsibilities
Responsible for handling telephone calls from physicians and providing expert knowledge of services and programs. The role involves coordinating with internal departments to optimize routing practices and managing complex emergent situations.
Requirements
Requires two to three years of customer service experience and strong computer proficiency. Preferred candidates have experience in fast-paced healthcare environments and knowledge of specialty software like Cerner or AMiON.
Full job description
About Children’s Minnesota
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Position Summary
This position is responsible for answering telephone calls; providing personalized seamless service to physician callers; responding to inquiries with expert knowledge of physicians, services, and programs; working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers; and prioritizing complex and emergent situations. Incumbent may need to access 3-4 software systems within one call. Incumbent will also participate in staff training and act as a resource for co-workers when necessary.
General
Two to three years of customer service experience. Strong basic computer and keyboarding skills. Demonstrated excellent written, verbal and interpersonal communications skills. Demonstrates a pleasant telephone voice and helpful manner. Ability to work effectively with minimum supervision, while understanding role as part of a team. Must have strong interpersonal communication skills, including excellent problem solving and follow up skills. Proven strong analytical skills with ability to identify problems and initiate solutions. Demonstrates a forward-thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare providers accessing the service, and the primary/secondary clients. Knowledge of general computer software, including Microsoft Office.
Preferred Qualifications: Telephone-based customer service experience. Fluid knowledge of common medical and hospital terminology required. Experience working in a fast-paced healthcare environment, preferably including clinician interaction. * Knowledge of specialty software, including Infinity, E-Centaurus, Cerner, and/or AMiON.
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
With the most pediatric experts in the region, Children’s Minnesota is dedicated to being #TheKidExperts.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1924
Headquarters
Minneapolis, MN
LinkedIn followers
41,658
Total funding
$300K
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood.
An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kid Experts in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital.
Children's Minnesota privacy policy: https://www.childrensmn.org/privacy-policy/
Offices: 2525 Chicago Avenue South, Minneapolis, MN 55404, US · 6050 Clearwater Drive, Minnetonka, MN 55343, US · 1835 W. County Road C, Roseville, MN 55113, US · Woodwinds Oak Center, 1825 Woodwinds Drive, Suite 400, Woodbury, MN 55125, US · 345 North Smith Avenue, Saint Paul, MN 55102, US
How much do Customer Service & Support jobs in Minnesota pay?
Based on 1853 listings with disclosed salaries, most customer service & support jobs in Minnesota pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Minnesota right now?
There are currently 15,004 open customer service & support positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Minnesota?
Companies currently hiring include Domino's, Kwik Trip, Inc., Hy-Vee, Inc., Bagel Brands, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Minnesota?
Yes — 935 of the 15004 open customer service & support positions offer remote or hybrid work (336 remote, 599 hybrid).
How do I apply for Customer Service & Support jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Minnesota