For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across …
Skills: Customer Service, Phone Etiquette, Appointment Scheduling, Microsoft Outlook, Microsoft Excel
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Skills: Vehicle Detailing, Inventory Management, Time Management, Data Entry, Driving
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HR Service Center Representative (Hybrid) - Limited Tenure
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J.P. Morgan Wealth Management – Private Client Advisor - Bloomington and Chaska, MN (including surrounding area)
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$21/hr–$22/hr
Full-time
Paid Time Off (PTO), Career Growth & Opportunity for Advancement, Fertility & Adoption Assistance, Medical Insurance, Dental Insurance, Vision Insurance
Posted 15d ago
~40 hrs/week
Responsibilities
Handle inbound and outbound calls to schedule service appointments and provide exceptional client experiences. Follow scripts and guidelines to advise on maintenance, check for recalls, and meet monthly call volume and appointment goals.
Requirements
Requires at least six months of high-volume call center experience and strong proficiency in Microsoft Office. Candidates must possess excellent communication skills and the ability to work flexible hours in a fast-paced environment.
Full job description
For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.
We lead with innovation, technology, and a promise to deliver an exceptional experience every time.
And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.
At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.
Compensation: $21.00-$22.00/hr depending on experience!
What You’ll Do:
Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments, advise on recommended maintenance, confirm scheduled appointments, and reschedule missed appointments
Perform outbound follow-up calls for due and overdue service clients, Special Order Parts (SOP) notifications, scheduling calls, and any additional outbound calls requested by management
Master and follow all training materials including inbound Service Call Guide (script)and Strategic Responses (word tracks) to accurately answer all client questions
Check for open recalls; keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
Utilize the BDC SharePoint to search for answers to client questions prior to transferring the phone call to a Service Advisor
Meet or exceed minimum monthly call and appointments set goals and expectations (subject to change based store list assigned per management discretion)
Month 4: 8 Calls per hour, 2.8 Appointments per hour, Call rater at 85% or above
Month 5-8 : 10 Calls per hour, 3 Appointments per hour, Call rater at 90% or above
Month 9+: 12 Calls per hour, 3.5 Appointments per hour, Call rater at 90% or above
Embrace and exhibit Walser CORE values
Must wear hard-toed shoes and slip resistant footwear in when in dealership service department
Must wear safety eyewear at all times when in dealership service departments
All other duties, tasks and/or projects as assigned
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded
What You Bring:
Average 12 calls per hour inbound and outbound calls
Dual computer screens
Keyboarding – 8 hours per day
Telephone – 8 hours per day
Must be able to meet the following daily duties:
Must be punctual and reliable with the ability to work flexible hours
Must have excellent verbal and written communication skills
Must have strong customer service experience
Must have strong computer skills, including Microsoft Outlook, Excel and Word
Solid understanding of product information related to all dealerships, vehicles, and maintenance/repair services provided by the service departments
Solid understanding and adherence to the Service BDC Policies and Procedures Manual
Six months of prior high-volume call center or similar experience (e.g., collections, etc.)
What’s In It For You?
Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
Employee Discounts: Enjoy exclusive employee discounts across products and services.
Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
Employee Assistance Program (EAP) – Support for personal and professional challenges
Referral Program – Earn referral bonuses for referring talented candidates
Apply today and help drive operational excellence at Walser Automotive Group!
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
Walser’s progressive commitment to growth, innovation, and the customer experience is changing the car-buying journey.
Industry
Motor Vehicle Manufacturing
Company size
1,001-5,000 employees
Founded
1956
Headquarters
Bloomington, MN
LinkedIn followers
8,447
Walser Automotive Group has been family-owned in Minnesota for over 70 years. We lead with our “Best Price First” philosophy—offering the lowest price upfront and transparently, with no need for haggling.
We proudly sell and service 22 leading import and domestic brands across our locations in Minnesota, Kansas, and Illinois, offering a diverse selection to meet the needs of every customer.
Walser is deeply committed to building stronger communities through meaningful investments and giving back. A portion of the sale or service of every car is donated to the Walser Foundation, supporting local organizations that focus on education and workforce development.
Diversity, equity, and inclusion are core to who we are. Through our Employee Resource Groups like Women of Walser, Drive with Pride, the Asian Hmong Alliance, and Veterans at Walser, we foster an inclusive environment where all employees and customers feel valued while actively supporting DEI initiatives across our communities.
Offices: Walser Automotive Group, LLC, 4401 American Blvd W, Bloomington, MN 55437, US · 4601 American Blvd. West, Bloomington, MN 55437, US · 8000 Penn Ave S, Bloomington, MN 55431, US · 2775 Hwy 35W N, Roseville, MN 55113, US · 314 Mainstreet, Hopkins, MN 55343, US
How much do Customer Service & Support jobs in Minnesota pay?
Based on 1853 listings with disclosed salaries, most customer service & support jobs in Minnesota pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Minnesota right now?
There are currently 15,004 open customer service & support positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Minnesota?
Companies currently hiring include Domino's, Kwik Trip, Inc., Hy-Vee, Inc., Bagel Brands, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Minnesota?
Yes — 935 of the 15004 open customer service & support positions offer remote or hybrid work (336 remote, 599 hybrid).
How do I apply for Customer Service & Support jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Minnesota