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Full-time
bachelor degree
Posted 8d ago
~40 hrs/week
Responsibilities
The Shift Manager is responsible for overseeing daily restaurant operations, including managing staff, inventory, and cash control to maximize profitability. They ensure high standards of quality, service, and cleanliness while training crew members and resolving operational issues.
Requirements
Candidates must have at least 6 months of restaurant industry experience and a college degree or equivalent operations experience. The role requires the ability to stand for long periods, lift up to 50 pounds, and maintain ServSafe certification.
Full job description
Lima, OH
Statement of Purpose:
The Shift Manager is responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Shift Manager; however, with each certification you will be qualified and expected to provide additional leadership in one or more additional areas (Open/Close, Kitchen and/or Customer Service). The Shift Manager is responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.
The Shift Manager is responsible for managing shifts as well as operating and maintaining the restaurant to maximize profitability and customer satisfaction.
ACCOUNTABILITIES:
Sales and Profits
Builds sales by promoting customer satisfaction.
Manages costs by communicating and monitoring crew prep and production levels.
Tracks waste levels using established procedures.
Staffing
Develops crew members to meet Q.S.C. standards and procedures.
Uses shift plan to organize and manage crew before and during shifts.
Maintains current accurate crewmember roster.
Quality
Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
Monitors product quality by managing crew performance and providing specific feedback.
Service
Takes service times and determines efficiency.
Trains crew to respond promptly to customer needs.
Trains crew in customer courtesy.
Evaluates slow production points and takes corrective action.
Manages shift to meet service goals and customer satisfaction.
Cleanliness
Trains crew to maintain restaurant cleanliness during shift.
Follows, manages and evaluates restaurant cleaning plan; reports status to the Restaurant Manager or General Manager.
Training
Assists the Restaurant Manager or General Manager in training crew in new products.
Assists the Restaurant Manager or General Manager in executing the Crew Orientation and Training process.
Assists the Restaurant Manager or General Manager in training new crew in position skills and to meet company standards.
Cross-trains crew as necessary for efficient coverage of positions during shifts.
Conducts specific training to resolve problems (i.e., food cost).
Controls
Follows flowcharts, prep, and "build-to" charts.
Monitors inventory levels to ensure product availability; orders product as projected.
Manages security of cash, product and equipment during shifts.
Follows restaurant priorities set by the Restaurant Manager or General Manager.
Follows restaurant plan set by the Restaurant Manager or General Manager.
Identifies and solves problems affecting sales and profits.
Manages shift to consistent Q.S.C. level of 80% or better.
Policies and Procedures
Follows all procedures outlined in the Operations Manual.
Maintains safe working conditions in restaurant as outlined by company policies and procedures.
Follows and enforces company policies for cash control.
Reports accidents promptly and accurately.
Follows procedures for resolving operational problems indicated by Health Department Inspections.
Knows register procedures for discounts and promotions.
Manages shifts effectively using "Managing Better Shifts (MBS)" or similar checklist.
Administration
Performs administrative duties as required by the Restaurant Manager or General Manager.
Maintenance
Follows guidelines of the Preventative Maintenance Program.
Follows procedures for reporting and documenting maintenance problems.
Employee Relations
Uses consistent practices in managing performance problems with the crew.
Manages crew in a manner which maximizes retention.
Follows company grievance process.
Follows restaurant plan to reduce crew turnover.
Provides consistent communication between crew and management personnel.
Performance Management
Takes appropriate corrective action in response to performance problems of crew; notifies the appropriate manager.
EMPLOYMENT STANDARDS:
Knowledge
Wendy's operating systems and procedures.
Wendy's policies and procedures related to job responsibilities.
Supervisory practices.
Crew Orientation and Training program.
Federal, state and local employment laws.
Education
College degree or equivalent experience in operations.
Experience
6 months experience in the restaurant industry.
Valid Drivers License
Must be able to perform all restaurant operations positions/functions
Other Physical Requirements
Must be at least 18 years of age
Ability to quickly become knowledgeable about and able to train others in Wendy’s systems (i.e., WeLearn, etc) and on employee development programs
The Shift Manager position requires standing for long periods of time without a break
The Shift Manager job requires being able to meet the requirements of all subordinate positions.
Physical inspections of all areas of restaurant
Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements.
Must be able to stand for prolonged periods of time.
Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved
Ability to multi-task while maintaining composure and giving sound advice and direction.
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus.
Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Flexibility to work a 40+ hour work week.
Must be available to report to work promptly and regularly, and to work all day parts and days of the week.
Wendy’s: Serving up the best hamburger around, made with fresh, never frozen beef, since 1969.
Industry
Restaurants
Company size
10,001+ employees
Founded
1969
Headquarters
Dublin, Ohio
LinkedIn followers
237,137
Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality Is Our Recipe®”, which remains the guidepost of the Wendy's system. Wendy's is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy's Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. This is most visible through the Company's support of the Dave Thomas Foundation for Adoption® and its signature Wendy's Wonderful Kids® program, which seeks to find a loving, forever home for every child in the North American foster care system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. For details on franchising, connect with us at www.wendys.com/franchising.Visit www.wendys.com and www.squaredealblog.com for more information and connect with us on X and Instagram using @wendys, and on Facebook at www.facebook.com/wendys.
*Fresh beef available in the contiguous U.S., Alaska, and Canada.
Offices: 1 Dave Thomas Blvd, Dublin, Ohio 43017, US
Snack FoodRestaurantsRetailFood and BeverageFood Processing
How much do Customer Service & Support jobs in Minnesota pay?
Based on 1801 listings with disclosed salaries, most customer service & support jobs in Minnesota pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Minnesota right now?
There are currently 14,731 open customer service & support positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Minnesota?
Companies currently hiring include Domino's, Kwik Trip, Inc., Hy-Vee, Inc., Bagel Brands, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Minnesota?
Yes — 924 of the 14731 open customer service & support positions offer remote or hybrid work (347 remote, 577 hybrid).
How do I apply for Customer Service & Support jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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