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$18/hr–$25/hr
Full-time
high school
Health Insurance, 401(k) Plan With Employer Match, Paid Parental Leave
Posted 10d ago
~40 hrs/week
Responsibilities
The Payer Services Assistant processes claim updates in Trend systems and manages health information related to medical records and audit findings. They collaborate with the HIM Coordinator and auditors to handle record requests, recovery, and appeals.
Requirements
Candidates must have a high school diploma and proficiency in Microsoft Office, specifically Excel, and EHR systems. Strong administrative skills and knowledge of healthcare privacy laws like HIPAA are required.
Full job description
At Trend Health Partners, a tech-enabled payment integrity company, our mission is to facilitate collaboration between payers and providers for mutual benefit and waste reduction, ultimately improving access to healthcare. We achieve this by aligning the common goals of payers and providers and fostering collaboration through a shared technology platform and seamless workflows.
Joining Trend Health Partners means becoming a part of a dynamic growing organization that promotes a collaborative and innovative work environment. Our comprehensive compensation package includes competitive salaries, highly valued health insurance, a 401(k) plan with employer match, paid parental leave, and more.
The Payer Services Assistant’s primary responsibility is to process claim updates in Trend systems and assist with managing health information related to medical records and audit findings.
\nROLE AND RESPONSIBILITIES
Process claim updates in Trend systems (e.g., TRENDConnect) under the direction of the Coding Manager
Clearly and concisely document actions taken to resolve assistance requests
Support auditors with tasks under the direction of the Coding Manager
Collaborate with the Health Information Management (HIM) Coordinator to process letters for medical record requests, audit findings, recovery and appeals
Contact providers/facilities to obtain records
Scan paper records for electronic processing
Maintain patient confidentiality
Secure health information from unauthorized access
Ensure compliance with all healthcare privacy and security laws, including HIPAA
May require client or vendor communication to identify and support processes
Collaborate with leadership, team members, vendors and clients to continually improve on processes
QUALIFICATIONS
High School Diploma, or equivalent
Knowledge of administrative and office procedures and systems such as managing files and records, typing, printing and scanning, and mailing
Proficiency with Electronic Health Record (EHR) systems
Microsoft Office experience, specifically Excel
Well-developed verbal and written communication skills coupled with recognizable organization
Skilled in managing one's own time
Skilled in adjusting actions in relation to others' actions
Skilled in actively looking for ways to help people
Ability to shift back and forth between two or more activities
Ability to listen to and understand information and ideas presented verbally
Ability to read and understand information and ideas presented in writing
PREFERRED SKILLS
Health information document management experience
Experience with medical record handling
Client communication experience
Vendor communication experience
MENTAL AND PHYSICAL DEMANDS
This is an on-site position.
This position will be exposed mainly to an indoor office environment and will be expected to work in or around computers and printers.
The nature of the work may require lifting/moving paper records of 25 to 50lbs.
Essential physical functions of the job include typing and repetitive motion to utilize computer software and hardware continuously throughout the day.
Essential mental functions of this position include concentrating on analytical tasks, reading information, and verbal/written communication to others continuously throughout the day.
RELATED DUTIES AS ASSIGNED
This job description documents the general nature and level of work but is not intended to be a comprehensive list of activities, duties, or responsibilities required for this position. Consequently, employees may be asked to perform other duties as required.
Employees may also be asked to complete certain compliance requirements set forth by our Business Partners in the performance of their jobs including but not limited to requests for background and drug screenings and disclosures of personal health information or personally identifiable information. Exemptions as provided under the ADA and TITLE VII of the Civil Rights Act will be observed and followed.
Reasonable accommodation may be made to enable individuals with disabilities to perform the functions outlined above.
\n
$18.60 - $25.50 an hour
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Related keywords
Payment IntegrityTRENDConnectHealth Information ManagementHIMHIPAAElectronic Health RecordsEHRMedical AuditingClaim UpdatesHealthcare PrivacyMedical RecordsPayment Accuracy Services
Bringing payers and providers together through transparency, collaboration, and trust.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
2018
Headquarters
Hunt Valley, MD
LinkedIn followers
3,878
Healthcare works best when payers and providers operate from a shared understanding of the facts. Yet too often, disconnected processes, limited visibility, and competing incentives create unnecessary friction, administrative burden, and financial uncertainty for both sides.
Trend was founded on a different belief: transparency creates trust, and trust creates better outcomes.
As a neutral partner, Trend helps health plans and healthcare organizations improve payment accuracy, resolve complex reimbursement challenges, strengthen documentation integrity, reduce avoidable denials, and uncover opportunities for operational improvement. Our approach combines deep healthcare expertise, advanced technology, and collaborative workflows designed to bring clarity to even the most complex payment and revenue cycle issues.
What sets Trend apart is our commitment to working alongside our partners. We don’t simply identify problems, we help organizations understand the root causes, align stakeholders, and create sustainable solutions that improve performance over time.
Our team includes experienced clinicians, coders, auditors, reimbursement specialists, revenue cycle experts, and technology professionals who share a common goal: helping the right dollar get to the right party for the right reason.
By fostering transparency, collaboration, and accountability, Trend helps payers and providers move beyond transactional interactions and toward stronger, more productive partnerships that benefit the entire healthcare ecosystem. Trend partners with over 1,000 leading health systems and more than 100 payers nationwide.
TREND was named Best in KLAS for Payment Integrity and is top-rated by clients for Denials Management, making it the only company to hold top honors on both sides of American healthcare.
Offices: Hunt Valley, MD 21030, US
TechnologyClaim ReimbursementFinancial TransactionsArtificial IntelligenceBusiness Process ImprovementPatient AccountingTransaction resolutionCollaborationRevenue CyclePayment Integrity
How much do Customer Service & Support jobs in Maryland pay?
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