At Brethren Mutual Insurance Company, people don't just come to work - they come to belong. For over a century, Brethren Mutual has been built on a foundation of service, integrity, and care for one another, our policyho…
Job DetailsJob Location: L203 Mondawmin - Baltimore, MD 21215Full - Time Starting at $15 per hour, with a raise upon certification and future tenure-based increases. Be the Energy. Be the Welcome. Be the Reason Members L…
Hiring Event - July 28 - Call Center (Lead Generation) Representative
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Baltimore County, Maryland, United States · On-site
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$88k–$137k/yr
Full-time
bachelor degree
Medical Coverage, Dental Coverage, Vision Coverage, Retirement Planning Options, Paid Time Off, Paid Holidays
Posted 20d ago
~40 hrs/week
Responsibilities
Independently manage a portfolio of moderately complex general liability casualty claims, evaluating exposure and determining resolution strategies. Coordinate with external parties and internal stakeholders to negotiate settlements and ensure procedural compliance.
Requirements
Requires 5-7 years of experience as a General Liability Adjuster and a Bachelor's degree or equivalent experience. Proficiency in claims litigation is also required.
Full job description
At Brethren Mutual Insurance Company, people don't just come to work - they come to belong. For over a century, Brethren Mutual has been built on a foundation of service, integrity, and care for one another, our policyholders, and the communities we serve. We believe that doing the right thing, supporting each other, and taking pride in our work creates something more than a job - it creates a place where people can grow meaningful careers.
Employees at Brethren Mutual value collaboration over competition, purpose over pressure, and long-term relationships over short-term wins. Whether supporting our policyholders during critical moments or innovating behind the scenes, every role contributes to a shared mission rooted in trust and mutual respect.
If you're looking for a workplace where your contributions matter, your values are reflected in how business is done, and your career is supported with intention, Brethren Mutual may be the place you've been looking for.
Job Summary:
Acts as a specialist by independently handling moderately complex General Liability Claims and applying advanced judgment to evaluate exposure and resolution strategy. Applies highly developed analytical skills to set reserves, assess facts, coverage, and risk while authorizing appropriate actions within established authority. Provides guidance to internal partners and stakeholders by advising on best practices, outcomes, and procedural requirements.
Essential Functions:
Acts as a specialist by managing a portfolio of moderate to higher-complexity general liability casualty claims while exercising independent judgment and accountability for outcomes.
Handles assigned matters by approving actions, authorizing settlements within authority, and ensuring alignment with established guidelines and controls.
Applies highly developed investigative and analytical skills to evaluate liability, damages, and exposure and determine appropriate resolution strategies.
Checks and corrects claim documentation, evaluations, and financials to ensure accuracy, consistency, and procedural compliance.
Executes resolution activities by negotiating outcomes, coordinating required actions, and closing matters efficiently and effectively.
Coordinates externally by interfacing with claimants, representatives, legal counsel, vendors, and other external parties to gather information and advance resolution.
Advises and provides guidance to internal partners by consulting on complex issues, interpreting requirements, and recommending courses of action.
Coaches less experienced staff by sharing expertise, offering feedback, and reinforcing best practices through informal mentoring.
Requirements:
5-7 years of experience as a General Liability Adjuster
Bachelor's Degree or equivalent experience
Claims Litigation
Brethren Mutual Insurance Company is committed to supporting employees both professionally and personally. We offer a comprehensive benefits package designed to promote well-being, financial security, and work-life balance. This includes competitive compensation, medical, dental, and vision coverage, retirement planning options, generous paid time off, and paid holidays.
Beyond benefits, employees enjoy a supportive work environment, opportunities for professional development, and the stability of a mutual company that values long-term careers. Brethren Mutual also encourages community involvement, teamwork, and flexibility, recognizing that when employees are supported, they are best positioned to serve our policyholders and communities.
Join a company that invests in its people and provides the tools, benefits, and culture to help you thrive-both at work and beyond.
Brethren Mutual Insurance Company is proud to be an equal-opportunity employer with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Brethren Mutual Insurance Company abides by all fair employment practices regarding citizenship and immigration status.
Established in 1897, Brethren Mutual Insurance Company is a property-casualty insurance company headquartered in Hagerstown, Maryland. Represented by independent insurance agents in Maryland, Pennsylvania and Virginia, Brethren Mutual provides personal, commercial and farm insurance products to individuals and businesses.
Offices: 149 North Edgewood Drive, Hagerstown, MD 21740, US
Personal Insurance ProductsCommercial Insurance Productsand Farm Insurance ProductsConsultingFarmingInsuranceFinancial Services
How much do Customer Service & Support jobs in Maryland pay?
Based on 1772 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $47k–$109k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Maryland right now?
There are currently 11,234 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maryland?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Royal Farms, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Maryland?
Yes — 665 of the 11234 open customer service & support positions offer remote or hybrid work (289 remote, 376 hybrid).
How do I apply for Customer Service & Support jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Maryland