Bethesda, Maryland, United States · Hybrid
$111k–$150k/yr
Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Sk…
Skills: Help desk management, IT help desk, ServiceNow, Incident management, SLA management
Indian Head, Maryland, United States · On-site
$18/hr–$22/hr
Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work …
Skills: Retail management, Team leadership, Customer service, POS software, Inventory management
Owings Mills, Maryland, United States · On-site
$16/hr–$18/hr
Overview Position: Medical Office Assistant Location: NovaCare in Owings Mills, Maryland Type of Employment: Part-time Evenings Compensation: $16.00-$18.00/hour (pending experience) At NovaCare Rehabilitation, we believe…
Skills: Telephone communication, Appointment scheduling, Patient intake, Electronic medical records, Customer service
Howard County, Maryland, United States · On-site
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
Skills: Security procedures, Customer service, Emergency response, Incident response, Patrol
Frederick, Maryland, United States · On-site
Overview The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a …
Skills: Team Leadership, Staff Training, Customer Service, Inventory Management, Conflict Resolution
Clinton, Maryland, United States · On-site
$18/hr–$29/hr
Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurt…
Skills: Animal care, Aquatics, Retail operations, Team leadership, Customer service
Catonsville, Maryland, United States · On-site
$22/hr–$30/hr
Position Summary... What you'll do... Provides Member service by acknowledging the Member identifying their needs assisting with purchasing decisions locating merchandise resolving issues and concerns and promoting the C…
Skills: Pharmacy operations, Customer service, Cash handling, Prescription processing, Inventory management
Millersville, Maryland, United States · Remote Solely
$16/hr–$18/hr
Position: Dispute Resolution Analyst Overview: J29, Inc. (J29) has been supporting commercial, State, and Federal health and human service programs since company inception in 2017 as a healthcare management consulting co…
Skills: Dispute resolution, Claims processing, Medical records analysis, Compliance, Data entry
Eldersburg, Maryland, United States · On-site
$46k–$65k/yr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Client service, Sales, Relationship building, Financial solutions, Teller transactions
Charles County, Maryland, United States · Hybrid
$18/hr–$22/hr
Posting Date 07/28/2026 4475 Regency Pl, Ste 102, White Plains, Maryland, 20695, United States of America Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator It takes a village to care for our patients, and as…
Skills: Care coordination, Patient support, Referral management, Electronic medical records, Microsoft Office
Elkton, Maryland, United States · On-site
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, ev…
Skills: Food service, Patient tray delivery, Therapeutic diets, Food safety, Food storage
White Marsh, Maryland, United States · On-site
$23/hr–$27/hr
Job Title Retail Sales Supervisor Job Overview Our Retail Sales Supervisors are a major driving factor behind Bob’s Discount Furniture’s success and expansive growth in the retail industry. At Bob’s, you can expect an en…
Skills: Team leadership, Staff development, Customer-centric sales, Sales coaching, Effective communication
Frederick, Maryland, United States · On-site
$16/hr–$17/hr
Job Description What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system…
Skills: Sales, Customer service, Automotive system knowledge, Inventory management, Battery installation
Rockville, Maryland, United States · On-site
$18/hr–$22/hr
Shady Grove Medical Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Shady Grove Medical Center seeks to hire an experienced Food Service Worker who…
Skills: Food preparation, Customer service, Cashiering, Communication, Multi-tasking
Frederick, Maryland, United States · On-site
$15/hr–$18/hr
About usLOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because fee…
Skills: Customer service, Styling, Sales, Point-of-sale system, Merchandising
Aspen Hill, Maryland, United States · On-site
$18/hr–$21/hr
Pay Range $18.10 - $21.25 PURPOSE This position is responsible calling storage buy customers and managing the customer storage audit process. Full-Time and Part-Time Positions Available. MINIMUM ELIGIBILITY REQUIREMENTS …
Skills: Retail sales, Communication skills, Interpersonal skills, Computer skills, Internet project coordination
Aspen Hill, Maryland, United States · On-site
$18/hr–$23/hr
Pay Range $18.10 - $23.10 PURPOSE This position is responsible for greeting customers and managing the customer storage pick-up process. Full-Time and Part-Time Positions Available. MAJOR RESPONSIBILITIES Meet and greet …
Skills: Customer service, Retail sales, Communication skills, Interpersonal skills, Computer skills
Bethesda, Maryland, United States · On-site
$20/hr–$25/hr
Overview Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path…
Skills: Bookkeeping, Night Audit, Financial Reconciliation, Cashier Auditing, Guest Service
Baltimore, Maryland, United States · On-site
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
Skills: Security patrol, Access control, Conflict mediation, Emergency response, Incident reporting
Hanover, Maryland, United States · On-site
Min CompensationUSD $9.00/Hr. Max CompensationUSD $9.00/Hr. Overview Why We Need Your Talents: The Guest Services Attendant is responsible for supporting the efficient, safe, and guest‑focused operation of the slot floor…
Skills: Customer Service, Communication Skills, Troubleshooting, Attention To Detail, Teamwork
Bethesda, Maryland, United States • Hybrid
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The Tier II Deskside Manager will oversee the staffing, operations, and performance of the deskside support team to ensure high-quality endpoint support. They will drive continuous improvement, manage SLAs, and provide leadership and coaching to technicians in a fast-paced scientific environment.
Candidates must have a bachelor's degree and over 5 years of IT experience, including active IT management certifications like ITIL or CAPM. Strong hands-on experience with ITSM platforms such as ServiceNow and supporting macOS environments is required.
Clearance Level Must Be Able to Obtain:
NoneTIER II DESKSIDE MANAGER
Seize your opportunity to make a personal impact as a Tier II Deskside Manager supporting the National Institutes of Health (NIH). At GDIT, people are our differentiators—your leadership will help deliver exceptional endpoint support to one of the world’s premier scientific and research institutions.
As the Tier II Deskside Manager, you will oversee all activities related to the staffing, operations, and performance of the deskside support team. You will drive continuous improvement, ensure service excellence, and support a dynamic, fast‑paced environment where technology directly enables scientific discovery.
ABOUT THE TEAM
The Deskside Support Team provides comprehensive endpoint support across NIH, covering:
• Desktop and laptop systems running Windows 11, Apple macOS, and Linux/UNIX
• Mobile devices including iOS and Android tablets and smartphones
Operating in NIH’s digitally driven scientific environment, the team relies on a suite of tools and technologies that streamline workflows, support real‑time collaboration, and enhance user experience. These tools enable effective ticket management, automated processes, and rapid response to user needs while supporting enterprise‑level service delivery.
HOW A TIER II DESKSIDE MANAGER WILL MAKE AN IMPACT
• Plan, prioritize, and schedule deskside support activities to ensure continuous, consistent, and high‑quality service delivery.
• Manage and report on SLAs and SLOs, ensuring performance targets are achieved or exceeded.
• Provide leadership, coaching, and guidance to deskside technicians; promote a culture of accountability, teamwork, and customer‑first service.
• Analyze incident and request trends to identify recurring issues and recommend proactive solutions.
• Ensure staff appropriately document work, maintain asset and ticket data accuracy, and leverage ITSM tools effectively.
• Develop and maintain troubleshooting guides, knowledge articles, and operational playbooks to support repeatable, efficient service.
• Evaluate help desk processes and workflows for efficiency, recommending improvements and supporting implementation.
• Serve as the escalation point for complex technical issues, providing guidance and resolution support.
• Collaborate with cross‑functional IT teams to coordinate escalations, share insights, and improve end‑user experiences.
Required Skills & Abilities:
• Bachelor’s degree in a technical or related field.
• More than 5 years of IT experience with an active IT management certification (ITIL Intermediate, CCMP, CAPM, or comparable).
• Demonstrated ability to lead technical teams in a fast‑paced environment.
• Excellent verbal and written communication skills, with the ability to work effectively with all organizational levels.
• Strong organizational skills and the ability to manage multiple tasks, projects, and priorities under time constraints.
• Ability to understand technical concepts and communicate them clearly to both technical and non‑technical audiences.
• Experience developing and implementing strategies that improve IT efficiency, user satisfaction, or operational performance.
• Familiarity with SDLC and Agile methodologies.
• Hands‑on experience with ITSM platforms such as ServiceNow.
• Strong experience supporting macOS environments.
Security Clearance:
• Must be able to obtain and maintain an NIH Public Trust clearance.
Location:
• Bethesda, MD (Onsite with potential for a hybrid schedule)
#GDITFedHealthJobs
GDIT IS YOUR PLACE:
Telecommuting Options:
OnsiteGDIT is a global technology and professional services company that delivers solutions, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading capabilities in digital modernization, AI, cyber, and software development. GDIT is part of General Dynamics, a global aerospace and defense company. We have shared our customers’ sense of purpose for over half a century and have a unique understanding of their missions, complex environments, and a rapidly changing world. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Offices: Falls Church, Virginia 22042, US
Based on 1637 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $46k–$107k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 10,536 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Royal Farms, Starbucks, among others. Browse the listings above to see every active employer.
Yes — 619 of the 10536 open customer service & support positions offer remote or hybrid work (279 remote, 340 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
