Jobs at Emergent Holdings (Now Hiring) — 16 open

The Vendor Oversight Team serves as a strategic partner in the management of Medicare Advantage vendor contracts. We provide end-to-end oversight across the contract lifecycle—from procurement through performance, compliance, and renewal—ensuring vendor partnerships deliver measurable business value.

This role supports the end-to-end contract lifecycle, ensuring contracts are strategically developed, effectively executed, and actively managed to drive performance, accountability, and compliance.

Impact:

Drives measurable business outcomes including cost savings, improved vendor performance against SLAs, reduced compliance and security risk exposure, timely contract execution across the portfolio, and informed business decision-making related to vendor performance, risk, and sourcing strategies

1. Strategic Contract Enablement

• Partner with business units to define requirements and shape contracting strategy aligned to business goals
• Advise on development of Statements of Work (SOWs), Service Level Agreements (SLAs), and key contractual terms to drive quality, value, and clarity
• Collaborate with Corporate Procurement, Office of General Counsel (OGC), and Compliance (OGACC) to ensure alignment with enterprise standards
• Guide stakeholders through contracting requirements, including intake, documentation, and approvals
• Identify opportunities for strategic sourcing, category management, and cost optimization

2. Performance & Accountability

• Conduct ongoing SLA monitoring and vendor performance oversight to ensure contractual obligations are met and issues are proactively addressed
• Partner with the business to address performance issues, supporting identification of root causes and resolution of risks related to cost, quality, or timelines
• Develop and support Corrective Action Plans (CAPs) for underperforming vendors; lead execution in partnership with the business when needed
• Develop and deliver Monthly Vendor Scorecard reporting, providing visibility into SLA performance and key performance trends to drive informed decision-making
• Facilitate or support vendor oversight meetings, including performance reviews, SLA discussions, and issue escalation discussions
• Support contract termination and vendor offboarding activities, ensuring appropriate documentation and risk mitigation.
• Lead cost savings initiatives, including tracking, validation, and reporting of financial impact

3. Compliance & Risk Protection

• Facilitate inclusion of Medicare Advantage-focused contract language in collaboration with Procurement, Legal, and Compliance
• Partner with business, Compliance, and vendors to support pre-delegation evidence collection and readiness activities
• Coordinate with Information Security and business stakeholders to support Vendor Security Risk Assessments
• Support FDR / non-FDR evidence collection and documentation to meet compliance requirements
• Partner with compliance and audit teams to mitigate risk and address findings

4. Process Improvement & Enablement

• Train and support business unit staff on contracting and procure-to-pay processes
• Develop and maintain policies, procedures, and job aids to improve consistency and efficiency
• Identify and implement process improvements to streamline workflows 

5. Collaboration & Leadership

• Partner with internal stakeholders and vendors to deliver business outcomes
• Lead special projects and cross-functional initiatives
• Coach and mentor team members as needed

EDUCATION

• Relevant combination of education and experience may be considered in lieu of degree.
• Bachelor's Degree in Business Administration or a related field required. Master’s degree preferred. 

EXPERIENCE  

• Seven years of experience in vendor management, contract administration, supply chain management or related field. Experience with government programs, such as Medicare Advantage, is required. Prior experience in Health Plan business preferred.  Previous insurance or healthcare industry experience with government programs, especially Medicare Advantage is also preferred.

QUALIFICATIONS

• In depth, detailed knowledge and experience in current contracting policies and practices for the procure to pay / source to settle process.
• Ability to provide strategic advice to the business in developing contractual documents.
• Proficient in reviewing and interpreting contractual agreements (e.g. BAA, NDA, MSA, SOW).
  Excellent analytical skills.
• Excellent decision making, organizational, and problem-solving skills. Ability to work closely with business team in understanding and resolving issues.
• Demonstrated ability to successfully manage internal and external stakeholders’ relationships. Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels. 
• Excellent verbal and written communication skills. Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of internal and external stakeholders, including customers.
• Demonstrated leadership ability and team building skills to effectively supervise professional and non-professional staff and interact with all levels of management.
• Demonstrated ability to effectively and professionally exchange information by sharing ideas and advice, reporting facts and other information, responding to questions and employing active listening techniques. 
• Ability to work independently, within a team environment and with multiple priorities.
• Proficient in current industry standard PC applications and systems (e.g., Word, Excel, Teams, PowerPoint).
• Ability to read and interpret documents such as policies, procedures, and guidelines.
• Ability to expertly lead discussions with various business areas and interact with all levels of business.
• Demonstrated excellence working closely with business team in quickly understanding, analyzing and providing advice on resolving issues.
• Ability to work with and empower others on a collaborative basis to ensure success of the team and/or project.
• Able to maintain a flexible, positive attitude in an ever-changing environment while adding measurable, material value to business partners.
• Some travel to business locations may be required.
• Other related skills and/or abilities may be required to perform this job.

Department Summary / Preferences:

• Experience supporting end-to-end contract lifecycle activities, including SOW development, SLA design, and contract execution 
• Demonstrated experience managing vendor performance, including SLA monitoring and corrective action planning
• Experience supporting or coordinating cross-functional processes 
• Experience working in regulated environments, including exposure to risk management activities preferred

• Experience within healthcare and exposure to Medicare Advantage highly preferred

  Key Qualifications

• Strong knowledge of contracting practices and procure-to-pay processes, including development and interpretation of agreements 
• Ability to provide strategic and consultative guidance to business partners in developing contractual requirements and solutions
• Proven ability to manage vendor performance and accountability, including identifying issues, driving resolution, and leading corrective actions
• Understanding of compliance and risk management requirements 

• Strong ability to analyze complex issues, assess risk and develop practical solutions

  Core Skills

• Excellent communication and stakeholder management skills, with ability to influence across all levels of the organization
• Demonstrated ability to lead cross-functional discussions and drive alignment with business, procurement, legal, compliance, and IT/security teams
• Strong organizational and problem-solving skills with ability to manage multiple priorities in a fast-paced environment
• High attention to detail with a focus on accuracy, compliance, and quality
• Familiarity with AI-enabled tools and automation capabilities
• Proficiency in Microsoft Office tools (Excel, PowerPoint) and experience with contract/procurement systems preferred

PAY RANGE: Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $73,600 and $123,200.

EEO Statement: All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.