Brookfield Township, Michigan, United States · Hybrid
$23/hr–$25/hr
Mid level
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Skills: Intake processes, Process documentation, Staff training, Salesforce, TalkDesk
FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in th…
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Bilingual Multi-Location Customer Service Specialist (Spanish)
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$23/hr–$25/hr
Full-time
Medical benefits, Retirement plans, Wellness programs, Ongoing learning opportunities
Posted 9d ago
~40 hrs/week
Responsibilities
The Launch Specialist I implements standardized intake processes and best practices for new state expansions while documenting procedures and training incoming staff. This role acts as a subject matter expert to ensure smooth operational launches and effective onboarding of patients and caregivers.
Requirements
Candidates must have at least 2 years of experience in a consumer-facing role with high call volumes and a strong understanding of healthcare compliance and privacy laws. The role requires a proactive individual with excellent critical thinking skills and the ability to work autonomously across multiple state projects.
Full job description
FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Launch Specialist Ifor our National Expansion team.
This is a hybrid position in Brookfield, Wisconsin where you'll come into our beautiful office 3 days a week and work remotely 2 days Monday through Friday.
Department & Position Overview:
The Launch Specialist I will report into the Manager of National Expansion on the National Expansion team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model.
Working with the Manager this role will document processes and have a lead role in training incoming staff.
This role will be viewed as a subject matter expert of Intake and have a wide breath of experience in driving intake and moving Patients and Caregivers to Care.
The role is part of the Launch team, which is responsible for handling operations in each new state when business opens - that is when phones go live, and Patients and Caregivers require attention. The Launch Specialist I will potentially be handling multiple states at the same time.
Every Day You Will:
Perform tasks associated with onboarding caregivers and patients without the need for oversight. Examples include but are not limited to:
Knowing and properly documenting exactly where each case is holding in the onboarding process
Timely follow-up with patients and caregivers
Proper documentation and use of systems such as Salesforce and TalkDesk
Pilot and refine new processes for Engagement and Intake in the new markets, including documenting the current processes, making independent adjustments, and identifying the most effective methods to meet or exceed metrics
Collaborate with the Launch team and other departments to ensure the launch process is smooth, and operational challenges are addressed promptly and effectively
Overcome roadblocks in the successful onboarding of caregivers and patients
Identify and develop relationships with key players in each market that can help move cases along or act as referral sources
Apply compliance and process requirements for each state from the statute to the regulations, to the guides prepared on the state
Help improve the broader Launch process by providing a feedback loop of opportunities for improvement of the software or processes being implemented
While this role is focused on engagement/intake processes, the Launch Operations Team cross trains all employees and the ideal candidate would develop basic proficiency in all pre and post care roles once on the team
Ideal Candidate Will Possess:
A minimum of 2+ years in a consumer facing position handling high call volumes
Must have examples of identifying process enhancements & improvements
Possess a strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA) and possesses a keen awareness of state-specific regulatory requirements affecting engagement and intake processes
Must have a background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency
Adaptable and committed to a high-quality launch process
Strong critical thinking and problem-solving skills to assess situations swiftly, identify issues, and devise effective, innovative solutions
Must have a proven track record building relationships quickly with a variety of stakeholders
Exhibits strong self-motivation and the ability to drive projects forward independently. This role requires a high degree of autonomy, with much of the work being done unassisted
Time and priority management skills translating to the ability to handle several priorities at once without losing quality
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $23.00 and $25.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
America’s leading home care provider. Hire family or friends for daily care, and the caregiver gets paid.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
2016
Headquarters
North New Hyde Park, NY
LinkedIn followers
8,526
At FreedomCare, we’re proud to be one of the fastest-growing homecare providers in the country, having served over 162,000 patients and caregivers nationwide. Our mission is simple yet impactful: helping people receive care from someone they trust—a loved one they can rely on.
Why We Do What We Do
Traditional home care often falls short for those in need. High caregiver turnover and frequent hospitalizations impact patient well-being. At FreedomCare, we’ve set out to change that by prioritizing patients' needs and providing a better solution that increases quality of life. We make it possible for family and friends to care for their loved ones—while also being paid for their dedication.
How FreedomCare Stands Out
✅ Fewer Hospitalizations: Family and friend caregivers reduce hospital readmissions by ~25% after discharge.
✅ Lower Medical Costs: Patients receive better care, helping them stay healthier and out of the hospital.
✅ Reduced Caregiver Turnover: Caregivers who are trusted family or friends are 50% less likely to leave.
✅ Happier Patients & Caregivers: With over 8,000 5-star reviews, we’re making a real difference.
Join us in transforming home care and improving lives across the United States. Together, we can make quality care a reality for more families.
Offices: 1979 Marcus Ave, Suite C115, North New Hyde Park, NY 11042, US · 1301 Oak St, Suite 102, Kansas City, MO, MO 64106, US · 205 Park Central East, Suite 303, Springfield, MO 65806, US · 119 S. Main Street, Office #44, St. Charles, MO 63301, US · 4245 S Grand Canyon Dr, Suite #216, Las Vegas, NV 89147, US
How much do Customer Service & Support jobs in Michigan pay?
Based on 1142 listings with disclosed salaries, most customer service & support jobs in Michigan pay between $48k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Michigan right now?
There are currently 19,709 open customer service & support positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Michigan?
Companies currently hiring include Domino's, Meijer, Kroger, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Michigan?
Yes — 942 of the 19709 open customer service & support positions offer remote or hybrid work (378 remote, 564 hybrid).
How do I apply for Customer Service & Support jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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